From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I reordered a bra I have worn before. Item was back ordered but arrived per estimate time frame.
Easy to use website...products as expected. Thanks for great service!
The prices are unbeatable and the products were just as described. They arrived very well packaged and shipping was fast. I will definitely continue to shop here.
I really like the selection and prices for everything. Lots of brands to choose from, including hard-to-find brands.
Love your site... but I only use it once in a while for gifts. Thanks.
I love the choices on HerRoom, and when your favorites are on sale it's time to stock-up.
Love these items. Everything fits perfectly and is high quality. The shirts are soft and the hoodies are warm and cozy.
Nice! It is always good to receive a purchase, especially when it's so good. I wasn't looking for the perfect quality, but you surprised me.
I was very impatient with the girls on the phone. They deserve a Raise. I was wrong and they were right all along and they were very patient with me. I'm an idiot
Since Younkers has closed in our area, it is difficult to find any thing. I prefer Olga bras and no one around here carries them. I'm happy.
When I ordered my bras said they were in stock however then got a statement stating delay took almost 3 months to get my order. Not impressed
I experienced a really good service, they keep me updated with my product and a quick response for my concerns. I got my product on time and a genuine product. I recommend everyone to deal with company.
Very satisfied with my purchases. I will order again!
Great selection. Easy to use site. Checkout was quick. Will be returning.
Got what I needed girdles are style I need wishing they would carry cortland girdle style#7607
Beyond everything going smoothly with my order, thoughtful touches in packaging also leave a positive impression. I love shopping on this site.
Its was my fault that i sent a return to another online business. It was Ameri-Mark But Pearl was the person i talked to there at HerRoom. Just didn't care for her tone of voice. I had to talk to her quite a few times as the Bra was no easy to size for me online. Pearl just was a happy camper. I did tell her at the end of our last conversation " Pearl Smile" I hope you received my return. I don't think I will be buying from your company again but thanks for asking.
The bras are identical and work for a full figure. I've worn them for years. But don't dry them in a dryer; hang them in a shower or wherever convenient. I suspect it is the dryer that forms little black balls within the bra. I wrote a letter to Carnival in New Jersey about that, but they never answered. Now after laundering, I hang them in the shower.
It's good and not that bad. Some bras are good and some are not so bad. The sports bra I brought, it's hurting now and I'll send it back soon. The strapless bra is very good. I have recommended some of my family members to HERROOM.COM it's still great to know that good bras quality bras are here thanks!
This is second time this year I have ordered from HER ROOM. I am very pleased with the quality of their products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deena - We are sorry you f eel this way. Our records show you checked the box acknowledging your items were on back order. We sent you a total of 6 emails giving your order status. And, your order was shipped 8 weeks later and in keeping with our promised ship date. The reason the order took a while to get to you was because you refused the suggested correct way to display your address according to USPS. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager