HerRoomReviews 3,672

Items were as advertised. Delivery arrived when promised.

I ordered some underwear and received a style that did not match the photos on site. When I called and spoke to a representative, she was unpleasant and did not want to investigate the problem, insisting that it was my mistake. I also sent a complaint to customer service by email, and did not receive a response.
I was hoping that at least HerRoom would not have charged me to return the incorrectly represented merchandise, but this was not the case. I will shop elsewhere for intimates in future.

Great fit. Great communication. Highly recommend to all.

I bought 2 lovely bras a black and a blue. After wearing them for a few weeks, I realized the black one was very tight and caused much discomfort. I measured them against each other took a picture which clearly showed that the black one was approximately an inch and a half smaller. And both were marked the same size. Called Her Room and a nice lady said email the picture and I'll have management look at it.
I told her I wore it and hadn't washed it. I then was directed to send the bra back. I sent the bra back and I finally after 3 weeks got a scathing email outlining how disgusting the bra was and said there was no difference in sizes
They said they checked all their bras (not mine) and they could not see a difference. I called again and said I wanted the bra returned, they said you will have to pay $10 for the return.
Gave them my credit card but another 3weeks passed and no bra!
Called and they said they must have given or thrown it away. Finally, after harsh conversations they did issue a credit.
Very unfortunate because they are nice bras.
Very poor customer service and relations.

This was my first experience with HerRoom and I was very well pleased. I was thrilled to find the bra I wanted on sale for $22 less than at our local department store. It arrived very quickly and was exactly what I wanted.

I'm happy to find the style of bra I want at Her Room. I will not wear the current popular style of two big round "half balls" that are called bras; they do NOTHING to flatter the figure...they simply "contain"...perhaps suitable for large breasts, but certainly not for me. There's no seaming to shape the bustline...probably much less expensive to produce and more profit for the company, too.
I wear the Valmont lace bra; I switched from a 34C to a 36 C when the 34's required an extender for the hooks. Unfortunately, the 36 is nearly as tight as the 34.

I don't like shipping method. Keeps me from shopping here. Way too slow, tracking is not always available. I would shop here more often if I could get better shipping.