From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Lots of great choices for bras especially larger sizes. I order multiple sizes and styles to try on and then having to return the bras that don't fit or don't like. I refused a shipment and wad charged a $10 "restocking" fee. Another time I received an email saying I returned a bra damaged. Really? I had to call to find out why and was told the was an ink mark on the bra. I could get it resent for only $10. Customer service and fitting experts used to be wonderful. Past tense. I've deleted a chat when a certain rep comes up. That said after being a customer for over 3 yrs and many purchases I will now do something I rarely do…drive to a store to make my purchases. I just don't need this hassle to buy a bra. I will once again unsubscribe from this second account.
Love the help on getting the correct fitting bra. There are so many choices and styles for every breast type. Amazing, I'm over 65 and finally know how to find the correct size bra!
Sizes in. 46 are hard to come by but your range is better than most, and stock is usually not a problem.
Thankyou for your support and great International shipping service to Asia!
The quality of the bra was not to my expectations. I have purchased that exact bra several times from Macys and the quality is not the same. I felt maybe this was a knock off. It makes me apprehensive about future purchases, which is a shame because Her Room has many things I wish to purchase. It's kinda the world we live in now with all the online shopping. All in all the bra was okay, but just okay.
Very prompt service…and the underpants were just what I wanted!
I wanted 6 pair of LR101 underpants in white, but you had only 3 in Pearl. Oh well, that's what I ordered.
The quality of the items is exceptional.
Service is very good including shipping notifications.
It was ease to find what I want by checking on your list.
I placed an order on 10/6/23 (nearly over a month ago) and never heard a word from them until a few days ago when I texted them asking the status. They texted me back and stated there were some shipment issues and stated the order was to be shipped on 11/1/23. Then I received a text saying there was a delay and the order would be ready maybe on 11/9/23 - I said please cancel as your company has too many issues!
Hello Linda - We are sorry that you have bad feelings about our company. Our records show that prior to purchasing your item less than 3 weeks ago, we made you aware your unusual size was on back order. You checked the box accepting this before finalizing your check out. Three status emails were sent to you including one on the day you placed your order. The manufacturer was temporarily out of stock due to not selling much of your size. This was the reason for the second ship date. We are sorry it was not in stock, but if you had been willing to wait just 3 more days, your item would have arrived and shipped to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I was searching for a hard to find swim suit and HerRoom showed as having my item in stock. I quickly purchased and started receiving updates for my order. Shipping was fast and my swim suit was exactly what I ordered. I plan to shop HerRoom again. Very pleased!
Ordering was easy but not happy with the bra. The straps are to thin for a large breasted person.
I find the information on Her Room's site to be very helpful. Especially the Blog. I have a health issue that means I need front-fastening bras and the guidance provided regarding how bras are differently made for women over 5 feet 4 inches versus those under 5 foot 3 inches helped me narrow my search quickly. Only had to return one unsuitable choice.
Really appreciate all the information given to ensure we understand how to get the best fit, (especially in bras). And I never have a question about what fabric the item is made from, it is always there in the detailed descriptions.
Easy to choose product and place order. No problem finding product I wanted.
I ordered 2 items, one was backordered for at least a month but the other ready to ship. Receiving no communication regarding the in stock item, I reached out at least twice regarding status. Finally heard back about 3 weeks later that they were holding the in stock item to ship with the delayed item, over a month delayed. Made no sense to me.
Hello Lucinda - We are a little surprised by your claims in your review. You placed an order with us for 2 - $17 bralettes on 9-9-23. Our recoreds show we communicated with you 4 times on this order and each of your inquires was responded to within 4 hours. Before placing your order, you confirmed you knew of the back order and that the tentative ship date would be the week of 10-10-23. Your shipments left our warehouse on 10-12-23. We have a $25 threshold requirement to split an order into 2 shipments. You refused our offer of splitting the shipment and paying additional shipping charges. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Easy shopping great selection interactive fitters a click of the mouse
So fast and easy it's like a weekend, over too soon
Shopping with Her Room is always quick and easy. All of the tools provided make the process of buying online what it should be
Fast shipping, exactly what I wanted fast delivery.
Love all the selection that is available for plus size but I've always had to wait many, many weeks to receive the whole order.
I found a variety of styles and colors to choose from. Easy returns.
Love this website - lots of good products and good sales
THE WEBSITE IS EASY TO NAVIGATE. ITEMS ARE EASY TO FIND IN MANY WAYS FROM SIZE,COLOR DESIGNER AND SALES.
Ordered a nightgown on sale without being alerted item is for winter use, we live in Florida and it is not a correct choice for us. Item is not returnable and we feel cheated!
Hello Angela - You ordered a final sale long sleeve sleep item in a knit. Words in our description stated it was a winter item. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
So far Better Quality. A good fit. Quite a bit pricier. But for a senior woman that have difficulty in finding clothing an lingered that fit our shapes especially when age and our lack of maintaining our figure. I get my husband to bring up the site and I chose what I want and then he does all the technical stuff and pay for it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Silke - Yes, we have tirelessly tried to assist you with your 31 orders over the years and yet you have a 75% return rate with us. Going to a store is going to give you a much better result. We wish you luck.
Kind Regards,
Wilma
Customer Service Manager