Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Was in serious need of some new bras, being down to one that was barely hanging on. I can't just go to any store to grab a bra. Most have nothing in my size. I ordered three different bras. However, I later got a notification that they weren't available, any of them! Tried to get something different, but nothing was available. Wasted two months! Canceled the order for a refund. Was able to find the same bra on another site and got it quickly from that company. I'll stick with them from now on.
Every time I have ordered from this place I have had to wait WEEKS for the items. If they don't have the merchandise in stock then don't list it on the website!
Hello Pat - I have reached out to you to better understand your experience. We have the largest inventory of Prima Donna products on the Internet.
Kind Regards,
Wilma
Customer Service Manager
Have purchased before. All poor quality-tear up within 2months. Have returned before-they charged me shipping and restocking. They agree most recent purchase is defective and ONLY give me store credit for the bra. No tax no shipping so if I wish to replace the junk bra I just purchased I have to pay a second tax and second shipping
Hello Anne - Our records show you have purchased several of the same item from us. Unfortunately, the one you returned to us must have been an older purchase because there were clear signs of wearing and washing. We are not able to give you a refund, but you were given a store credit for the full amount. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The reason I was looking for a new bra was my underwire was riding up on my breast. The straps are to short. I'm on the tall side and have problems with items being long enough. It's a nice bra just wish bra makers would make them a little longer.
I sent Her Room an email about a defective item that I returned asking when I would receive my total refund and I still have not received a reply.
I'd ordered from HerRoom for many years without any trouble. The last time I ordered I got the wrong size, twice and was told I had to send them back on my own dime. I've now spent $30 for bras I can't use. The customer service was kind but the policy is not customer friendly. I knew exactly what I was ordering and ordered the right size(I've worn them for 20 years) and was sent the wrong size twice. Do not order from this site if you want to pay for absolutely nothing.
We have personally reached out to you to address your comments. Thank you for your feedback. With respect, our records show repeatedly trying to help you, and explaining why your return did not qualify.
Kind Regards,
Wilma
Customer Service Manager
By the time my bra arrived, I had only a few days to return it. I will never shop at HerRoom again.
I was not reimbursed or compensated for an item I returned. It was brand new and was never worn, and I was told that it would have to be given away.
Hello Kassie - Our records show your returned item had been worn and all the tags had been removed. Our return policy is clear that products considered for return must be in new condition. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered a bra. Immediately HerRoom flooded me with emails. The owner sent me one. I waited for my bra. I saw in one that the wrong size was listed. Although I wear that size too, I contacted them to ask if could change size. Since I had received no noticed to track my order. THEN, I get email asking me to rate my satisfaction with product! I was shocked! I sent email advising I had Not received it. Asking when, where, how delivered?
I got reply, which was not helpful. I emailed again. THEN, I get Tracking email. THEN, I did not get any other reply. I tried to call and HerRoom has very limited hours CST. I couldn't get help. So, I disputed with AMEX!
I feel they have bad practices!
They didn't even spell my name correctly in this email to you. Angel, instead of Angela. McKinney, not McKinney.
Hello Angela - Our records show you placed your order on 9-13-23 and we shipped it out the morning of 9-14-23. On 9-19-23 your order was delivered. On 9-20-23 you contacted us wanting a different size. But, you never placed a second order or returned the first. You have asked for a chargeback with AMEX. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I really appreciate that HerRoom is extremely helpful and friendly to their male customers. It is refreshing to shop with a company that displays no judgement or biases to the crossdressing community. You have a loyal customer in me, and I will continue to shop with you for all my lingerie needs.
I recently, due to illness, lost a lot of weight. A lot of the weight loss was in the breasts. I used the chart on their account and figured my new size accurately. The glamorise bra I ordered was just right. I'm going to order a few more now in different colors thanks to the help in deciding on my new size. The prices are reasonable and affordable, which makes it easier for me to have to replace all of my brassiere wardrobe. I can recommend this company, ordering was easy and delivery on time.
No trouble finding what I want. Shipping is usually pretty quick. Good sales.
Love the feel, the look, the color, but can't wear it because the cup size( even though it says B) is more like a D
Hello Joyce - You are correct that with a 42 band size, a B cup has more volume than a B cup with a 40 band size. If you started with a 40B, you would need to move to a 42A to maintain cup volume. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Very high quality products. Prompt deliveries. Excellent customer service. I've been a frequent customer since around 2000.
This site is very well organized. The Customer Service is really great!
I love this site. I came across it by accident. I think it is a first class place. They have volumes of choices.
I never knew this website existed until recently. I am very happy to say that I am very pleased that I discovered it. They have a selection of beautiful things and they ship promptly.
Because of breast cancer I had to purchase these bras. They are uncomfortable and bulky.
I wanted to find a couple padded bras and was able to do so quickly and to have confidence that they'd fit and look good. Both items were great thanks to the thorough reviews and product notes on the site. Standard shipping was slow but products from herroom are worth the wait.
Amazing customer service! Great selection! I will be back.
Shopping on this site is like cuddling up in my new flannel pajamas with a cup of hot chocolate and listening to my audio book... pure pleasure
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
We are sorry we were not able to source the items you wanted in your size.
Kind Regards,
Wilma
Customer Service Manager