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HerRoomReviews 3,672

3.3

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,429 reviews
Washington
1 review
0 helpful votes
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No inventory
December 8, 2023
Updated review

Was in serious need of some new bras, being down to one that was barely hanging on. I can't just go to any store to grab a bra. Most have nothing in my size. I ordered three different bras. However, I later got a notification that they weren't available, any of them! Tried to get something different, but nothing was available. Wasted two months! Canceled the order for a refund. Was able to find the same bra on another site and got it quickly from that company. I'll stick with them from now on.

Date of experience: December 1, 2023
Wilma W. — HerRoom Rep
over a year old

We are sorry we were not able to source the items you wanted in your size.

Kind Regards,
Wilma
Customer Service Manager


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November 19, 2019
Previous review

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Date of experience: November 19, 2019
Virginia
1 review
0 helpful votes
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Enormous Wait Time for Delivery!
December 8, 2023

Every time I have ordered from this place I have had to wait WEEKS for the items. If they don't have the merchandise in stock then don't list it on the website!

Date of experience: December 1, 2023
Wilma W. — HerRoom Rep
over a year old

Hello Pat - I have reached out to you to better understand your experience. We have the largest inventory of Prima Donna products on the Internet.

Kind Regards,
Wilma
Customer Service Manager

Illinois
1 review
0 helpful votes
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Have purchased before. All poor quality-tear up within 2months. Have returned before-they charged me shipping and restocking. They agree most recent purchase is defective and ONLY give me store credit for the bra. No tax no shipping so if I wish to replace the junk bra I just purchased I have to pay a second tax and second shipping

Date of experience: December 1, 2023
Wilma W. — HerRoom Rep
over a year old

Hello Anne - Our records show you have purchased several of the same item from us. Unfortunately, the one you returned to us must have been an older purchase because there were clear signs of wearing and washing. We are not able to give you a refund, but you were given a store credit for the full amount. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Indiana
2 reviews
0 helpful votes
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The reason I was looking for a new bra was my underwire was riding up on my breast. The straps are to short. I'm on the tall side and have problems with items being long enough. It's a nice bra just wish bra makers would make them a little longer.

Date of experience: November 25, 2023
Maryland
1 review
0 helpful votes
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I sent Her Room an email about a defective item that I returned asking when I would receive my total refund and I still have not received a reply.

Date of experience: November 24, 2023
Montana
1 review
1 helpful vote
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Do not order from HerRoom
November 29, 2023

I'd ordered from HerRoom for many years without any trouble. The last time I ordered I got the wrong size, twice and was told I had to send them back on my own dime. I've now spent $30 for bras I can't use. The customer service was kind but the policy is not customer friendly. I knew exactly what I was ordering and ordered the right size(I've worn them for 20 years) and was sent the wrong size twice. Do not order from this site if you want to pay for absolutely nothing.

Date of experience: November 22, 2023
Wilma W. — HerRoom Rep
over a year old

We have personally reached out to you to address your comments. Thank you for your feedback. With respect, our records show repeatedly trying to help you, and explaining why your return did not qualify.

Kind Regards,
Wilma
Customer Service Manager

Washington
1 review
0 helpful votes
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By the time my bra arrived, I had only a few days to return it. I will never shop at HerRoom again.

Date of experience: November 19, 2023
Georgia
2 reviews
0 helpful votes
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I was not reimbursed or compensated for an item I returned. It was brand new and was never worn, and I was told that it would have to be given away.

Date of experience: November 14, 2023
Wilma W. — HerRoom Rep
over a year old

Hello Kassie - Our records show your returned item had been worn and all the tags had been removed. Our return policy is clear that products considered for return must be in new condition. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Ohio
1 review
0 helpful votes
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Would not recommend HerRoom
November 20, 2023

I ordered a bra. Immediately HerRoom flooded me with emails. The owner sent me one. I waited for my bra. I saw in one that the wrong size was listed. Although I wear that size too, I contacted them to ask if could change size. Since I had received no noticed to track my order. THEN, I get email asking me to rate my satisfaction with product! I was shocked! I sent email advising I had Not received it. Asking when, where, how delivered?

I got reply, which was not helpful. I emailed again. THEN, I get Tracking email. THEN, I did not get any other reply. I tried to call and HerRoom has very limited hours CST. I couldn't get help. So, I disputed with AMEX!
I feel they have bad practices!

They didn't even spell my name correctly in this email to you. Angel, instead of Angela. McKinney, not McKinney.

Date of experience: November 13, 2023
Wilma W. — HerRoom Rep
over a year old

Hello Angela - Our records show you placed your order on 9-13-23 and we shipped it out the morning of 9-14-23. On 9-19-23 your order was delivered. On 9-20-23 you contacted us wanting a different size. But, you never placed a second order or returned the first. You have asked for a chargeback with AMEX. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Oklahoma
1 review
0 helpful votes
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Crossdressing friendly company
November 3, 2023

I really appreciate that HerRoom is extremely helpful and friendly to their male customers. It is refreshing to shop with a company that displays no judgement or biases to the crossdressing community. You have a loyal customer in me, and I will continue to shop with you for all my lingerie needs.

Date of experience: November 3, 2023
Pennsylvania
1 review
0 helpful votes
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New bra
November 1, 2023

I recently, due to illness, lost a lot of weight. A lot of the weight loss was in the breasts. I used the chart on their account and figured my new size accurately. The glamorise bra I ordered was just right. I'm going to order a few more now in different colors thanks to the help in deciding on my new size. The prices are reasonable and affordable, which makes it easier for me to have to replace all of my brassiere wardrobe. I can recommend this company, ordering was easy and delivery on time.

Date of experience: November 1, 2023
California
2 reviews
0 helpful votes
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Great selection of quality lingerie
November 1, 2023
Updated review

No trouble finding what I want. Shipping is usually pretty quick. Good sales.

Date of experience: November 1, 2023

Love the selection
December 17, 2019
Previous review

My favorite hard to find brands. Easy website.

Date of experience: December 17, 2019
Colorado
1 review
0 helpful votes
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Cup too big
November 8, 2023

Love the feel, the look, the color, but can't wear it because the cup size( even though it says B) is more like a D

Date of experience: November 1, 2023
Wilma W. — HerRoom Rep
over a year old

Hello Joyce - You are correct that with a 42 band size, a B cup has more volume than a B cup with a 40 band size. If you started with a 40B, you would need to move to a 42A to maintain cup volume. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

California
1 review
0 helpful votes
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Always a great shopping experience
November 1, 2023
Updated review

Very high quality products. Prompt deliveries. Excellent customer service. I've been a frequent customer since around 2000.

Date of experience: November 1, 2023

Easy to shop
August 12, 2021
Previous review

This site is very well organized. The Customer Service is really great!

Date of experience: August 12, 2021
Pennsylvania
1 review
0 helpful votes
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I love this site
November 1, 2023
Updated review

I love this site. I came across it by accident. I think it is a first class place. They have volumes of choices.

Date of experience: November 1, 2023

I never knew this website existed until recently
August 1, 2023
Previous review

I never knew this website existed until recently. I am very happy to say that I am very pleased that I discovered it. They have a selection of beautiful things and they ship promptly.

Date of experience: August 1, 2023
Michigan
1 review
0 helpful votes
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Not comfortable
November 8, 2023

Because of breast cancer I had to purchase these bras. They are uncomfortable and bulky.

Date of experience: November 1, 2023
Washington
1 review
0 helpful votes
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I wanted to find a couple padded bras and was able to do so quickly and to have confidence that they'd fit and look good. Both items were great thanks to the thorough reviews and product notes on the site. Standard shipping was slow but products from herroom are worth the wait.

Date of experience: November 1, 2023
Arizona
1 review
0 helpful votes
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Repeat customer
November 1, 2023

Amazing customer service! Great selection! I will be back.

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Bali Bras
November 1, 2023

I ordered three Bali bras from HerRoom. Shipped and arrived on date promised. I am very happy with my order! Thank you.

Date of experience: November 1, 2023
Washington
1 review
0 helpful votes
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Pure Pleasure
November 1, 2023

Shopping on this site is like cuddling up in my new flannel pajamas with a cup of hot chocolate and listening to my audio book... pure pleasure

Date of experience: November 1, 2023