Carolyn P.

Have made one purchase and am well satisfied with the items.

While the products are good, the returns policy is dismal. I ordered a size M top and a size 12 dress using the size chart provided, received a size M top but a size 16 dress. When I emailed to inquire I was informed that because there is a discrepancy between UK and US sizing they made a conversion. When I asked why the size chart does not reflect this, how it was that only the dress and not the top was converted', and what would the company like to do to set things right (?) there was no reply. I then telephoned and spoke with a customer service agent who supported my concerns but said she could only respond by email and was required to consult her office manager first. Thus I received a second email almost a carbon copy of the first.
And so I am left with a dress that is far too big, and potentially two lots of overseas shipping charges which would approximate to its value, so no incentive to make an exchange.
The unhelpful attitude of (the manager of) the customer service department leaves the distasteful impression that the company wants overseas revenue but doesn't care about customer satisfaction. I am British living in US, very disappointed by this experience.