From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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HerRoom has quality products in sizes that are not available in many stores. They ship in a timely manner. I have always been pleased with my purchases.
No drama just excellent product which I used to buy at Dillards stores. They no longer carry the styles in shapewear I've used for years. It was good to be able to buy directly from you.
I have had a terrible time finding an A cup in 44 inch circumference. HerRoom not only offers that size but also has a great variety. If it's not available immediately they have always come through with expedient back order. Thank you for offering a fine source for my fit.
It's hard to know if an item is a final sale; I've always looked but it is not clear. It also says you have 30 days but now I've just gotten 2 days to return the package and it's now a weekend!
Did Not receive my complete order I received two items after washing 3 times one panty totally unraveled poor workmanship.
Hello Cecilie - our records show that you asked to have part of your order canceled. This is why you did not receive all that you originally ordered. As to your comment about your panty, some panties require care in washing. A laundry bag is a good idea to prevent unraveling that can occur in a washing machine. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Your product is so comfortable I bought it again.
The websites are easy to browse, and descriptions and sizes are helpful with gift shopping as well.
I will be dropping by as the need arises.
My item has been "in transit" for 2 weeks. I tried to contact customer service, but they said they were unable to do anything since the order was already shipped. I placed the order for my wedding day, which has now passed. I do not expect this package to arrive at all.
Hello Janie - We apologize for your situation. We shipped your order out in less than 24 hours upon you placing it and sent you tracking. The carrier does have the following note on your shipment: "Greetings: Your package experienced a delay while in transit to you. We sincerely apologize for any inconvenience. Kindly allow additional time for delivery. Thank you for your patience." Unfortunately, the carrier's ability to deliver timely is out of our control. Again, our apologies;
Kind Regards,
Wilma
Customer Service Manager
I was looking for Fruit of the Loom Womens Comfort Front Close Sport Bra with Mesh Straps. I wanted to purchase just one for now but couldn't find it in stock at a good price. I came across HerRoom and they had it in stock and the price was about a third of the price at other stores. Also, great service. I will shop there again.
Easy ordering, fast shipping and a huge selection!
Very good price, Excellent product, fast on time delivery.
Fast easy ordering. Great product. Not cheap thin cotton. Great fit. Shipping through DHL a little slow. I would order again
Terrific selection and good prices. Easy and fair return policy
I am having a difficult time returning items, I don't find it user friendly
Hello Ms. Daniels - We are sorry you feel this way about our return process.
Kind Regards,
Wilma
Customer Service Manager
I have been using her room for many years to order my bras. They were the only place I can find that brand although the new ones don't seem to have the quality the old one did but they serve me the best
My items all were fitting differently and were marked as the same size. I unfortunately took off tags never never worn because size problem i contacted the company immediately and was told I could not return items. No one seemed to read the email I sent. Just a stock response sent to me
Hello Lucille - I personally responded to your email inquiry. Our return policy is clear. Tags must be present to return an item. IT is unfortunate that you removed the tags on these value-priced 3 packs by Hanes.
Kind Regards,
Wilma
Customer Service Manager
Found a nightgown style that I have been wearing for years and is no longer carried by the stores I used to buy them from. It was made by Vanity Fair and it is the only style I've found comfortable for sleeping in. My gowns were getting pretty worn and needed replacing and I have been looking for awhile and was thrilled to find them at HER ROOM I bought 3 to start with and will order a few more later.
The online shopping experience was wonderful. It was easy to find what I was looking for and easy to purchase. Everything arrived quickly with no problems.
I wanted a thin strapped, black racer back or T back bra. I ordered 2. Returned on, no shipping fee. Very easy.
I wanted a thin strapped, black racer back or T back bra. I couldn't get those choices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cecily - Our records show you are commenting on a 3 month old order. Final sale is clearly stated on all products and the pricing ends in $.99. None of the items on your last order were final sale. We have a 30 day return policy. You are several months past our policy deadline. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager