From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I purchased underwear for my wife. It did not fit. She returned them. "HER ROOM" continues to send mail after my request to "UNSUBSCRIBE".
After tracking my purchase and watch it sit for 6 days in limbo, it finally was delivered.
The bras were no where near the proper dimensions for a 42 DD person. My husband and
I had a good laugh about how ridiculous I looked when I tried the one on. At least
We were able to laugh about the experience.
Hello Jeane - The tracking of your package shows it arrived to you within 5 days of placing your order. I also see you returned your items and were promptly refunded.
Kind Regards,
Wilma
Customer Service Manager
No comment. Do not have the time. Everything went as I planned
I received part of my order very quickly after placing the order. At the time I placed the order, I was told part of my order would be delivered in a week or so later, which was fine. It took quite a while for the rest of my order to arrive (many weeks) and while the product was correct, the color was not (ordered beige and received pink'ish). I'm keeping the item even though it's the wrong color, it's fine, but not what I ordered, and very late, with no explanation as to why this happened.
Great shopping experience with a really good selection of bras in my size.
I was sent the wrong item, and any attempt to get the right item, was pretty much met with * crickets *! (ie: Silence) The only response I got was that I was asked to send a picture of what I ordered, which I had already sent them, but that was IT! Nothing further! Absolutely USELESS!
Hello Patti - We are sorry you do not like the final sale item that you purchased. However, we confirmed you received the correct item in the color and size you ordered. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Everything fit well. I am in love with the socks & may buy more.
Very easy to order and they had what I was looking for.
I hadn't ordered from this company for 16 year and had married and moved since then. After I ordered with my new address I received an email saying that my old address didn't match the address on my credit car. Hint, that's why I gave my new address. I provided my new address a second time. What did they do? Sent it to my old address from 16 years ago. When I followed up customer service told me they sent it to the correct address. I had to take the time to provide the email chain and was them refunded my purchase amount. I really just wanted what I purchased.
Hello Janice - We apologize for our error.
Kind Regards,
Wilma
Customer Service Manager
I found the bra I wanted to buy easily. I like that you can put a size in or style and get those items specifically saves so much time.
HerRoom is my go to for gifts and gift certificates for the lady of the house. And she is always thrilled! The one time I was off on sizing, they had a replacement in a blink. I got big points again, and HerRoom did all the work.
The Elita cotton high cut panties were made differently than they are now although the design name and number are the same. The elastic band used to be wrapped entirely in the cotton fabric and the cotton was more comfortable and had a bit more stretch to it or they're cut smaller now than they used to be. I like the original ones-I think they were made in Vietnam. New ones are made in China. If they features of the panties are that different, please assign the new design a different style number and be sure to change out all of the phontos to the newer design so we know what we're ordering
Her Room has wonderful deals on my style bras and panties. They ship free, and arrive in a timely manner.
So nice to get a bra that gives support without the discomfort. Speedy arrival of purchased items.
I got a lot of help from a consultant, but of course, my fault, I got the wrong sized bra. I cannot buy from you@ this time, bc I just had a shoulder replacement & trying on bras or even wearing them for the next month, isn't in my cards. I WILL get online with you & a consultant for the right bra when I've recuperated. Thanks so much! You have an awesome site!
I am a unique bra size ( 32-34 H or HH).It is impossible to get a bra to fit. Add to that the differences in Europian sizing and I am out of luck. I ordered 2 bras, as I did last time. They came at 2 different times as they did last time. They neither one fit, as happened last time...So I'm out $15. In shipping AGAIN. Her Room has lots to offer IF one likes to gamble. I'm tired of it!
The product I order arrived and was what I expected it to be.
Send an email. Never received anything back except that email was received. Have not received additional bra or refund. Called to inquire and that was not a good experience. Told supposedly receiving refund to credit card but would take a long time. Terrible customer service.
Hello Karen - We apologize that you only received one of your two bras. Our records show you were credited for your 2nd bra the very next day upon notifying us.
Kind Regards,
Wilma
Customer Service Manager
I've been looking for a bathing suit with mastectomy pockets already sown in. I thought I found one in the Leilani. I was disappointed to find that the pockets had only 1 - 1 1/2 openings. This is not large enough for insertion of prostheses.
The pictures below include the swimsuit and a mastectomy bra for comparison.
Tried to order my fave from other sites but they were always out of my size. Found at HerRoom and the whole process was so enjoyable!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John - We have no record of you requesting to be unsubscribed. There is an unsubscribe link located on the bottom of every email and every page on our site. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager