From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great prices on my favorite brand of bathing suits and bras. Fast shipping.
Each purchase was very easy, affordable, high quality, and fast delivery. All future panty purchases will be for[m HER ROOM
I have ordered all my bras and swim tops from Herroom for the last 3 years. I can find my size in many styles. The prices are fair and great when there is a sale. Their advice comments are right on!
Very poor. You over charged me, didn't credit my account like you said you had. Sent the wrong item. You don't answer calls or emails. Very disappointed
Camisole didn't fit. Threw out because returning
Is not easy. Return label should be included in
Package.
Hello Jean - Our return policy is clearly stated. We are sorry you did not like your value-priced camisole.
Kind Regards,
Wilma
Customer Service Manager
With the universal bra sizing, I can order bras and they fit! Amazing!
Great product, fast turnaround.
Unsubscribed b/c I have no interest in thongs G-strings, or the latest sexy bras.
Good transactions! Good quality, good customer service, fast shipping, easy return or exchange.
The fit was true to size and the quality was superb.
They had inventory (panties) that I have not been able to find.
They have a good selection of brands at a reasonable cost. Good fast service on online orders.
Wonderful top of the line garments I will love to see.my wifE in.
I have always enjoyed shopping at HerRoom. The quality of the items (I usually buy Elomi bras) is great,
The ordering process was easy and shipping was prompt. However the clothes I ordered started coming apart after the 3rd wash.
I have been a HerRoom customer for many years. I like the quality of their products and the ease of shopping and checking out. Products arrive in a timely fashion and in good condition. Returns (if needed) are accommodate without a lot of fuss and refunds are quick.
Customer service is lousy! No response after two times contacting even though I was told that there would be a response. After having purchased bras with HerRoom for several years I will not purchase any more items from HerRoom. Very disappointed!
Brigitte - We are sad to read your comment. Our records show you wanted to return a bra you washed. Our return policy states this is not possible. However, we did give you a one-time courtesy of a store credit.
Kind Regards,
Wilma
Customer Service Manager
Good service alll communication was accurate, items came on time the return process was easy to follow and I wish...the returns were free.
I would like a better variety in styles (hipster/ Hi Cut Brief) for plus size (8x- 12x) panties (nylon, silk or satin)
My item was pending for 3 weeks - it kept saying it was stuck at the post office and none of the customer service agents were willing to help me get a replacement or refund, they just kept telling me to wait with no resolution. They were very rude too. I instead bought the same items from another intimate-wear company and the service and delivery was much better! I would not shop here again.
Hello Saja - We promptly shipped your order the same day you placed your order. The carrier did lose your package in transit, and our records show you were refunded within 2 weeks of shipping. This is our policy since many times the package does ultimately arrive. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Efficient, easy, and things ordered were of good quality. One aside, the cotton flannel nightshirt was smaller than expected for the size I ordered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joyce - Our records show you wanted free shipping on a $16 item. This is not our policy. But, we issued you a one time courtesy credit on the same day that you contacted us. You were sent the correct item, and all emails were responded to. I hope this addresses your concerns.
Kind Regards,
Wilma
Customer Service Manager