HerRoomReviews 3,672

I bought a swimsuit, when it came was to big, I returned it right away,and never hear from them, 20 day pass no news from them, so I decide to called them and the person who anwered my call took her 10 minutes or more to find my order, then she told me that my Item can't be return because was use, I couldn't what she was saying, I never wore that, I tried just to see if it fit. I WILL NEVER BUY FROM THEM ANY MORE, THEY ARE A BIG SCAM, TO RETURN YOUR MONEY THEY ARE THE WOESE...!

I have been a HUGE fan of this company for years due to the variety in bra sizing. It's hard to find appropriate size and support and HERROOM does a great job. What is frustrating with the process is when exchanges or returns are made (especially when trying to figure out a new bra size) and the cost to send the product back is placed upon the consumer and it is nearly half the price of the bra. In this day and age, returns and exchanges should not cost the consumer.

I have ordered from HerRoom for several years for our theatre. They are good for finding specialty bras and hard to find sizes. I had always had a positive experience with them.
For this last transaction I had ordered 2 Rago body shapers as options for a 1960's show. Before they arrived we had chosen a different option. We did look at the body shapers and admired them then put them back in the bags and returned them. We were denied a refund as they were "soiled". They didn't even get tried on so there is no way they were soiled. When I protested I was told the person doing the messaging had no way of checking on the person doing the inspection to ascertain the problem. My options were to pay $10 to have the garment returned or to just eat the $70+ of the garment.
If this is a new policy then I can't use this vendor any more.

It was pretty easy to find what I needed, to order it and it arrived quickly.

I love the bras I have purchased from herroom. My last order in June I purchased one of my favorite bras on pre order in a new color they were launching. It was supposed to arrive by July 15th but there was a delay with the manufacturer and I didn't receive it until August 4th.

I have been a loyal customer for over 10 years, and have never experienced anything close to what happened with my last order.

The bra arrived which I had ordered in two colors. The nude color arrived and the black color was backordered. The size ordered did not fit, so I started a return for the nude bra and canceled the black bra.

I packed the bra in the original box with all tags attached and took it to the UPS Store. The postage was over $13.

I was shocked to receive a message from Her Room that the returned bra was unacceptable and no refund would be given! I never wore the bra--just tried it on! There was nothing wrong with it when it was shipped. I have no idea what happened, only that the explanation was it was not in a resalable condition which is ludicrous because it was never worn.

I will never, ever do business with Her Room again as this very, very unacceptable experience.

I've bought products from you via Amazon and directly from you. After some delays through Amazon, I decided to purchase directly from you. I found that the delays had nothing to do with Amazon. I think your system should be checking product levels at order point. I don't appreciate being notified a week after placing the order that it is out of stock. My last order was for two bras. Many days after ordered I was notified of a delay in shipping due a lack of the bra. When I got the order several weeks later, there was only one bra.

Wanted Playtex brand bra I've been buying for years from HerRoom but found it no longer available in my size. Requested a reason from Customer Service weeks ago, but no response. Had to settle for a brand of lower quality.