From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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The product description said "lined" and instead they were "padded". I contacted customer support for help returning and received no reply.
Don't buy from this company they have terrible customer service! I could not cancel and item and when I refused it they still wanted me to pay for shipping.
Hello Amy - Our records show you placed your order on 6-29 and we shipped it same day. You then emailed us on 6-30 requesting a change in size. We made you aware your order had already shipped. It is not possible to cancel and order once shipped. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Finally found a bra that is comfortable and uplifting. As a 79 year old woman, I wanted a more youthful appearance of my breast area.
Found more to choose in terms of style, color and size. Would Love to see sales that price is the same for all colors instead selected colors.
Lately sizes and colors are sold out, styles are gone that I am looking for, and the returns aren't free. These are a result of supply chain and increased shipping costs I understand but make me need to look elsewhere, which is more time and energy hunting for something that fits. The fit guides also didn't help that much because manufacturers don't make sizes or colors or follow standard sizing. (Again not entirely the fault of herroom).
Hello Christine - You prefer the Calida brand. Unfortunately, they are a foreign brand and still are having delivery issues. We do our best to get you what you want. Sorry there was a delay.
Kind Regards,
Wilma
Customer Service Manager
Fast shipping, quality items. Good experience overall.
I like my panties and enjoy doing business with you.
I found it hard to navigate the site. I ended up making the mistake of ordering more than I intended, making it very inconvenient to ship products back. My bad. But I suggest you try and improve things.
Hello Anne - our quantity default is 1. You therefore had to have adjusted the quantities. WE then show you product quantities throughout your check out. Your comment is the first we have ever heard in our 23 years running this site. We are sorry you ordered more than you wanted.
Kind Regards,
Wilma
Customer Service Manager
I get all my bras and undies from HerRoom. They have a large selection of high quality options, the website is easy to use, returns are straight forward. I still use freebies they've thrown in over the years like a little lingerie laundry bag and a pair of yoga socks. I've been ordering from HerRoom for years, and my most recent order was as good as all the rest. Thanks for being great, HerRoom.
I opened the bag it came in, tried it on and it did not fit. I did not wear it. The tags were still on. I contacted her room to initiate a return. They informed me that I had to pay for return shipping. So I did and I sent it back. Then I was told that since the bag was open, they were not acceymu return and had to pay $10 to ship it back. In total, I had to pay to ship it 3 times at about $30 plus the cost of a $65 bra that didn't fit. Horrible customer service and horrible return policy. I won't do business with this company again.
Hello Lauren - We understand that it is never pleasant to have a return refused. As we explained there was heavy residue around the underarms which prevented us from putting your returned garment back into inventory. Yes, should you wish to have the rejected item returned to you there is much handling involved, and our terms clearly state there is a $10 fee to do so. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
While my items were back ordered I was kept inform of impending arrival date
From panties and bras to shareware they have anything you may want. And the live chat can really be helpful.
Nightgown too small. Need to return it but no way to do it….
Easy to order on line. Good prices on sale items.
Sale colors are great.
I ordered a bra, tried it on and returned it the same day. The bra was sent in the same condition I had received it in. When I finally got an email back, almost a week after they had received it, they told me they would not accept the return and that I could pay $10 to have it sent back to me or I could donate it. When inquiring as to why they could not accept the return, all they would tell me is that it was not in the condition they sent it in and that was all. When probed they continued to say that it was not in the same condition. I am now out $82.40 that I will never see back and I am still without a bra.
Hello Erin - We have a policy of not elaborating on why a product is not able to be accepted for return due to personal hygiene. Your garment was not able to be returned to inventory due to it's condition upon return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
NOT anyway near a proper fit/size! Sad, really sad!
Hello Jeanne - The items you purchased had an extensive size chart which identified 3 measurements required for all sizes. We are sorry you did not carefully review our size chart which pops up prior to selecting a size.
Kind Regards,
Wilma
Customer Service Manager
The website is easy to navigate! Plus they almost always have the bras i like in stock!
Pricing is very good!
There was a workmanship defect in one pair of panties which wasn't discovered until the garment had been worn and washed. Her Room declined to even try to correct the problem, simply stating that it could not be returned if worn and washed. I was not looking to return the garment. I wanted a defective product to be replaced.
Hello William - You ordered a 5 pack of panties for $17.50. These are value priced and the pricing indicates the quality to be expected. We unfortunately, must draw the line at warranty once a garment has been worn and washed.
Kind Regards,
Wilma
Customer Service Manager
I love being able to find exactly what I need for my body!
It was very easy to find exactly what I was looking for. I have ordered from HerRoom before and have always been very pleased! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bobbie - The product you purchased is titled "Warner's Elements Of Bliss Wire-Free Contour Bra with Lift 1298" where "contour" defines the cups as padded. In our opening paragraph of our details we state there is "heavy padding" in the cups. We are sorry you did not see or understand our information.
Kind Regards,
Wilma
Customer Service Manager