HerRoomReviews 3,672

My experience with HerRoom was completely unsatisfactory. I ordered two bras, same model, same size (34C). When they arrived, the cups on one were noticeably and substantially larger than on the other. Returning it was a nightmare. I chose the label that allowed me to choose my own carrier, thinking I could mail it. However, the post office said that they would have to cut the identifying bar code off. I rejected that idea and checked with customer service to find out if I'd need to start a new return to get the prepaid label. There was no way for me to cancel the first one, but the kindly service representative did that for me. However, when I started a new return, I didn't have the option for a perpaid label. Back to customer service, where the same agent send me the label in an email. I don't have a FedEx office or drop-off near me and I don't have a car, so a friend took it to a drop off for me.

As I later discovered, even on the one that fit, the band was too tight to wear comfortably all day -- but of course I had to wear it to find that out, so I couldn't return that one.

Furthermore, trying to contact the company through the options on the website was useless. The response boxes simply stopped accepting input at arbitrary times and places. I was unable to complete any communication here. The chat function was the only thing that worked.

If you order from here, be ready to return what doesn't fit immediately. 30 day returns is a joke especially for something that you have to try on multiple sizes to get the right fit. I am now stuck with very expensive bras that I can't wear. When I called for assistance customer support was chastising and belittling me for not returning it earlier. Saying "you just realized it doesn't fit?" I will not be ordering from here again and will tell my family that orders from here to not order from them.

I returned products in exactly the same condition and packaging that I received them in and my return was denied due to "condition". Items were never worn, only tried on for fit. Obviously, one that I returned had been previously tried on and returned and not repackaged according to their standards before being shipped to me. Not only did I pay to return the item, but I was denied a refund and asked to pay for shipping a second time for an item that was not of use to me. Unfortunately, I feel forced to take my business elsewhere.

At checkout there was no way to get the "10% discount come-on" - Although marked large, the same product in black was clearly several inches smaller than the size I selected - I never received a receipt after multiple requests

I loved finding bras in larger sizes that are pretty!

Great experience shopping with HerRoom! They have a lot of products to choose from, so you should find whatever you're looking for! I ordered a Camisole in a size XL and the bodice was fine but the cups were too large. So I reordered a size L, the cups were fine but the bodice was so tight I can hardly get it on or off. For reference I weigh 185 and am 5'3"and wear a 38B bra. I will keep it as I'm hoping it will stretch out thru the bodice some. I just hate it's such a struggle!

It wasn't the garment I expected but serviceable. I think they just do not make what I needed in an unlined and non-foam bra in size A. I always bought Vasserette and they made a very good bra, but no more.