HerRoomReviews 3,671

If you are not 100% sure of your bra size in the brand you intend to buy, DO NOT purchase a bra from HerRoom.

I tried on a bra wearing no deodorant, no powder, no lotion and no perfume and found that the bra ran small, so I returned it. I paid to had it returned as HerRoom does not provide return labels. I received an e-mail telling me that they had received my return and would examine the garment and send me a follow-up e-mail within 5 business days regarding the refund. After 10 days, I contacted customer service who told me the bra I returned wouldn't be accepted because it showed a "white substance" on the straps, in front and under the arms "and they have photographs to prove it!". Like I said before, I was not wearing anything that would have left any marks on the bra.so I can only surmise that the bra I was sent was dirty when I received it.

Very poor customer service.

An undisclosed 20% restocking fee will be added to any returns over 30 days even if their company holds on to the items and does not process them right away. In addition, no refurnd/credit or even communication was offered for nearly 2 months (not the 2-3 days disclosed on the website) and only processed my return because of my inquiry. Horrible customer service and return policy! Do not use this company if there is even the slightest chance you will need to return!

Ordered two bras, one clearly was no where near the size I ordered. My daughter who is a 32 barely managed to get it on. I ordered a 34. Was told I had to pay for return even though size wasn't accurate and because of rudeness of "customer service" I will no longer shop there.
In the retail business myself I know its important to have happy customers, it equates to a loyal base and good recommendations. Clearly thats not important to them.
I'm moving on...

I wish I would have seen these other reviews first! I ordered three tops. Sent me the wrong sizes. All too big. Only accepted two and sent back one saying it was damaged. Insane and insulting. First and last time I will ever order from them. I replied after they sent me an email and after reading all of these reviews. Am planning to contact the Texas Attorney General and filing a formal complaint. Here's a copy of the letter-Hello,

The accusation that this item became stretched or otherwise damaged while in my possession is patently false; The item is too large for me. How could I possibly stretch it out? I have investigated your company online and found several hundred nearly identical complaints by others attempting to return products in good faith. This is clearly wide spread fraud by the legal definition.

I will be contacting the Texas Attorney General immediately. I will also begin contacting others you have defrauded and exploring grounds for a class action lawsuit.

I wish I would have seen these reviews before I made a purchase. I ordered two different bras to wear on my wedding. Got them and they didn't fit. Wore them both for 5 minutes. Returned them. They took one but not the other. Out of no where the bra shows up at my door today. They told me there was makeup in the left cup. I don't even wear foundation unless it is special occasions. There is no stain. Anywhere! All they sent was a piece of paper they send to everyone that says because of hygiene issues they won't except it. Are you kidding. I called and talked to 3 different girls. There was no manager anywhere. All they told me was that they would out in a request for a manager to call me. It could take 24-48 hours. I called back and told them that is not good enough. The 2nd girl hung up on me. The last one gave me a way to contact the owner. It's probably not going to help. I day morning I am going to call first thing. I want my money back. Please whatever you do, don't order anything from this place! If I could give them negative stars I would! Awful!

I purchased an item for my daughter who needed it for a performance. We hung it with her costume until her instructor did dress rehearsal. When she tried it on with her costume we realized that the plastic straps had been cut and taped. I contacted them to be told "it was quite concerning that I bought the bra at the beginning of the month and tried to return it at the end of the month"! I wouldn't have found out it was broken until 6 weeks after purchase had the teacher not requested a costume check! A store can behind what they want but you give the customer the benefits of the doubt if you want to keep that customer. When I called to tell someone what the email I said I was told "our employees would never do say that". Try again chick, Amazon has a copy of the email because any customer communication has a copy automatically sent to amazon so bam. Amazon has proof that the employee said that to me. Well, the person didn't get back to me "right away". We were advertising for them before this incident, well "Bye Felicia " I will never spend a dime in their store ever again.

I placed an order and waited, and waited, and waited... While at work, my email status said delivered! Got home nothing there. Gone. So this company ships by UPS, but is then transferred to USPS. I went to post office and they said that the company did not require a signature so the package was left at the door. USPS instructed me to contact the shipper.
I contacted Herroom and I was told to "file a mail theft claim with the Post Office. You would need to contact the Postal Inspection Service to report suspected mail theft.". And then tanked me for shopping with Herroom. That's it. Wiped their hands.
Now I've GIVEN Herroom my money.
My initial instinct said don't buy from this no name website, and I did not read reviews... Stay away.
It's wrong for them to not offer me some recourse. Nothing. I know that logistically I can't expect a full refund, but how about we are sorry this happened, or perhaps we can offer you discount on a reorder.
Customer service keeps businesses going. Herroom will not be lasting long so don't throw away your money at them.

I ordered a Freya sports bra in gray, red and orange (on backorder), and Herroom sent me an Elomi bra in white and a totally different size. I was able to get them to send me a postage paid label, but I heard nothing from the company until I sent a follow up e-mail about my return. My item has still not shipped out, so here I am two months later, without the original item I ordered. I will NOT be using this site again. Terrible!

Please! Believe everything you are reading here about their horrible "return policy". I had breast surgery and needed a very snug fitting bra for my recovery. I ordered 3 different bras. I kept the one running bra as it was the only one supportive enough. I never wore the other 2 at all and only tried them on. They refunded only one of the returned bras. I haven't received the other back yet, but when I called to question the partial return I was told there was something on the front of the bra so they would not refund. I know this is total BS. I sent both bras back in pristine condition, tags attached. I will never do business with this place again. So sorry I did this time. This company give online shopping a bad name. Avoid at all costs.

I placed an order for the same tankini in 3 different sizes to try, kept one returned two in new condition with tags and original packaging including their little bag. Not long after that I received a box on my door step with a note that they refuse to refund due to stains on the lining from makeup. Frustrated I called and spoke to a CS rep who stated they would look into it. I have yet to hear back. The order was placed through Amazon so I have opened a claim and spoken with their CS. Hoping they will work it out. I had 3 different people look for these "so called" make up stains not one person has been able to find any! If there was a way to post pics I would share. This is a horrible and ridiculous way for them to make and keep sales. I will never purchase form them again. There are much more reputable online stores out there. Stay away from Herroom unless you want to keep useless items that are the incorrect size or fit.

I purchased a bunch of items and decided which ones I would keep and which ones I would return the ones I returned were never opened and the next day I wore one of the items that I kept which was a pair of panties by the end of the day the elastic was barely attached to the garment. I laundered it and sent them back with a note explaining the situation Eventually I received a letter saying they were going to do nothing for me because it was worn. Well of course it was worn! That's why it fell apart. It wouldn't fall apart in the package! I sent them an email saying that that is a ridiculous policy and that they are not a discount bargain-basement store and they sent me an email that they were not going to do anything so I asked to be removed from their lists and I will never again be a customer there

This business says it provides customer service but I dont think so. Here are the e-mails of a recent interaction. You decide.

Me
I placed an order on Sunday for a nightgown as a gift for my wife on her birthday which was the following Tuesday. I paid $10 extra for delivery in 2 business days. It arrived late Wednesday afternoon. Since the package arrived at the end of the third business day, please tell me how to get a refund of the $10 I paid for two-day shipping.

Erika W. (Her Room)
You placed your order on Sunday 12/27. Our warehouse is closed weekends, therefore your order did not ship until the following day, Monday 12/28. This means that the package was delivered within the allotted two business days since it was delivered on Wednesday 12/30. There is no refund due.

Me
That is doublespeak and deceptive marketing. "Within" means sometime between the beginning and the end of two business days, i. E. Monday and Tuesday. It was delivered at the end of the third business day. So, this is how you attract new customers?

Kayla (Her Room)
The order shipped out on (Monday) December 28th, that will not be the first business day. The first business day was December 29th and the second business day was December 30th. We do not advertise deceptive marketing. Your package was delivered in a timely manner. I apologize for any misunderstanding. If you have any further questions or concerns, please feel free to contact us.

Me
Monday is not a business day? Really?

This is the worst place EVER to do business with! Had I read these reviews I could have saved my money, time and aggravation. Worst most surly downright nasty customer service representatives ever. Returned two bras that did not fit, both with the tags on them and both in same packaging. I was told that one had deodorant stains? I am a 57 yo multi degreed woman and would never return a stained item. Worst though is trying to get through to a supervisor. Each time I was told there was not one available? Really? Each time I was told they would call be back within 24-48 business days. Any twit know that is 1-2 days but the last special rep tried to tell me that according to them that meant business hours. I. e. 48/8 =6 days? I have spammed their emails and will let everyone I know about this awful place. DO NOT SPEND YOUR MONEY HERE!