HerRoomReviews 3,671

I didn't think to check reviews on this company when I ordered my bras. I ordered the wrong size and asked to "exchange" the items. Apparently they don't do exchanges through it explicitly states on the website that you can exchange items. I made the request to exchange the items June 1. I selected the right size and clicked on exchange. I was prompted to print a label and send the old items back. I did. I did not receive a receipt with for the refund: $ amount, date etc (it was a mental red flag).
We are now June 14 and they are giving me the runaround. They charged me $5.95 for shipping for the old items. When I contested the charges, I was told that I had the option to select the standard shipping label. Absolutely false! You have no choice in shipping label.
When asked what's taking so long to send the new items, I was told they were on back order. When I placed the exchange order, the site did not indicate that the items were not available. Had it did, I would have just proceed with a return.
And then there's the payment... when I requested online to exchange my items I was not prompted to pay for the new items. Instead I got an email from a rep on June 9 requesting a new payment.
Finally, the reps. Rude, they are curt. They are only friendly when they are requesting payment. The least they could do is explain the process and set the expectations. Instead they set you up and leave you confused.
I will never use this company again. It's a shame that they are so exploitive. I rather pay more and go to Nordstrom than have to go through this aggravation again.

I placed a large order with Her Room ordering bras and a couple of swimsuits. I ordered a lot of bras knowing and anticipating a couple of them not to fit properly. I was lucky that only 2 bras didn't fit correctly. I wore each bra for less than 3 minutes. I was not wearing a white powder deodorant. And I do not wear any lotion. Which they accused me of doing as reason for not accepting my bra. On the return email I received from HerRoom one of the bras I returned to them was missing from the slip with no explanation. I had to call them and learn that they did not accept the bra because there was "white residue on it". I know that I did not wear the bra long enough for any residue to get on it. My advice is to take a picture of the garments you order before and after trying on so that you have proof that you do not leave any mark behind. I'm guessing that they anticipate for us not to have any proof so that they can charge us and make the most out of the order.

I received a bra in a sealed plastic bag. I tried in on over a tight shirt so as to avoid any smells, stains, etc. per their instructions. The bra band wouldn't even go around my body. My boobs never even made it into the cups. I quite literally put it right back into the bag it came in just as it was and followed the return process to a T. I later received it back, and after a conversation with them, they stated that they could not accept the return because they had pics showing it had been worn and that the tags were missing. It did not have any tags on it when it came. When I told her this, I was told I should have called to state that it had no tags. How am I supposed to know to call if it doesn't have tags? It was in a sealed plastic bag. I assumed I had done everything correctly. A supervisor was conveniently not available, and she said she would put in a request for one to contact me within the next 24-48 hours, but it was not guaranteed that I would actually get a call back. Between the huffy puffy attitude of the woman on the phone, and them refusing a return on a bra that was out of the bag for literally 30 seconds and never even went around my body, I will NEVER be buying from these people again. Stay away!

I wish I'd seen the reviews for HerRoom before shopping there. I ordered a camisole that was 3X and it was microscopic. When I called to complain, the customer rep was such a snot. She said "We sent you what you ordered!" She wasn't the least bit sympathetic. If she'd been nice at all I would have just thought I'd gotten an off item and let it go but she was such a nasty person that I couldn't let it slide. I will never shop from them again. And when I asked to speak to a manager she said that none were available. What a lousy way to run a company.

I purchased two bras from them. They did not fit at all, so I emailed the company immediately. The representative said I could return them. I returned them and two weeks later received the bras back with a statement saying the bras could not be returned for "various reasons". I called and Brenda Smith who is a representative informed me they could not refund my money because there were some "stains" on them. I am in the DFW area and told her I would bring the bras to their office. She said I could not do that. Then I got an email from her stating the same thing she told me over the phone as well as telling me any further communication had to be in writing. She also said that a manager would call me within 24 hours and I never heard from management.

I went to Dallas and they would not let me speak to anyone regarding the issue. I emailed Brenda Smith and requested pictures and she said their computer system would not allow that. I sent another email to her the next day and asked if I could come to their office to review the pictures and have not heard anything from them. Do not buy from this company at all!

Also, I will be contacting local media regarding this issue as it seems after reading reviews and seeing how may complaints that have been filed with the BBB this company needs to be investigated and shut down. If any of you ladies would like to email me regarding this company please do so.

Ordered 2 bras for my daughter. She tried on both, they didn't fit. She had them on for two seconds, after a shower, wearing no deodorant or perfume or using any scented lotion or soap of any kind. She couldn't even get the clasps closed. Returned both bras, tags still on, clean and looking BRAND NEW, in the original packaging. Got an email stating one refund would be issued, contacted the site via chat to inquire about the other one. The customer service rep was very rude, and said the bra hadn't passed the return process, and that she "couldn't discuss the matter further" and disconnected the chat. I was told I had to call the customer service number and speak to management. I did. Guess what? Management was "not available", they were "all in a meeting". I was told that the second bra had "particles" on it- this is a complete lie. I asked to have a supervisor contact me- I'm still waiting for that call. Have a feeling it's not going ot happen. I am escalating the process with Google Trusted Stores, who "guaranteed" this shopping experience. I have little faith.

I bought 2 bras on March 13th. One didn't fit. I tried it on, never removed the tags. I mailed it back, with all the appropriate paperwork. HerRoom sent me an email acknowledging receipt of the bra on April 20th. On May 17th I received an email that my order is being processed and I will receive an email in a few days with the status. It is June 6th, no response. I called customer service and was told that there was a stain on the inside of the cup and they were sending the item back to me. I do not wear lotion, deodorant or sweat enough to have a stain on the inside of the cup. I will NEVER use this company again.

I ordered a maternity undergarment and needed it a size larger. Their website claims to have no-hassle exchanges, so I returned the item and waited. 3 weeks later, I realize I haven't heard from them. I called today to find out that all returns get returned to the card purchased on, and you have to call them to pay for the new item. I had used a gift card to purchase and threw it away after my order was placed. Since the money went back on there without my knowledge, I am out $21 and they don't have the number in their system. How do you not have this policy on your website?! And WHY after 3 weeks would you not call a customer who has a pending order?! Terrible customer service and a very misleading exchange policy.

I am so disgusted and disappointed with this company. I wish I'd have read these reviews before buying. I purchased a swimsuit too which was WAY too big even though I went by their size chart AND spoke to one of their "expert bra fitters". They don't do exchanges so I went ahead and returned the item the very next day, tags still on. I received the item back several weeks later with a note that said it was "unreturnable". When I called customer service to inquire I was told there was a makeup stain on the inside. I am unable to find any makeup stain anywhere. They refuse to take it back to recheck it. $80 down the drain. Awful company. Buyer beware!

I want to set the record straight for herroom.com. The eyelet trim on the Eileen West 100% nighty caused allergic skin reaction because even though I talked to C. S. agent before ordering and was told all fibers were 100% cotton and site listed it as cotton it clearly was not. Rash at site of all trim areas. Call C. S. of herroom and agent refused to give me a refund, stating that I had worn it. I asked to talk to manager and told that was not possible. Surprisingly a week after I posted my review to SiteJabber, got an email stating they were going to contact E. W. about fiber contents. Then another week later, no call or explanation got email stating refund amount, less shipping and it was posted to my PayPay account. I was pleased and surprised to say the least. Still will never do business with them again, can't trust website for accurate information and the nasty agent I worked with rude and arrogant, acting like I was making it up.

I am disgusted with Herroom and I have filed a complaint with the BBB and I have asked to have management call me. I am preparing for my wedding and placed a 2nd order with Herroom and sent back 4 items I had received, brand new not even tried on and was told that 2 of the items were "damaged" with chemical stains. Instead of taking responsibility for a mess up in their quality department, Herroom decides to keep consumers money so that they don't have to deal with the mess up of their organization. Until they rectify this situation, I will be writing on blogs, social media and everywhere else, letting people no not to shop at her room. Can't function if they go out of business right?

They told me if I want to see pictures, I have to hire an attorney and file a case against them. What is this?

I watched the pitch on Shark Tank and have done so much research I truly thought this was going to be the solution as it is so hard to find high impact Sports bras - it was on back order for me from Feb 2016 and arrived 5/19 - I had measured and ordered exactly from the size chart. In no way would it even come close to fit - running small is not even the description plus when I tried to return it - To return it they had me pay the 5.96 fee. I will never order from here again.

Now I am seriously concerned as I just saw on other sites where they refus to refund you even when people haven't tried on merchandise - which is what I did - this was a lot of money for a bra - I am sick if they don't refund me - If they don't I plan report them. This would be the worse scam ever.

I would never recommend this store to anyone. They are very difficult to work with, terrible return policy and even worse customer service. No supervisor or person who are in title to make a decision EVER AVAILABLE. They sell you worn used items and ask you to pay shipping if you want to return it and no exchanges. If you have a return, you won't get your money back. If you read the reviews you will see that people complain that HerRoom rejects their return because they say it has been returned soiled, stained and/or used and one of their favorite rejection reasons " it had a perfume smell ". THIS IS THE WORST ONLINE RETAILER I HAVE EVER DEALT WITH IN MY MANY YEARS OF ONLINE SHOPPING!. BEWARE PEOPLE! This place SCAMS us all.