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Laura B.

Contributor Level

Total Points
182

2 Reviews by Laura

  • thredUP

3/19/17

I learned about ThredUp from FB, and decided to give it a try. I didn't like the fact that you can't browse the site without logging in with FB or Amazon profile- so they're harvesting our data too? What are they doing with/how are they selling that information? Anyway, I looked around on the website, and was underwhelmed. The pictures were not very clear, no close-ups, no garment measurements or fabric contents- this can be very important to those with allergies. I was surprised to see lots of old navy merch, and for not that cheap, when they claim to take "only the best brands". If I want cheap Old Navy, I will wait until Old Navy has a sale or buy clearance and just get items new.

Anyway, I decided to give the consignment a try, especially since their plus size offerings were sparse and I needed to thin out my closet. I ordered a bag, filled it with things that I thought were great- pieces I have 'slimmed out' of as I lost weight, and not really worn that are basically brand new, good brands, good quality. I looked at the payout calculator on their site, and was a little bit concerned when I saw how little items were being paid out for- 25 cents for a pair of dress pants? 50 cents for a pair of nearly new lands end jeans, or $1.70 for a LE dress that lists for $79? They didn't even have things that high quality for offer on their site when I browsed.

So, I didn't realize when I ordered the bag that it costs $9.99 just to ship your stuff to them. With them offering pennies for your things, you will end up in debt just to ship them your clothes, which they will then turn around and sell for a nice profit. This isn't a good business model. If you want donations, you should explicitly state that- not claim to be "consignment" and then insult people while stealing their clothes. I thought about mailing the bag in, but in the end decided to donate it to my local Goodwill and take the tax write-off. My two cents. I will try elsewhere if I want to sell my things online or locally.

  • HerRoom

6/7/16

Ordered 2 bras for my daughter. She tried on both, they didn't fit. She had them on for two seconds, after a shower, wearing no deodorant or perfume or using any scented lotion or soap of any kind. She couldn't even get the clasps closed. Returned both bras, tags still on, clean and looking BRAND NEW, in the original packaging. Got an email stating one refund would be issued, contacted the site via chat to inquire about the other one. The customer service rep was very rude, and said the bra hadn't passed the return process, and that she "couldn't discuss the matter further" and disconnected the chat. I was told I had to call the customer service number and speak to management. I did. Guess what? Management was "not available", they were "all in a meeting". I was told that the second bra had "particles" on it- this is a complete lie. I asked to have a supervisor contact me- I'm still waiting for that call. Have a feeling it's not going ot happen. I am escalating the process with Google Trusted Stores, who "guaranteed" this shopping experience. I have little faith.

Laura Has Earned 22 Votes

Laura B.'s review of HerRoom earned a Well Said vote

Laura B.'s review of thredUP earned a Great Find vote

Laura B.'s review of thredUP earned 17 Very Helpful votes

Laura B.'s review of HerRoom earned 3 Very Helpful votes

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