HerRoomReviews 3,671

I researched a particular Brooks running bra; tried it on at a retailer to be sure of the fit; found the best price at HerRoom and ordered two. One bra fit perfectly, the other bra had one cup that did not fit properly, it was as if one cup was a size up, while the other side fit; I contacted HerRoom and informed them of my issue. My return was within the return windo, the product was not "worn or washed," just "tried on." I was sent three duplicate form email responses refusing to accept my return.

I ordered merchandise, which turned out to be on back order. After several weeks, they were ready to ship the items. I had paid with PayPal, but HerRoom doesn't actually accept the payment until the item ships, which is good, but that means that PayPal finally deleted their attempted payment. After calling customer service to find out why the items weren't shipping yet, I was told to re-submit through PayPal. I tried, but HerRoom "had trouble accepting payment" and wanted me to give them my credit card info over the phone instead. No dice. Tried PayPal again, and again, no dice, and the customer no-service representative again tried to get my credit card info over the phone. They finally cancelled my order. I'll never shop there again. Anyone who "has problems" with PayPal but will gladly take my credit card info over the phone makes me very suspicious.

I helped my mother order a bra. It was delivered as expected however didn't fit my mom well, no problem. We returned it as instructed and they denied it only offering a store credit. They said there was make up on it. My mother is 83 years old she doesn't even wear make up she tried it on once she didn't wear it it was in perfect condition. I complained and they then said there was blue ink on it. We could have store credit or they would return the bra to us. I had them return the bra. We received the bra and there was no blue ink on it. It was complete BS!
Very dishonest company.

I bought three bras. I tried them on and needed to return two for a different size. After I paid the shipping they sent one back saying it was worn. This was after I complained to the on-line chat agent who was so inadequate that I finally logged out. Within three days after my complaint I received the "worn" bra. The other bra is being held "because I sent an email regarding my order" and they won't process anything until Customer Service contacts you. They never contact you. Complained to BBB.

I should have checked here before I shopped with this company. Because I didn't I am out $70 and have a shapewear slip that is too large. I ordered a slip in two sizes to try on. The medium arrived not in plastic, but in one of their lingerie bags. I small was on back order, but arrived barely in time to compare sizes within their none to generous return window. I tried both slips on and decided to return the medium, which I refolded carefully and returned packaged as I received it. I have since had it returned to me, not even in the lingerie bag this time, just in a piece of tissue with a card enclosed indicating that it was unable to be returned because it "IS NOT IN NEW CONDITION OR IT DOESN'T MEET OUT HYGIENE AND HEALTH REQUIREMENTS". Both of those statements are untrue. The item was only tried on, not worn. Customer service indicates that there is an excessive amount or white powder on the garment and that they don't know what it is so they can't accept the return. My only remedy is to send an email to customer service " so that management can review it and see if a different determination can be made." I tried to add photo's of the garment I returned to this review so you can determine for yourself who is being dishonest. I sent an e-mail as directed by customer service with picture's attached so they could re-consider their decision. They stuck by their original decision to not allow me to return unworn resalable merchandise. I would not recommend doing business with HerRoom.

HerRoom steals from customers. They say they accept returns but they just send the item back and say you damaged it. Many customers report seeing something brown on the return that wasn't there before. Liars and thieves. Don't buy from them. Wish I had found the reviews before, they did the same thing to me. I ordered two of the same style item in different colors. Tried one on and put it back in the package and returned it along w/the unopened package. They sent me an email saying a refund was being issued. Then they sent the opened item back and said it was damaged. They said there was a reddish brown stain at the top. It wasn't there before and kind of looks like someone scratched the fabric, possibly w/bleach. I started checking online and found the same exact description of the "brownish" stain. They are liars, everyone needs to dispute this w/their credit card company.

Herroom doesn't reply to emails, but they did respond to this review. I have replied to their response. "Of course you have photo documentation, you made the stain & took a picture. I sent another item back to you that was thoroughly checked w/no stain, and never worn. When you received it you gave the same BS story and returned it to me w/dirt on it. AND as in the other case, you didn't return the item packaging. Maybe I have photo documentation too. Maybe you didn't even send back the item I returned. Maybe you sent an item I told you not to send, I have documentation of that email telling you not to send the item. So don't try to impress me w/your phony documentation. I notice you reply on review and complaint pages, but you don't reply in email when I contacted you four times plus. Oh, I have that documentation too by the way. Why don't you respond? Because you have found a unique scam as reported by hundreds of people, you don't bother answering back unless you answer online in public so as to do damage control. You have over 50 complaints filed w/the BBB alone, not to mention 100's of reviews stating the same scam. Your reputation is terrible and justifiably so. Quit stealing from customers, or just continue on, eventually it will catch up w/you and your business will fold, as it should."

Wow... wish I has read these reviews BEFORE I ordered. This store is forcing customers to keep items which are perfectly fine to return. This is illegal. It is time to go to the BBB and put these people out if business. They are in fact, selling us goods we neither can use nor want. I ordered three camilsoles as gifts for my sister. When they arrived Yi tried one in and immediately took it iff, realizing it was too large. I sent back the three camisoles and received credit for rwo, except the ine which I tried on for 5. Seconds total. Their reason was that there were oil stains on the item. I saw nothing, and asked my husband to check it too. I have never had such an experience with any online company EVER! I am not a child, and have many years of shopping experience. This is a scam through and through. Sadly, I will be going forward with my complaint against them to the BBB. If you are unhappy with your treatment by herroom, please join me!

I purchased two bras and it took one look to see they were the wrong size. I processed a return which you can only do online paid $5.95 for them to give me a shooing label put them in the bid and off they went the very next day. The online receipt said that a total of $25.20 will be refund back to my card. Fast forward to 3 weeks later - I check online - they haven't gotten the box? But it was delivered 2.5 weeks ago! Some boneheaded tells me she will check on it and promptly hangs up - tick tock to a week later. This time I talk to some moron named Chrissy who tells me they have the box but. A ton of excuses which I shut down and then she tells me I'm only getting $19 back?! At which point I lose my mind on her. She says they don't refund shipping $5 and I agreed to pay the $5.95 - I say but you said on my return receipt I was getting $25.20 - her response: "I said you were getting $19 is there anything else or are we done here". I complained to everyone mentioning her by name - no one cared so I told them to delete my account and to s$$$$ off

I purchased several items from herroom and I decided to return some of them. I packaged them using their box their return label. I waited almost 3 weeks and did not get a refund. I called them, and they said they'd get back with me in 5-8 business days. They use usps who then transfers the package to ups. There is a record that I dropped off the package at usps, but ups never picked it up. Herroom would not call ups, so I did. They do not have the package. Herroom will not give me a refund for the lost package. They couldn't care less that I am out quite a bit of money. Their attitude is horrible and the customer service is non-existent. Do not shop with them!

Ordered 5 bras for a bridesmaids dress, returned 4. After more than a month, 3 were sent back to me as "worn" though they were sent back with tags attached as they were sent to me. Called customer service to inquire why they were considered worn when they were obviously not and the rep told me "those decisions are final and there's no managers here to talk to". Messaged them on facebook and they responded quickly with apologies and saying someone would reach out. 48 hours later. No call. This is a complete scam! Do not buy from this website!

So happy to order my bra, but wrong size. Filled out return form. Rejected item claiming it had an odor. No one I've given it to smells anything, and it couldn't come from me--I didn't wear it, and I wear NO perfume! After 6 emails, 2 phone calls, and one snail mail, I still haven't received a replacement. I have pursued it for two reasons: my story is honest and true, and nearly $60 is money down the drain.

Ordered a bra. Before submitting, a mouse malfunction (or website intention) ordered me a 32I instead of a 32E. I received the I, laughed, and began there insane process to return. This involves printing a form out and mailing it back same day it ships out, it was a pain. Two weeks later, after receiving the correct bra, the sent me the 32I back. When I called they said it "didn't pass inspection". Once I saw the size, I never touched in. It was in original packaging with the tags on. Didn't even try it on. I'm convinced this place is a total scam. They don't have anything at this place you can't order from figleaves. I'm out $72 and they didn't even discuss it. Don't let this place rip you off! If you like something from here, google it and purchase it from anyone else.

I bought 3 items, which were not as described (supposed to be molded cup bras, but they were not). I tried them on, knowing they wouldn't be right, packed them up and sent them back. HerRoom claims I wore one and mailed it back to me, refusing the return. I absolutely didn't wear the item! What a scam to get extra sales! I will NEVER do business with them again, and suggest that you don't either.