HerRoomReviews 3,671

I have never had an issue with Herroom! Even when I was making a return and the post office had my package for over a month, they still honored my return when it finally arrived and gave me my full refund!

I have what I consider to be an unusual size (34M in US - Elomi is my current favorite) and I don't have any troubles finding multiple brands that work for me. I also have never had a problem when returning the items that I personally did not pay attention and notice that it was UK sizing and not US sizing. By the way, every thing that you order very clear states if it is in UK sizing and that you should review the size chart before you make a purchase!

Look, I don't know why anyone is having issues with this company. I think I've been using Herroom since about 2010 and I have no plans on going to any one else. I even bought my wedding necessities from this site! I bought 3 or 4 corset type braziers, picked the best one and immediately sent the others back. Full refund! As long as you follow their rules, they have no reason not to honor your reasonable requests. Herroom, you have a life-long customer here! And when my daughter is old enough to start buying these things on her own, you will be my first recommendation! Major Kudos!

I have never experienced such horrible customer service. If I could give this zero stars, I would.

I placed an order on Jan 24, with the knowledge that several items were backordered until the 1st week of February. The order confirmation stated my "entire order will be shipped as soon as the backordered items are available. Your credit card will not be charged until the day your order ships. On the day your order ships we'll send you an email with your tracking number."

I was not in a rush so I didn't mind waiting. I received several emails over the months stating that some items were still backordered. Still I waited and continued to check my order status on their website which always indicated "not shipped".

Keep in mind, the order confirmation stated that the ENTIRE order would be shipped as soon as the backordered items are available... Well, on April 24, I received yet another email that an items was still backordered. After 4 months of waiting, I purchased the items elsewhere and immediately emailed HerRoom to cancel the order. I received a response back that my order shipped on 4/21, three days prior to receiving the backordered email! Since I never received an email notification of the shipping (which the order confirmation stated I would), I thought there would be no issue. However, now that the order was shipped, I was charged! After several back and forth emails, I called. The person on the phone said that I am responsible for shipping charges back to them in order to receive a refund. She also said the shipment went out when I made the order, which is a complete lie since I kept on receiving emails that the order was backordered. Additionally, I know the USPS is sometimes slow, but 4 months?

If the company never emailed me that the shipment went out, and days later sent me an email the order was still backordered, how am I responsible for shipping charges back to them? Their communication is completely misleading. I cannot understand how a company can justify service like this.

A few weeks ago I wa in the countdown frenzy of my daughters wedding. I needed a specific courset for my final dress fitting and the one I ordered from Her Room was too small. So I immediately reordered and paid for another one, to expedite delivery. Well I must have done something incorrect and the new order was processed at a new order so shipping was slower. I was so upset that I
Gave a poor review. Well I'd like to retract that. When I finally got my corset IT WAS PERFECT AND I LOVE IT. So I'm sorry for my momzilla behavior! They have a great selection just give yourself enough time to receive your order!
Jeanine Arango

I ordered a bathing suit and it doesn't state anywhere about ordering in UK sizes except unless you go into the chart and on the very bottom it says order in UK. IF YOU KNOW YOUR SIZE WHY WOULD YOU LOOK IN HERE? They said they couldn't do anything about it and The customer service rep, Melanie put me on hold for a long time and came back and said she couldn't do anything about it and that it was my fault for not looking at the size chart! Unbelievable!

I ordered 3 swimsuits in an 8,10 and 12 through Sears.com and Herroom was the third party merchant. I tried on the 10 and 12 and they were too tight. Sent all three back for return and they only credited me for the 8 in the sealed package. The others were perfect - tags, liners, etc! Darla in customer service very rude! Sears does not stand behind the customer either. They are trying to act like an Amazon but don't know how to treat a customer! This is the only MERCHANT I have ever experienced horrible customer service!

Ordered 3 pairs of panties. All arrived, finally. I washed them (doesn't everyone wash underwear before wearing them?) and the one white pair came apart and frayed at the waistband. When I called Her Room, I was told that since I washed them - they are non-returnable. They will only return unwashed items with tags on them. Well, there are no tags on these and I washed them as most people would do before wearing them. Are you telling me you don't stand behind the products you sell? Well, this woman tells me, you couldn't return them anywhere else. Uh... yes, I actually could and have. Defects are defects and YOU can return them to the manufacturer. I was told to "prove it" by sending in pictures. Doubt I'll ever hear from them but I will never ever never order from this place again and recommend you don't either. And shipping charges are ridiculous in this day and age when everything ships, both ways, for FREE!

Wish I had seen this site before ordering from them. Just the worst, couched in terms of "being there" for women. Sent me wrong items by mistake -theirs-and would not swallow the 6.50 return charge. Now have sent me back a "worn" item. Still has tags on it and I never tried it on! You can get these items elsewhere with much better customer service. And if you need mastectomy wear, especially, you don't need the added hassle of an already complicated purchase. Stay away!

I cancelled an order with this company, the same day as receiving the email that my order was delayed. The email was received at between 10 and 11 in the morning, on the 5th of April. The email clearly states, the order will be shipped on the 18th. I responded with request to cancel. I received a response in less then twenty-four hours, stating the order was cancelled. The very next day I receive an email that half the order was sent. I respond, stating I cancelled the order and I won't pay for it. They send it anyway and when I contact them, telling them to take it back, they refuse and say I have to pay to ship back their mistake. I'm filing to dispute the charges with my credit company. I will NEVER do business with this company again and definitely recommend no one else does either. What they did is illegal and they don't care.

HerRoom carries some great brands but they are not reliable about getting what is posted on the site to you. Most most recent, and last attempt, to order resulted in getting an email that said both "expected arrival week of 5/1/2017" and the bra "has been discontinued. Your order has therefore been canceled". I can't reach customer service by phone because I'm at work when they take calls. I bought matching panties(received) that I would not have gotten if I knew I wouldn't get the bra. Also Her Room tried to on this on the manufacturer-'did not let us know the status of this item until now", yet previously I got emails from HerRoom saying it was expected any day now. The same bra is available elsewhere, but I still want a clear answer from HerRoom.

I've bought from HerRoom 3-4 times now in the past couple of months. I'm a size 34G and can't find bras or swimwear in this size in stores to save my life, so I turned to online. Since purchasing from HerRoom, I have had great luck with swimwear. Bras are a little more difficult due to material, etc. and I've had to return several, along with some swimwear that I decided against. I have not ONCE had any issues with returns. Make sure you try your bottoms on with your underwear as they "test" their returns to ensure they have not been worn (without panties), and keep all tags on. All of my credits have been returned to my credit card in a timely manner, so I am very surprised to see all of the negative reviews. At this point, I will purchase from them again as I've had great communications (email, chat and phone) with them and no problems with returns.

Since I had recently been fitted, I ordered two bras from this company after seeing that they carried a bra that I had owned once before and liked. I got them in the mail and immediately hand washed them in cold water and hung them to dry. The white one was fine but when I put on the black one I noticed the side support wire was broken and not holding. I live chatted with their customer service online and was treated very rudely and even patronized. I spent $45 on just one bra and when I asked about exchanging it for one not broken they more or less told me the bra breaking was my fault and refused to refund or exchange it. The live chat girl Emily even went as far as to tell me that it happened because I put it in the washing machine (after I had clearly said I had hand washed it) and ordered the wrong band size and that's why it broke. They refused to admit selling a defective bra and basically put the blame on me as the customer. She even told me it didn't leave the warehouse like that as if she'd packed the box herself. I asked to speak to a supervisor or manager and was refused repeatedly. The most they were willing to give me was the name of the manufacturer but claimed that they didn't have the number so I could call them. How does a company not have the number to their vendor?. Long story short is they don't stand behind their product and disrespect their customers and sell crappy defective merchandise. Oh and they treated me like this KNOWING I had an order for $145.00 that was on backorder! I cancelled that order real fast. I refuse to let this place have anymore of my hard earned money. I have a broken bra I can't wear and they have my money. I will NEVER order from this company again and I highly suggest everyone else steer clear as well.

Purchased an item that wasn't the size indicated. I called to be sure I was returning it correctly. They looked up my order number and told me what to do and was very nice about it. They told me when to expect my refund. I did as instructed and the item was returned back to me with a note that it was a clearance item and wasn't eligible for return or refund. It was not sold as a sale or clearance item. I now have something I can't use and they have my money. I think this is a scam and somewhat fraudulent way of doing business. Never will I even look at their web site again. I'd suggest others steer clear of it also.

I ordered a body briefer from this company and it did not fit. I sent the Item back but didn't hear back from this company. I followed up on my refund status and I was shocked to hear that the item had scratches and stains, impossible because I didn't even slip it on to try it on. By just looking at it I knew it was too short in length. WoOw! Hungry for my money!
I will never order from them again and I do not recommend them to anyone!

I recently purchased two bathing suits from HerRoom. Unfortunately, one did not fit and the other arrived covered in white flakes and appeared to have been previously worn. Although they were both purchased under the stated company policy, "Dont love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment," both items were rejected as returns. Ironically, HerRooms stated "unwearable condition" as the reason for rejection. I reached out to the customer service department, certain that a mistake had been made. Turns out, the only mistake made was believing in the morality and honesty of the company. Be aware and look elsewhere!

After purchasing three of the same nightgowns, I tried one on and It did not fit right. I sent all three back for a refund and was sent an email stating they only received two. I called that day to have them correct my return and was assured it was in process and would be handled. Three weeks passed and I still have no credit for anything and in the mail comes a nightgown with a card that states they will not accept this return. The kicker is... ITS NOT EVEN THE NIGHTGOWN I TRIED ON!
I've contacted customer service and was given a "too damn bad" email. I still have yet to receive ANY credit. They have the merchandise and my money. DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU WANT A HEADACHE!