Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
When you look at a specific item, then back out of that item, you go back to the top of the first page and any filters you had are gone as well. It's pretty frustrating when the website is already slow to begin with.
When you look at a specific item, then back out of that item, you go back to the top of the first page and any filters you had are gone as well. It's pretty frustrating when the website is already slow to begin with.
These are the most sexiest bras ive ever seen thank you but after getting them not what they seem in pictrues panties size l my wife wears these are more like a medium not going to fit mis leading
I've shopped here before and love the choices you offer.
I've shopped here before and love the choices you offer.
I placed my order 2 months ago and my package hasn't shipped yet. This is unacceptable and poor customer service.
Never heard from them after sending 2 emails to place an order; sent a 3rd email; if i don't hear back i will never use them -- i'll find someone else
Fast, easy and no hassle and very pleased with the product.
I had been fitted for a bra and this was the Chantelle 1571 bra they found best for my figure. They don't sell this bra anywhere close to where I live so I was happy to find it online at HerRoom. Their website is quick and easy to use and delivery has always been very prompt.
Overall Great selection, different brands and good pricing!
Overall Great selection, different brands and good pricing!
This is my second sports bra of this type. The first one is very comfortable and supportive.
Great for even a everyday bra wear.
This is my second sports bra of this type. The first one is very comfortable and supportive.
Great for even a everyday bra wear.
Happy to find the brand and size bras that I wanted. Disappointed not to find panties that were the right size and price.
Happy to find the brand and size bras that I wanted. Disappointed not to find panties that were the right size and price.
Your nicely detailed descriptions were very helpful. Thank you.
I'm a voluptuous, 50-something. I've been a HerRoom customer for over 10 years. My weight fluctuates, therefore, so do my band and cup sizes.
All too often, I can't find the larger size I need when my weight is "up", or, I can only find it in white, gray, neutral or black, as if I'm undeserving of hot pink, precious peach, or any other vibrant color.
I wish HerRoom would purchase: (1) Walcoal in a J-cup; (2) more Seamless, Bandless, or T-Shirt bras, with 3 and 4 hook options, in vibrant colors; (3) matching plus-size panties in the same color as the bra. (When I find a bra, I often can't find the same color in the matching panty)
The shopping is fine, the selection is still "wanting" for "voluptuous" women.
I'm a voluptuous, 50-something. I've been a HerRoom customer for over 10 years. My weight fluctuates, therefore, so do my band and cup sizes.
All too often, I can't find the larger size I need when my weight is "up", or, I can only find it in white, gray, or black, as if I'm undeserving of hot pink, precious peach, or any other vibrant color.
I wish HerRoom would purchase: (1) Walcoal in a J-cup; (2) more Seamless, Bandless, or T-Shirt bras, with 3 and 4 hook options, in vibrant colors; (3) matching plus-size panties in the same color as the bra. (When I find a bra, I often can't find the same color in the matching panty)
The shopping is fine, the selection is still "wanting" for "voluptuous" women.
Always pleased with purchase, service, and packaging.
I enjoy ordering in my lounge wear it beats the hustle & bustle of NYC & the Bronx, good color selection, quality, and easy to access!
New review the feel of the material and fit was awesome, in fact just ordered two more and told my sisters about them!
I enjoy ordering in my lounge wear it beats the hustle & bustle of NYC & the Bronx, good color selection, quality, and easy to access!
New review the feel of the material and fit was awesome, in fact just ordered two more and told my sisters about them!
I enjoy ordering in my lounge wear it beats the hustle & bustle of NYC & the Bronx, good color selection, quality, and easy to access!
Olga Secret Hugs are so hard to find... and to be on sale... yes!
Olga Secret Hugs are so hard to find... and to be on sale... yes!
This is my first order with Her Room. It has been a good experience. Glad they have what I was looking for.
This is my first order with Her Room. It has been a good experience. Glad they have what I was looking for.
Order placed easily with no problems! Easy and fast and the gowns were just as described and true to fit.
Thank you for the 25% off today. I love your web site.
I have searched several companies for front hooks. Hoping your company is one that I will stick with in the future.
I have searched several companies for front hooks. Hoping your company is one that I will stick with in the future.
Easy to shop online and always receiving what I expect. Free shipping is also a nice bonus and sometime big discounts!
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
Hello - We have no record of any correspondence from you at this email address. However, we are happy to help. Please call 800-558-6779 or email us.
Kind Regards,
Wilma
Customer Service Manager