From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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The items pictured were beautiful, I enjoyed browsing. IF items fit I am sure they will be enjoyed.
The items pictured were beautiful, I enjoyed browsing. IF items fit I am sure they will be enjoyed.
Easy to find the perfect bra for my imperfect breasts!
They promised to send a $25 code if you spend $150, just kept giving me excuses and never sent it. They ran this promo to make money and then never sent the code. Pathetic company
Very easy checkout and very good prices, happy with my purchase
I have been looking for a reliable source for thigh high tights. I have yet to receive my order but am looking forward to see the quality and texture of the hose I bought along with the couple garter belts. I frequently wear garters and hose and find them hard to source. I'm excited to see what these will be like.
I have been looking for a reliable source for thigh high tights. I have yet to receive my order but am looking forward to see the quality and texture of the hose I bought along with the couple garter belts. I frequently wear garters and hose and find them hard to source. I'm excited to see what these will be like.
Easy website to navigate, great selection, and nice prices.
Easy website to navigate, great selection, and nice prices.
Fairly easy once I decided what I wanted. Description of items very detailed; many choices available. Much better selection of colors, styles, etc. for bras and panties than I have found from other companies. Lots of sale items. Reasonable shipping cost.
Panties arrived in reasonable time and colors were exactly as shown.
Still waiting for bras, which are on backorder, but the company informed me right away that it will take longer.
I ordered $100 worth of things from them. Package ended up being delivered to the wrong address across town. Mail people confirmed this, so all herroom had to do was file a claim because they had the shipping label information. They refused to do it because since it showed delivered they didn't care because they weren't liable. With the exception of once any time I called customer service they hung up on me as soon as I told them my problem was that my package wasn't received. What kind of company does this?
Hello Amanda - We are sorry for your experience. Tracking showed your package was delivered to the address you provided. Once proof of delivery is stated, we are unable to make a claim. During your many phone calls with us, we gave you all information we had on your package. We are glad your package was found.
Kind Regards,
Wilma
Customer Service Manager
No problems, site easy to navigate, quick response
Easy shopping experience. Products available and easy to access. Website is easy to navigate.
Shipping was very easy. I wish the items i wanted were not back ordered
Shipping was very easy. I wish the items i wanted were not back ordered
Was pricey especially when i bought 5 of them... there should of been a discount
First time customer, excited to wear. But didn't fit as well as described.
Easy to navigate, add, change, save, and delete items. Wide variety.
Easy to navigate, add, change, save, and delete items. Wide variety.
Every time I order from herroom the items wind up delayed, late, sometimes missing for days between DHL and USPS. This time around, not only was the half of my order that actually came late (due to completely disappearing for 3 days, both DHL and USPS said the other had it). A single backordered item which has been further delayed is holding up the rest of my order, so I want to cancel as by the time out arrives it will no longer be needed. I have spent a week trying desperately to get help from HerRoom, to no avail. There is almost no customer support, and the little bit there is doesn't seem to be actually following up after they tell you you're an idiot.
It was easy to find your site and the brand of lingerie that I wanted. No problems in placing order were experienced.
It was easy to find your site and the brand of lingerie that I wanted. No problems in placing order were experienced.
Some bargains and some items a bit over priced. I will reserve full comments on purchases after I receive my order. Checkout was easy.
Some bargains and some items a bit over priced. I will reserve full comments on purchases after I receive my order. Checkout was easy.
Found exactly what I was searching for in sexy but covering night wear, that supports a mature figure! I am very pleased with the fit, appearance, and quality!
Found exactly what I was searching for in sexy but covering night wear, that supports a mature figure!
Order from HerRoom time & time again -- always a pleasure to shop with this company
Order from HerRoom time & time again -- always a pleasure to shop with this company
I love Her Room and have been getting my Bra's here for years. Customer service is outstanding. Easy return's and prompt delivery.
I love Her Room and have been getting my Bra's here for years. Customer service is outstanding. Easy return's and prompt delivery.
The shopping experience was quick and easy. I love my tops! They fit great!
So far the shopping experience has been quick and easy. Can't wait to get my swimsuit tops and try them on!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caryn - To qualify for the $25 gift card, you needed to have bought and kept $150 worth of merchandise. After placing your order, you immediately canceled an item that brought your total below the qualification threshold. This is why you did not receive your gift card. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager