HerRoomReviews 3,671

****** There Customer service sucks ******
I ordered a few things on May 15 during the COVID-19 I never received them I emailed the company about 20 times finally got a hold of somebody she said they will e mail me There decision they did what a joke take email saying that it showed that it sent and they're not going to refund my money. They are not answering the phone so you can only email the company or chat and chat as a joke and the email they never get back with you!

The pages kept going back to something totally different than what I was looking at when I hit the back button. Otherwise great selection

Herroom has always carried such a wonderful selection of bras to fit my ever-changing figure. Although I can't stop the the years from changing my figure, I can always count on Herroom to have styles and sizes to fit me.

I was able to tailor my search quickly and not waste time.

Large size range available, easy ordering process, and great prices!

Easy

Found what I wanted immediately checkout was easy and quick

The ordering process is very easy. The bra is very nicely made. It just doesn't fit well and as far as I know, it is not returnable.

Has items in stock and on sale that other vendors dont

Originally order bra and socks on 3-7-20. On 5-12-20 I finally called after not receiving bra that I ordered as the whole order was being held up by a pair of backordered socks. It wasn't until I called asked them to split the order and stop delaying the shipment of an "instock" bra, that HR finally sent the bra. A brand I always where but this one didn't fit. I asked that they pay for the return shipping on the bra as a gesture of good customer service since I was the one that had to initiate getting the instock portion of the order sent out after 10 weeks of delay. No deal - they refused to offer to pay for the return shipping. I could have bought this bra at several other online places and received better service. Buyer Beware - place an order with multiple items - if anything is "out of stock" the whole order will be held up for shipment. In my case 10 weeks and counting - and that's only because I had to finally take action and have them split the order. Definitely be wary of this company and backorders.

I ordered merchandise from this company in April. After attempting to contact the company(by phone and email) for OVER a month and a half, I received an email offering me a refund (minus $10)! I think NOT! This so unprofessional! I understand that we are in the middle of a pandemic but that should be even more of a reason to elevate your customer service. When I requested a phone number or email for the cooperate office, my request was ignored. Overall, I will never order from this company again and beware if you decide to order.

Thought I was getting a first time order discount? I didn't see any such discount so a little disappointed in that! I have not tried on all of the order as yet, but the one I have is Perfect! I love the color too! It's hard to find pretty bras in my size. I also need a couple of summer 't-shirt' type bras so a recommendation would be great.

I was happy to find cotton slips in full size and half slips, as well as bras with the cup size H without such wide straps.

Made my first time purchase with your company. As I was at the end I entered my payment information when I recieved a message stating that " to much time passed and I have to start the order all over again.
So I did and the next day I was billed for both orders. How did the first order go through if "to much time had passed" ?
I've contacted you by email 2 or 3 times as well as text and no one has responded to them.
So, again you charged me for both orders.
This whole situation sounds pretty seedy.
Unfortunately, I have to get my bank involved.

I am always in search of quality nightgowns and was pleasantly surprised at the selections at Her Room.

I had ordered from Her Room before. Had a wonderful experience. I had tried ordering from a site called ThirdLove and their bras, the band is not wide enough for my side and back fat. Hoping these bras will be good!

This is my first time on this site. Appears to be some excellent items to select from in the future.

First time shopping on line. New experience hope it is successful. Yes although there is a item on back order.

I placed on order on 4/29. I ordered two items. One was back ordered and stated it would ship the week of 5/13. The other item was in stock and it was stated that it would ship immediately. I contacted customer service three times over a couple weeks as by 5/13 I still haven't received any part of my order.

Customer service never responded to any of my emails. I got an email on 5/15 stating that my order had shipped. As of 5/21 the tracking label shows the item has yet to even be dropped off with USPS. Almost a month later, no items and no one will respond to my emails.

Ordering was easy and there were a lot of brand-name products to choose from. Delivery was as quick as can be expected during this pandemic so I can't complain about that. I would say I will be ordering from Her Room again.
Thank you.