HerRoomReviews 3,672

I had a technical issue with the website during the evening of cyber Monday, which prevented me from placing my order, and the company's response to my email was that my security settings must have been the problem. I called the company today because I did not have a problem with security settings when I placed a previous online order with HerRoom. I told the company rep on the telephone that I had printed out my entire shopping cart before it got emptied by their technical glitch, and I wanted the same items at the same prices. The rep hemmed and hawed about that. We started going through the items that I had tried to purchase and less than 24 hours later, they were already out of 2 items. Never once did the telephone rep apologize for my inconvenience; she just kept saying, "Our website changes day to day." Even though I told her I would be glad to email her my printout of the items and the Cyber Monday prices, she would not commit to selling me the remaining items at those prices. I buy a LOT of lingerie from different places, and this customer service was by far the worst I have encountered. I decided not to place the order after all and I will NEVER purchase from this site again. Given my purchase history in general with lingerie, the company lost thousands in business today in a phone call with a single poorly trained customer service representative

Only problem was that when I tried to use the discount code, my items were not allowed.

I was a little nervous when I received the follow up email about getting my delivery when I hadn't received it. But the tracking proved helpful and I received my order today. I love the sports bras I picked and the fitting guide was so helpful, I'll never pay higher prices at the local fitted bra places again! I will definitely buy from HerRooom again!

I love the way Her Room always has the information from previous orders so that I can find what I want.

My purchase got sent back and they are not reimbursing me, nor re-sending my order. Also, they delete negative reviews.

** I should mention that the order was a gift that my husband chose to be delivered at the local ups store. He forgot to pick it up and the package got sent back to Her Room. The package was never opened, the product was SEALED. We called, emailed the company to get my order OR get reimbursed. They refused to honor any of these two requests.

Worst customer service ever! This company runs on unethical methods. It should be closed down!

I tried to purchase more? But the plus sign did not let me add more?

One of the few places I can find a bra big enough for my daughter.

For a male TG/Gender Fluid person, I enjoy the many blogs and reviews of others who don't fit in the traditional gender roles. Thank you for making me feel included!

I have looked for these bras for a long time and once I found your site it was very easy, thanks.

Better than last shopping experience. Last item was defective. Unable to return or receive a credit. Underwire was broken. Unreasonable return policy just because of coronavirus. How are are you too shop online without some sort of guarantee of a fine product?

Have been a customer for several years and have never been disappointed.

Easy ordering and checkout. Wish the items were a bit less expensive, but I like this brand and style number so it's ok.

Pleased with thorough descriptions/details of merchandise and easy ordering process

I'm so glad there is a place to shop for big girls. I do wish they had more T shirt options

I wanted a certain color & style in an unusual size & it was available. On sale even. Thanks. Later... it arrived early even & fits perfectly. I will keep shopping here!

I've been purchasing bras from Her Room for about 8years. As a breast cancer survivor who chose not to have reconstructive surgery and I'm always searching for bras that have pockets and these Elita is my favorite.

Easy website
Easy checkout
Found my item
Will purchase more after I get my item to insure that I love it!