From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I'm at the age where comfort is king and this is the place I find comfortable cotton items that may be discontinued or hard to find.
I'm at the age where comfort is king and this is the place I find comfortable cotton items that may be discontinued or hard to find.
Didn't work. Said I had used previously... did not.
The only thing you can't do is try it on, but the return policy seems very fair, especially for a swimsuit.
The only thing you can't do is try it on, but the return policy seems very fair, especially for a swimsuit.
Easy to understand and use website and if my item is everything I hope it will be that's a plus plus. The product I received is high quality and fits great.
Easy to understand and use website and if my item is everything I hope it will be that's a plus plus
Have always had quick and friendly service, large selection of merchandise, and free shipping both ways. Love HerRoom!
Have always had quick and friendly service, large selection of merchandise, and free shipping both ways. Love HerRoom!
Excellent prices and selection! Lightning fast shipping too! Will absolutely purchase from here again!
Great prices and easy to maneuver website. Reasonable shipping charges too!
Have a return. Got one response, and the email said they would send a way to return. Have not heard back yet.
Hello - In your email response was a link. Please click on it and it takes you to the page where you may begin to initiate your return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My wife is very happy with your product. Wish there were more variety in colors, but what is available, is great!
Website is easy to use. The chat option is so helpful and I am very happy with all the items I have ordered.
Website is easy to use. The chat option is so helpful and I am very happy with all the items I have ordered.
I bought this bra at Vanity Fair in the past but they are not carrying Best Form any more. Found your site online.
I bought this bra at Vanity Fair in the past but they are not carrying Best Form any more. Found your site online.
It's easy to navigate, the reviews are very useful, as is the Herroom advice. I really like how I can review my previous orders going back years to make it easier the next times I shop to remember what worked and what didn't. The selection is fantastic, as is the service. I appreciate that my products are delivered in a box. Other retailers send soft goods like clothing in plastic. Everything gets beat up during delivery and the box provides more protection, and is better for returns.
The selection, service, and information is the best.
This is the second bra purchase that I made this year that doesn't even come close to fitting. I've used the universal sizing chart before and it worked a few years back. This year when I put my size in the calculator said that my sizes were out of range. So I had to try to get as close as I possibly could. I couldn't fit at all I'm these bras. That only just covered half of my breast. The rest of me was popping out of all sides. I don't know what's going on, but I'm sending these bras back. I'm going to try to order new bras one more time. If it doesn't work. I'm going to give up using this site. I'm sorry but I don't have the time or money to waste trying to order bras through HerRoom.
Hello L - Looking at your order history, you are selecting bras in huge swing sizes - up to 6 cup sizes different. You are also coming down several band sizes. This is not the way to find your new bra size. You also have the challenge of being in the fuller cup size range that does not give an accurate cup size from measuring. I would encourage you to contact us, tell us what is wrong with the fit of your best fitting bra, and we can help you zoom in on a better bra size. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Is always a pleasure to shop at your company. I'm a frecuent customer and will keep on buying more merchandise in the future. Thank you!
Is always a pleasure to shop at your company. I'm a frecuent customer and will keep on buying more merchandise in the future. Thank you!
Super Customer Service in helping me choose a style tight for me. Luv my Bali!@
Love buying from here they have the best bras and excellent service
Love buying from here they have the best bras and excellent service
It was very simple and styles were great, have shopped online before great site sizes r great also
It was very simple and styles were great, have shopped online before great site sizes r great also
Her Room is my go to for my favorite brands. Their selection is better than I can find anywhere else.
Her Room is my go to for my favorite brands. Their selection is better than I can find anywhere else.
Almost every time you have a sale on your beautiful products, they are not in my size, so I usually just delete your emails, bc I'm tired of being disappointed.
Almost every time you have a sale on your beautiful products, they are not in my size, so I usually just delete your emails, bc I'm tired of being disappointed.
Hopefully my daughter will enjoy these wireless bras
Tried to order three times. Order was lost- cart said zero items... this is the fourth time.
Typed in item in Google and up popped Her Room.
Push 3 items and paid with Pay Pal.
Total 5 minutes.
Typed in item in Google and up popped Her Room.
Push 3 items and paid with Pay Pal.
Total 5 minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alana - We have not received an email from you according to our system. How may we help you?
Kind Regards,
Wilma
Customer Service Manager