business logo of HerRoom

HerRoomReviews 3,672

3.3

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
How would you rate HerRoom?
grey star
grey star
grey star
grey star
grey star

HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,381 reviews
Virginia
1 review
0 helpful votes
Follow Dave F.
Unfollow Dave F.
Send Message
Share Review
Report Review

"Top brand selections!
October 9, 2020
Updated review

Relaxed, no pressure shopping experience. Would definitely recommend.

Date of experience: October 9, 2020

"Cream of the Crop" selections
October 2, 2020
Previous review

Great experience!

Date of experience: October 2, 2020
Illinois
1 review
0 helpful votes
Follow Margaret Y.
Unfollow Margaret Y.
Send Message
Share Review
Report Review

Found Items I Couldn't Find Anywhere Else
October 8, 2020
Updated review

I have really specific tastes in clothing and underwear, so finding exactly what I want is difficult. This was the one site where I could find pieces with all the elements I wanted. Delivery was incredibly quick, and the packaging was in good condition. Will definitely come here first next time I search!

Date of experience: October 8, 2020

Found Items I Couldn't Find Anywhere Else
October 1, 2020
Previous review

I have really specific tastes in clothing and underwear, so finding exactly what I want is difficult. This was the one site where I could find pieces with all the elements I wanted. Will definitely come here first next time I search!

Date of experience: October 1, 2020
Missouri
1 review
0 helpful votes
Follow Brenda S.
Unfollow Brenda S.
Send Message
Share Review
Report Review

Great prices, Great Customer Service
October 7, 2020
Updated review

I've used this business for bras and panties, and they are FANTASTIC people to work with!
Products are DESCRIBED better than any other site/business.
F-A-S-T Delivery, Awesome pricing, and folks that make sure your question resolved!
I WILL be a long-time customer!

Jennifer L.
Columbia, MO

Date of experience: October 7, 2020

Fast Service, Great Description of product/BRAS.
April 17, 2020
Previous review

(If I want to know Exactly about the BEFORE I order the item, I Know I can use your site for accurate ihformation!)

Date of experience: April 17, 2020
Nebraska
1 review
0 helpful votes
Follow Amanda W.
Unfollow Amanda W.
Send Message
Share Review
Report Review

My favorite style at a great price!
October 7, 2020
Updated review

The store I always purchased these bras went out of business, so thanks for making them available i thought I was going to have to change styles. These are my favorite bras (and at a great price). I still miss Younkers, though

Date of experience: October 7, 2020

My favorite style at a great price!
September 28, 2020
Previous review

The store I always purchased these bras went out of business, so thanks for making them available

Date of experience: September 28, 2020
North Carolina
1 review
0 helpful votes
Follow Deborah C.
Unfollow Deborah C.
Send Message
Share Review
Report Review

FULL SLIPS
October 6, 2020
Updated review

Slips are very nice and I can't wait to wear them. I really like the various products by wonderful companies. Sales are great too.

Date of experience: October 6, 2020

Great Products
September 29, 2020
Previous review

I really like the various products by wonderful companies. Sales are great too.

Date of experience: September 29, 2020
Florida
1 review
0 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

Have gotten my bars here for several years and great luck. No complaints from me!

Date of experience: October 4, 2020

Always can get my large sized long line bars here and the quality is good.
September 27, 2020
Previous review

Have gotten my bars here for several years and great luck. No complaints from me!

Date of experience: September 27, 2020
Minnesota
1 review
0 helpful votes
Follow Jennifer N.
Unfollow Jennifer N.
Send Message
Share Review
Report Review

Easy to pick out
October 2, 2020
Updated review

Easy to get the item. It arrived today and it did not fit. It had a cup that would fit a B and I ordered an A. I will return it and try an AA and see if that works.

Date of experience: October 2, 2020

Easy to pick out items
September 21, 2020
Previous review

Easy to get the item. Just hope it fits...

Date of experience: September 21, 2020
Pennsylvania
1 review
0 helpful votes
Follow Melissa W.
Unfollow Melissa W.
Send Message
Share Review
Report Review

First purchase
October 29, 2020
Updated review

There were plenty of sale options. I purchased two bras, and neither of them fit. I'm having a tough time with the right fit, but the brand, ELomi, was really well made, well priced, and attractive.

Date of experience: September 29, 2020

Nice sales
September 22, 2020
Previous review

I had plenty of sale options. I wish I could have applied my discount, however. I signed up for special promotions to come via email.

Date of experience: September 22, 2020
New York
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Send Message
Share Review
Report Review

Great availability
September 28, 2020
Updated review

Nice selection and has exactly what I needed. I was looking for the maternity pantyhose in a reasonable delivery time and I got it at HerRoom.

Date of experience: September 28, 2020

Easy to navigate
September 21, 2020
Previous review

Nice selection and informative

Date of experience: September 21, 2020
Virginia
1 review
0 helpful votes
Follow Rick T.
Unfollow Rick T.
Send Message
Share Review
Report Review

Great information available about products!
September 28, 2020
Updated review

Your site is very easy to negotiate and I truly appreciated the amount of specific information about the products I was looking for.

Date of experience: September 28, 2020

Great information available about products!
September 21, 2020
Previous review

Your site is very easy to negotiate and I truly appreciated the amount of specific information about the products I was looking for.

Date of experience: September 21, 2020
Virginia
2 reviews
0 helpful votes
Follow Krisztina Z.
Unfollow Krisztina Z.
Send Message
Share Review
Report Review

Very confident
September 25, 2020
Updated review

The order process was very easy and clear. The description for the product what I ordered was correct and truthful. I am very satisfied.

Date of experience: September 25, 2020

Good
September 16, 2020
Previous review

Fast, good comprehensible, clear

Date of experience: September 16, 2020
District of Columbia
2 reviews
0 helpful votes
Follow Carolyn Z.
Unfollow Carolyn Z.
Send Message
Share Review
Report Review

HerRoom is not MyRoom
September 25, 2020
Updated review

I love the color selections. Just because you wear a larger size doesn't mean you don't want beautiful colors too. If you find a beautiful color in the store you don't want to pay the price.

Date of experience: September 25, 2020

Typed earlier

Date of experience: September 17, 2020
Texas
2 reviews
0 helpful votes
Follow amber G.
Unfollow amber G.
Send Message
Share Review
Report Review

First time ordering
September 21, 2020
Updated review

First time ordering it the website was great. Looking forward to getting my bras. A great fit and that is why I am ordering 2!

Date of experience: September 21, 2020

First time ordering
September 14, 2020
Previous review

First time ordering it the website was great. Looking forward to getting my bras. A great fit and that is why I am ordering 2!

Date of experience: September 14, 2020
Florida
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

Quick, easy, the best.
September 19, 2020
Updated review

An effortless order. I got what I wanted with ease, reasonable shipping charge, and a discount, to boot. Can't beat that!

Date of experience: September 19, 2020

Quick, easy, the best.
September 6, 2020
Previous review

An effortless order. I got what I wanted with ease, reasonable shipping charge, and a discount, to boot. Can't beat that!

Date of experience: September 6, 2020
Ohio
1 review
0 helpful votes
Follow Nicole X.
Unfollow Nicole X.
Send Message
Share Review
Report Review

Thoughts
September 14, 2020
Updated review

Order arrived in reasonable time. Product in good condition
Pleased and would order again.

Date of experience: September 14, 2020

Thoughts
September 7, 2020
Previous review

So far, so good. This is my first order. Let's see what delivery time and customer service turns out to be if needed.

Date of experience: September 7, 2020
Georgia
1 review
0 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Send Message
Share Review
Report Review

Excellent Quality Items & Sizing
September 13, 2020
Updated review

My shopping experience was user-friendly, the selections and pricing was reasonable, and i appreciate the quality/colors of my selected items (Vanity fair). Thanks Her Room!

Date of experience: September 13, 2020

Excellent Quality Items & Sizing
September 6, 2020
Previous review

My shopping experience was user-friendly, the selections and pricing was reasonable, and i appreciate the quality/colors of my selected items (Vanity fair). Thanks Her Room!

Date of experience: September 6, 2020
Michigan
1 review
0 helpful votes
Follow Deborah Y.
Unfollow Deborah Y.
Send Message
Share Review
Report Review

Size problems
September 12, 2020
Updated review

Customer Service help was nice. I'm making a few exchanges and returns. Crossing fingers that with sizing help from your team, the bras I ordered will fit well when they come in.

Date of experience: September 12, 2020

Size problems
October 4, 2020
Previous review

Customer Service help was nice. I'm making a few exchanges and returns. Crossing fingers that with sizing help from your team, the bras I ordered will fit well when they come in.

Date of experience: September 4, 2020
North Carolina
1 review
0 helpful votes
Follow Brenda E.
Unfollow Brenda E.
Send Message
Share Review
Report Review

Selection and order went very smoothly
September 12, 2020
Updated review

Found what I wanted easily, the order went smoothly and I received it with no problem.

Date of experience: September 12, 2020

Selection and order went very smoothly
September 5, 2020
Previous review

I was able to find what was required very easily as was the order placement.

Date of experience: September 5, 2020
New Mexico
1 review
0 helpful votes
Follow Michelle U.
Unfollow Michelle U.
Send Message
Share Review
Report Review

10% Off
September 10, 2020
Updated review

I'm not sure why my redemption code did not work on the bra not all sale.

Date of experience: September 10, 2020

Easy
September 3, 2020
Previous review

Ordering easy, sale prices great.

Date of experience: September 3, 2020
New York
1 review
0 helpful votes
Follow Pamela R.
Unfollow Pamela R.
Send Message
Share Review
Report Review

I am still not happy with the answer which you gave me on the matter about returning the items: bras, that you advertised as returnable. I had difficulty finding the link to return the items that did not fit so I asked for customer service and then I was answered that the 30 day return policy had expired. I asked for help WITHIN THE FIRST 30 days. Then I get an answer too late, saying that the problem was THE RETURN PERIOD HAD EXPIRED. I've told your CUSTOMER SERVICE ABOUT THAT AND THEY HAVE JUST SAID AGAIN THAT I AM JUST GIVING YOU A VERY CLEAR MESSAGE you a very clear MESSAG. PLEASE allow me to mail you the items that I have purchased from you. In fact BRAS ARE ADVERTISED AS RETURNABLE AND I ASKED THE QUESTION WITHIN THE 30 days that you ARE SUPPOSED TO HAVE IN ORDER TO RETURN THEM. KANCHAN MAHON, MD

Date of experience: September 9, 2020

I am still not confident nor happy with the speed of the answer which I sent you and the matters are time sensitive (or so I've been given to believe).

I hope that you can resolve this issue and I will be able to send you the items that did not fit. I have nothing else to say except when I first tried

Date of experience: September 8, 2020