From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I can see how it might look on me and under clothing
Send me flyers on lounge clothes and lingerie, love shopping with you.
Send me flyers on lounge clothes and lingerie, love shopping with you.
Good sport bras are hard to find and I am looking forward to trying these.
Good sport bras are hard to find and I am looking forward to trying these.
I was disappointed that the supposed 10% savings for signing up for text messages didn't apply to the items I had ordered. Seems like bait and switch.
I was disappointed that the supposed 10% savings for signing up for text messages didn't apply to the items I had ordered. Seems like bait and switch.
I was happy to find these items but when it was shipped the sizes don't match up, what I received was so off... 3 sizes different
Was happy to find these onlinesame price as store, wished I could have had a promo code
I bought two bras from HerRoom.com, both marked the same size. One, the cup fit fine. The other I wanted to exchange for the same bra with a smaller cup size, because the cup was almost a C and not a B, as marked. In cases of exchange, HerRoom policy is to pay for the return shipping. But -- because I was also returning the other bra, which rolled up right under the bust -- and then purchasing a new bra, HerRoom said they would Not pay for the shipping. Also, the advice I got was to go down a size in the band and go UP a size in the cups, which were already too big.
I waited on the phone for an extensive amount of time while they discussed whether or they would pay for the shipping. I decided, after that long wait and the frosty demand that I pay the shipping, to cancel the exchange, and cancel the new bra. I though they would help me find the right size bra and that this would be my Go-To place. The poor decision of charging me shipping for an exchange plus a return/purchase was matched by somewhat icy voice and attitude of the customer "service" people. HerRoom does not provide helpful, pleasant customer service.
Finally, I posted a dignified and accurate review of the bra on the HerRoom website and they cut off most of the review and wrote that "This bra runs true to size." That's simply not true and misleading to other shoppers.
Hello C - We have a LOT of history with you and this order. Our site is clear that the customer is responsible for shipping costs to return an item. The product review you left contained non-product related content, so was edited out. This is our policy regarding product reviews - the reviews should be topical only on the product. We understand that you have choices when it comes to shopping online. We are not a good fit for you.
Kind Regards,
Wilma
Customer Service Manager
This is my second order & you cannot beat the price & fit..
Thanks for "your" patience while I went back and forth about which colors to get. Also, thanks for suggesting that I order more to get free shipping. Great excuse to get more!
Thanks for "your" patience while I went back and forth about which colors to get. Also, thanks for suggesting that I order more to get free shipping. Great excuse to get more!
Would be helpful to know what is on backorder before you place in cart, takes too much time to shop. However you have a large selection which is good.
Would be helpful to know what is on backorder before you place in cart, takes too much time to shop. However you have a large selection which is good.
I was easily able to find what I was looking for, it was on sale for 30% off, available in my size, and had reasonable shipping.
I was easily able to find what I was looking for, it was on sale for 30% off, available in my size, and had reasonable shipping.
Returns and exchanges take forever and you pay shipping on these. In addition, they are very difficult to contact. Forget about calling, chat availability is spotty at best and they take a very long time to respond to email. Most recently I had a return that was finally processed after almost a month but they never issued the refund. When they finally did (I had to contact them), it was short by $35 even though the return shipping is only about $6. Am trying to resolve this now and I have one more return (God help me). Once that's resolved I'll never purchase from them again.
Hello - You have left this review anonymously and refused to give us an order so that we could review your history with us. We are sorry if this was your experience with us, but your claims do not ring true with our KPI metrics which we closely watch and maintain.
Kind Regards,
Wilma
Customer Service Manager
Was able to find exactly what I needed easily. Will be back!
Was able to find exactly what I needed easily. Will be back!
Found an item I never expected to find on this site!
Easy to find obscure bra brand and size... easy to order...
Love the website and service. Thank goodness for Herroom!
Very easy to find styles and sizes. Really like the 360 degree views
Have ordered before from herroom and was pleased. Needed a bra for older women 62yrs. Found it! So comfortable and soft. Cups fits breasts perfectly and love the back support. No more struggleling anymore! Do not feel like an old women anymore... Would diffently recommend. YAY! Please keep them in stock...
This was my mistake; I selected the wrong size, too bad, it's beautiful
You can find any brand bra here. The prices fit anyone's budget. There are beautifully made bras, comfort bras, sexy bras, you name it.
I bought, tried on, kept some and tried to return others. Three months and over 100 emails later, one shipment is settled. For the second of the 2 orders their robo-reply keeps telling me to 'rest assured' everything's gonna be alright! What a joke. I'm out almost $400. How can i chat when their is no 'chat' icon? No one answers your phone. Your address is a warehouse in the middle of nowhere. Your reviews are fake! I CHALLENGE you to resolve this immediately! I DARE YOU TO PRINT THIS!
Hello Valerie - With due respect, your statements are outrageous and grossly overblown. You are an International Customer who ordered through our Borderfee partner. As you should know, International orders have high scrutiny and are slow moving with Covid. You have only sent us 2 emails and have not called. We have extensive chat and are surprised you do not see it pop up on our site. All our emails are hand-written - we do not have any robo-reply system. We told you how to return your items and as of this writing, nothing has arrived in our warehouse from you. When it does, you will see an immediate refund assuming your items are in new condition. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered from them a week ago and can't get any updates about when it will be delivered. I can't get any tracking information later than August 6. They will not answer my email. I want to give them the benefit of the doubt but so far I am not impressed.
Lynelle Payne
Love being able to see how each bra will look with various necklines, and the measurement grid overlaying the bar pictures!
Love being able to see how each bra will look with various necklines, and the measurement grid overlaying the bar pictures!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca - You have 2 orders placed with us - the one from 2014 has 2 bras with DD(D2) cup sizes ordered. The 2020 order has 2 bras with J(D10) cup sizes - these new bras are 8 cup sizes larger. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager