From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I love the fact that you have sizes for bustier women.
It was easy. Now all I have to do is try them, and hope they are what I'm hoping for
It was easy. Now all I have to do is wait for them, and hope they are what I'm hoping they'll be
Drawback: I was told I would get an additional 10% off if I signed up. Then was told my order didn't qualify, so why misrepresent by telling me that?
Drawback: I was told I would get an additional 10% off if I signed up. Then was told my order didn't qualify, so why misrepresent by telling me that?
I tried to redeem a 10% off coupon for my first order from Her Room and I got an error message that coupon code expired in September and it's now January.
I tried to redeem a 10% off coupon for my first order from Her Room and I got an error message that coupon code expired in September and it's now January.
I already have a shock absorber bra and I love the fit & support!
Easy to find just the right style & size bras!
Shopping online is much easier and safer than going to a store. Fit is always a gamble but I was familiar with the Wacoal brand and felt more confident it would fit. I tried a couple of other bras before deciding to stay with what I knew. The return experience for those purchases was easy and documentation/communication was excellent. I just hope the bra I ordered this time will not be discontinued. It fits just like I had hoped. Thanks
Easier and safer than going to a store. Fit is a gamble but I am familiar with this brand.
Excellent inventory, great prices. However, too many dicsontinued styles. My size not always available..
Excellent inventory, great prices. However, too many dicsontinued styles. My size not always available..
This is one of the few places that I can find cotton sleepwear that I like (cotton short night shirts. The prices are usually out of my range but I found a night shirt on sale.
I order bras for my mother and found the one she has worn for years on your website.
I order bras for my mother and found the one she has worn for years on your website.
The straps are fully an inch too short and I already cut off the tags.
My favorite bra finally saw its last day today and I was able to find the exact one, on sale in multiple colors on your website. I ordered three more, and even got free shipping! This made my day!
My favorite bra finally saw its last day today and I was able to find the exact one, on sale in multiple colors on your website. I ordered three more, and even got free shipping! This made my day!
All was good until I clicked the link on my phone and was unable to retrieve the code for the 10% discount. I had to pay full price, instead.
All was good until I clicked the link on my phone and was unable to retrieve the code for the 10% discount. I had to pay full price, instead.
I ordered a bed jacket for my mother and it was absolutely beautiful and she loves it!
Very easy to order and you have extended sizes on bras
Good color and style choices, easy shopping. Hoping the product is as rewarding.
Good color and style choices, easy shopping. Hoping the product is as rewarding.
I returned two bras just the way I received them and I was told that one bra had a stain and they could not return my money. I returned the bra the same day that I received it. This is a scam to keep the customers money. I would never shop at your store again or recommend to anyone. Buyer beware!
Hello - Due to the products we sell, we are very clear about what is an acceptable return. Unfortunately, your item was returned to us in non-saleable condition.
Kind Regards,
Wilma
Customer Service Manager
Good selection easy to use web site good quality good value.
Very easy to navigate web site, large selection in stock, fast shipping, good quality merchandise.
I've been watching the site for 4 months and haven't seen any sales on the Natori Bliss Brief or the Hanky Panky brief. It would be nice to have a 10% off code, free shipping option under $75 or $10 off $60 - I tried to ask someone over chat about this but they wanted me to sign up for emails... I don't want to sift through that for the rest of my life.
I've been watching the site for 4 months and haven't seen any sales on the Natori Bliss Brief or the Hanky Panky brief. It would be nice to have a 10% off code, free shipping option under $75 or $10 off $60 - I tried to ask someone over chat about this but they wanted me to sign up for emails... I don't want to sift through that for the rest of my life.
Easy pick with boxes but difficult to keep shopping
Easy pick with boxes but difficult to keep shopping
I will definitely be coming back and placing another order soon!
I will definitely be coming back and placing another order soon!
Easy to use with brand and style selection options
Easy to use with brand and style selection options
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joanne - We provide a front and back image of all items. To have a padded shoulder, the straps must always be shorter. It is also advised that you try things on before cutting out tags. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager