Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
My size is mostly in stocks. That NEVER happens. Thank you!
Melissa M from Washington helped me and she was FANTASTIC! Someone give that woman a raise! Thank you so much, I am looking forward to not having to shop for intimates anywhere else! *.~
I still loved my service experience but the bras werent what i thought they would be like but thats my own fault. I'll be shipping them back.
Melissa M from Washington helped me and she was FANTASTIC! Someone give that woman a raise! Thank you so much, I am looking forward to not having to shop for intimates anywhere else! *.~
This has made ordering bras on-line possible. Bravo!
This has made ordering bras on-line possible. Bravo!
Love the prices, selection and free shipping offers.
I was happy to find my favorite bras at a good price!
The site is easy to navigate & sizes were shown clearly!
Pretty good. Could not find the old numbers so had a hard time figuring out what to order.
Pretty good. Could not find the old numbers so had a hard time figuring out what to order.
It's very easy to order from Her Room, and they have styles and sizes you can't find anywhere else.
It's very easy to order from Her Room, and they have styles and sizes you can't find anywhere else.
For me, comfort is the most important quality for a bra. I find shopping at retail stores too limited. The selection of styles at HerRoom beats all other shopping experiences - retail and online.
Easy to search, high quality photography, good prices.
Size assistance via chat was spot on and ordering on the website was a breeze.
Size assistance via chat was spot on and ordering on the website was a breeze.
Easy to place orders, quick delivery, and awesome customer service
Very pleasant doing business with you... Thank you
Very pleasant doing business with you... Thank you
I found just the nightwear I had wanted, and the fit was just right!
It was easy to find exactly the item I wanted. Ordering was also a breeze!
It was very easy to place the order. I am ordering one of the bras suggested for me by the Know Your Breasts Bra Finder.
It was very easy to place the order. I am ordering one of the bras suggested for me by the Know Your Breasts Bra Finder.
It seems to go well. I'll let you know when I receive my products.
It seems to go well. I'll let you know when I receive my products.
Found the bras I wanted I had the number available
Shopping was easy good pictures to get a true look at what the product is Easy and Convenient
Shopping was easy good pictures to get a true look at what the product is Easy and Convenient
Found bras in my size (38JJ) which is hard to do. Checkout was easy. Bras came quickly and they were exactly as I ordered. Very happy with my experience.
Found bras in my size (38JJ) which is hard to do. Checkout was easy. We will see how the delivery and customer service are after I get my order.
Love shopping here. Easy to go straight to the size bra you need. You don't have to look at every bra sold and be disappointed when it doesn't come in your size!
Love shopping here. Easy to go straight to the size bra you need. You don't have to look at every bra sold and be disappointed when it doesn't come in your size!
Im glad there is a place i can go to actually get bras that fit.
Im glad there is a place i can go to actually get bras that fit.
GREAT, always easy, fast, super products. Never been unhappy, high quality.
GREAT, always easy, fast, super products. Never been unhappy, high quality.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager