HerRoomReviews 3,672

They have good prices but on two separate occasions now I have ordered and then the items are 'delayed'. They give you a guesstimate when the item will be back in stock but that date comes and goes and nothing.
I waited well over a month for updates and all they could tell me was they didn't know when it would be available. They should not list items for sale if they don't have them and can't get them! Frustrating!
I will find somewhere else to buy!

If you know what you need and what size you wear, it's pretty easy and they often run sales. HOWEVER if you have to make a return or contact customer service, it is horrible. Be aware that "free" returns actually require a processing fee. This is stated on their website, but "Free" is very misleading. Next, in my most recent experience, my return sat at their processing facility for who knows how long until I reached out to customer service, who told me it was still with fedex. Miraculously, the return was processed within 30 minutes. I had to reach back out because there was no mention of the rest of my return. They then said they couldn't accept the return due to deodorant stains, and I could call a number to pay $10 to have it returned to me. Strange since everything was tried on at one time, but whatever. I asked if I could get that in writing with some pictures. The response: Since you contacted us before we could contact you, we probably won't be able to provide anything, and once I pay the $10, I can see the stains when the product is returned. WHAT ON EARTH?

I thought more items would be on sale. Two of my items purchased are due back in stock any day so I don't know when they will arrive.It was easy to navigate the website. I have never had to wait so long to have my items delivered; I even had to cancel one item (of two) in order to get the one that was in stock. That was very disappointing; it took months to (almost) fill my order!

Easy to find items on the web site. Customer service is excellent

My parents ordered a robe for me at Christmastime. I wanted to return it for exchange when it didn't fit. The website didn't offer a way to make that happen, and the robe arrived with no instructions for return or exchange, so I found time to call and speak to a company employee. She said she was making a note on the order so that when my robe was received, I would have store credit to replace it. I mailed the robe according to her instructions and waited for notification -- an email? A postcard? A text? -- that I had received store credit. After a month, I called again to find out what happened. I was told they automatically refunded my parents for the robe when it was received, instead of giving store credit, exactly what I asked them not to do. The representative acknowledged that the notes on my account said NOT to refund for product, but the company had done it anyway. That was it. No offer for help. No apology. No discount on future purchase. No customer service, and a waste of my time.

It's too bad because they have good, if overpriced, merchandise and selection. But the customer service experience is dreadful, the website is confusing and dated, and the whole experience left me with a terrible impression of the company. I advise people to stay away, especially if you are buying gifts!

Lot's of selection in my size. 3 of the 4 Bras fit.

I left a message explaining that the size medium that was sent did not fit the same as a previous order.
Made a few weeks prior. It was for the pajamas long butter soft nightie in blue.
Please advise

My first time ordering. Received 4 of the 5 gowns I ordered. I was pleasantly surprised with my purchase! HerRoom could be a keeper! {:>)

I reordered my favorite workout bra, having tried a few sizers in the past. I was easily able to exchange the wrong sizes until I found the best size for me (I've lost weight recently)

Always prompt and good communications throughout the process. Easy return policy.

Excellent. They offer the most choices for unusual sizes I've come across.

We will see. So far, OK. Everything arrived and I will try it on tomorrow morning, but I think they fit well.

Good experience with web site, chat assistance and delivery. One item really does not fit. Too big and I will need to return it. I like the other item a lot. Thank you.

HORRIBLE! I would give Zero stars if I could. Will NEVER order from HerRoom or HisRoom again!
1 - 1st of all, they kept sending me the wrong item, twice. It took 1 month to send the second "wrong" item.
2 - I returned all 15 items in my order and to make things simple, I included a note that indicated "I am returning ALL 15 items" and they only processed 13 of items. They can't even count to 15?
They play tooooo many games!

Never ordered from here before but so far everything has gone well. The items were ordered as a gift and haven't had any feedback yet.

Love the variety. Easy to find sizes. Happy with the site

Easy, quick, lots of choices, colors, and sizes

Love shopping at Her room. I find everything I want in the size and color I want. Product descriptions are very helpful

Enjoy how seamless shopping this website is. Good work.

Looked for return policy but couldn't find the information. Bought items anyway, hope I'm not sorry.