HerRoomReviews 3,672

The bras that I ordered where OK. It took long enough!
I'm still looking for a light weight cotton bra with NO under wire.

If I could I give 0 stars I would. I ordered a bra about 2 weeks before mother's day. Fast forward 3 weeks and I still have no package... the first 2 times I called, I got HUNG UP ON without speaking to a single person. In addition,, I also wrote an email to make sure I covered all the communication bases, still no answer. Finally, I thought I'd get the issue resolved the third time since a very nice lady picked up, however she didn't give me much information and said I had to file a claim with my post office... At this point, I just wanted my money back but Herron only does refunds on returns - which I couldn't do because I didn't get my order in the first place! Even after filing. Claims with my PO I still had no help or guidance. I wasted 70$.

Unless you like the hassle of never receiving an order, Do Not Buy from Heroom.

It took almost 3 months to get the 3 items that O ordered

Took 2 months to get half of the order, cancellation attempt was denied. Customer service was abysmal at best.

First the order was placed on May 4,2021 and shipped out on May 5,2021; this would be good, except they sent someone else's order to me. The headaches and time to just get a return label approved and then to have a return/refund approved- because they have to approve that they can give a refund for their mistake- is incredible. Then on June 15,2021 the refund was okay'd and I still have not received credit and it is June 25,2021.

Website shows a Size Chart to help find a bathing suit. I ordered comparing my measurements to their Size Chart. This was my First order with HerRoom! Bathing suit received was much too large for me. When I chatted online with Windy, she said in order to Return incorrect item, They would send a pre paid label deducting $5.95 from my credit. Or, I must return it by my own means. I explained this wasn't my error as I followed their size chart. She then unpolitely said Goodbye.

I really wanted to love this site because it carries the one brand I have been trying to find for a while. And while they can be pricey, have minimal discount codes, I wAs ok with that. But after my 3rd time purchasing from here and seeing it was available only to purchase and be sent emails stating my items were back ordered, given a date and that date changed to a later date twice, I'm over it. I'd like to be given a date of arrival or expectation and then actually receive my items as opposed to more later dates. I travel for work and can't just leave my packages out front. Plus they advertise things they don't even have in stock. I'm a medium, average size 8, and don't see why things are so difficult for them to get, especially if they show as available on the site. Lastly, you can read any of the reviews with 3 or less stars and see the Customer Svc department rep who is responding to the less than 4star reviews is defensive, condescending and flat out rude in some cases. Hence why they get bad customer service reviews. Shame, because I really did like the items I've purchased in the past. I would have just liked an actual date as opposed to "BACKORDERED" and then the date continuing to get pushed back. Who waits 2 months for medium sz bras...?

I placed an order at HisRoom.com, HerRoom's sister (or brother) site. Unfortunately, my order never made it to my doorstep. The tracking shows the item as delivered, but I never received the package. The customer service representative told me there was absolutely nothing they could do to help resolve this. They weren't able to provide me with information to file a postal claim, and informed me there was simply nothing they could do before closing the chat. Really disappointed in this experience.

I completely love this site, found it on EBay at first now I just order directly Use them without any hesitation

This company has terrible customer service! I never received my order and am yet to receive a refund. It's been over 3 weeks since I placed my order and customer service has been incredibly rude and unhelpful. Do yourself a favor and order from a more reliable company that offers better customer service.

I shopped with HerRoom for about 6 years, a few orders a year. They constantly make errors on the refund; I argued with them almost every order. The last time they ripped me off $250 cdn in taxes and duties and kept telling me to call Borderfree. I will never shop with either company EVER again. Don't go near, even with a 10 ft pole. CROOKS. I would rather my 30F size boobs flop around all over the place for the rest of my life than give them another cent, or second of my time.

I returned a few items that didn't fit and they emailed me that one returned bra was not accepted because it was worn and had spots on it. I wore it for all of two minutes trying it on and there was absolutely nothing on it when I returned it. They would not show me a photo of the bra or send it back to me unless I paid an additional $10 shipping fee after I already paid extra to return it. I have called and called and emailed and emailed and no one is even getting back to me. Horrible customer service.

I placed my order a few months ago and kept getting emails stating that the manufacturer is running behind and that my order will be processed soon. Today I got an email stating that my product was discontinued. However, I went back to the site and found the same product available for purchase, but at a higher price (not on sale). What a shameful thing to do - I will never shop here again.

I've had such an awful experience with this company!
I placed an order from HerRoom on the 26th of March, paying for for fast 4-8 day shipping as I needed the item for my wedding (which was the 24th of April). I emailed on the 1st of April for an update on the status of the order and got no response. I rang customer service on the 6th of April and was told that the items wouldn't even ship until the 20th of April as one item was out of stock. The out of stock item was removed from the order and the remaining 2 items shipped. I emailed customer service again on the 8th of April voicing my frustration at paying for 4-8 day shipping and to not be informed that the whole order wouldn't have even shipped 25 days after I had placed it and received no response.
I finally received the order on the 15th of April, and since then I have frequently called customer service and not gotten through (the line eventually hangs up on me) and have emailed a number of times to try and initiate the return. I've received no response at all. When I try to begin the return on the website, it tells me my order cannot be found. I've tried reaching out on social media with no response. I feel like I'm just being point blank ignored for wanting to make a return. The worst customer service I've ever come across.

I returned my items but have not been credited with my refund

I ordered Wacoal bras through this company to get up to 8.8% IBV for my Shopping Annunity in my unfranchise business and I ONLY received 1.64%. The company states it offers 8.8%. I WAS CONED!
I could have
shopped at Macy's and received 5% IBV and they are a reputable company and is glad to get the business. I MADE A BIG MISTAKE.

I usually never make complains or even write bad reviews. However, HerRoom gave me the worst customer service and experience. Story: I was waiting for a shipment to arrive. I received a notification stating that my package has been delivered. To my surprise, the package which contained more than 150+ worth was left on the floor outside of the elevators downstairs! Not even infront of my apartment door. I called the delivery company and they issued this as a lost/stolen package. They advised me that they would transfer me to the HerRoom customer service department. After 15 mins of holding, I finally got transfered. I explained my story and the representative told me to call the delivery company and ask for a refund. I called once more and the delivery company transferrer me once again. The representative told me the same thing again and refused to help me. (Keep in mind there are notes on the file stating that I should call the delivery company) I CALLED ONCE AGAIN AND THE SAME THING. I Called HerRoom and have been going through this process for more than hour and half. I STILL HAVE YET TO RECEIVE MY REFUND! I HAVE NOW LOST MORE THAN 150+ HANDS DOWN WORST EXPERIENCE

موقع رائع وجميل وموثوق اتمنى من الجميع الدخول والتفاعل معه والعمل به لانو واقعي ومهم وإيجابي وجيد جدا