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I placed an order at HisRoom.com, HerRoom's sister (or brother) site. Unfortunately, my order never made it to my doorstep. The tracking shows the item as delivered, but I never received the package. The customer service representative told me there was absolutely nothing they could do to help resolve this. They weren't able to provide me with information to file a postal claim, and informed me there was simply nothing they could do before closing the chat. Really disappointed in this experience.
Joseph D.'s review of HerRoom earned 5 Very Helpful votes
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Hello Joseph - You are contacting us about a missing package 11 days after tracking shows it was delivered to your address. We cannot guarantee the security of a package once proof of delivery is established. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager