From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very pleased with purchase and shipping time. Items were as described and great fit. Pleased with whole experience.
As a habit, I don't fill out reviews - they're too subjective. Your performance is based on what you, HerRoom does. You did your job: filled the order correctly with the no upsells and shipped it expediently. Thanks
Website is easy to navigate. Fast delivery. Suggestions were right on target.
A dear friend recommended HerRoom to me as I wear a larger size. I realized after using your Bra Fitter, I've never worn the right size bra. I've finally been able to find some really pretty bras that fit and support me well. Returns were super easy too when I was still figuring out what fit me best. I'll always buy my bras from HerRoom!
A dear friend recommended HerRoom to me as I wear a larger size. I realized after using your Bra Fitter, I've never worn the right size bra. I've finally been able to find some really pretty bras that fit and support me well. Returns were super easy too when I was still figuring out what fit me best. I'll always buy my bras from HerRoom!
HerRoom is my go-to for my bras - they always has a great selection and prices. I have a specific brand and style I like and I can always find more than what I am looking for at HerRoom. Products were shipped quickly and I am loving my new bras!
I am glad to find this site for some Warner's panties and bras as they have colors I cannot find in usual retail outlets. The prices are competitive and in some cases much better than usual retail outlets. I will reserve further comment for when I actually receive my order. Update... My items arrived in separate packages but the company gave me accurate updates as to when they would arrive.
I am glad to find this site for some Warner's panties and bras as they have colors I cannot find in usual retail outlets. The prices are competitive and in some cases much better than usual retail outlets. I will reserve further comment for when I actually receive my order.
Quick delivery time. Very easy to order off internet
Great selection of bras and swimsuits. I can always find what I'm looking for.
They should send free shipping labels if it's THEIR FAULT that items do not arrive in a timely fashion and have to be returned. In 2021, not being able to at least print a label with postage is archaic. Furthermore, the situation I had (ordered a two piece, the bottom arrived, the top never did. When top finally arrived - I tried to cancel order but unbeknownst to me it had *just* shipped and customer service would not agree to pay my return shipping nor was a pre-paid shipping label available to print out at my own home, so thanks for the errand to the post office on top of all the inconvenience) was the worst customer service I've had in a long, long time. I'm not sure I'll order from HerRoom again. You may have lost a customer.
I have been looking for the right bra forever, I finally found itPerfect fit and comfortable
Still waiting on the bottoms to my purple swim suit. The yellow suit was the same way. Top shipped 3 weeks before the bottoms.
Very happy with my purchase. Great prices, wonderful shipping. Will continue to purchase.
Expensive shipping - I'll end up paying $35 for an item that I'm not keeping due to poor fit.
Hello Sarah - Thank you for your comment. You requested overnight shipping which we state is $20. Our pre-paid return label is $5. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Found everything i wanted easily and i even found items my mom was looking for but couldn't find in stores
Was super happy to find the panties and bras I wanted since I couldn't find them in the store! It took a long time to get merchandise but finally received it!
Found just exactly what I was looking for on your website in about 10 minutes. I have been on several different sites and couldn't find it. I am looking forward to seeing the quality of the item. Since I haven't ordered one in quite a while.
Found just exactly what I was looking for on your website in about 10 minutes. I have been on several different sites and couldn't find it. I am looking forward to seeing the quality of the item. Since I haven't ordered one in quite a while.
For the first time I bought the bra right and i am so happy!
I have been repeatedly disappointed with their return/exchange policy and turnaround time. I originally purchased two bathing suits in April and it has taken until July for one of the tops to be exchanged for a different size.
I LOVE the product- Five stars. The panties were exactly what I wanted, but due to manufacturing delays I think I waited 5 months for delivery. This wasn't HerRoom's fault maybe, and they did try to keep me in the loop. I would order from them again but hope the delivery delay was COVID related and not normal.
Hello Page - Thank you for your order! You are absolute right, impacts from Covid have made the wait from some products to be longer than normal. We are happy to say most items still are in-stock and ship quickly and are looking forward to a full return to normal. We hope you visit us again!
Kind Regards,
Abby
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer - we are sorry you are not satisfied with our service. When you placed your order, you checked the box acknowledging the one of your 4 items was on back order. We feel we gave you timely updates, answered all 6 of your email inquires. Your requests being demanded of us are outside of our policies given we did not create any error with your order. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager