From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered bra; wrong size; returned product in timely manner, in its original packaging. I've heard NOTHING from Her Room & NO CREDIT to my account. I will not reorder until that's done
This was my second time to place and receive an order from HerRoom. Everytime and all of my
Orders have been handled to perfection. I could not be more satisfied!
I have shopped with you many times and have been very pleased. This time was different. I ordered two chantelle bras, one was back ordered. The first one came and it was fine. The second one came much earlier than expected but I think it was because it was a bra that had been worn, washed and returned. I called immediately and I had to jump through many hoops. I sent you a picture and had to wait for it to be approved to send it back. It was finally approved and you said I would received a return label within two days. I never received it and called back about three times and someone finally sent me a return label. They said I would receive credit for this one and would send out another one as soon as you received the first bra. Two weeks later, I purchased the bra locally and cancelled my order. I certainly hope I get credit soon for the one I returned. This is not what I would have expected from a company like yours. I am not happy.
Hello Suzye - We appreciate your feedback. Understandably, your claim of being sent a used bra requires much research since were have a stringent procedure in place to prevent such a situation. We therefore needed to see the item to understand your assertion. The product has arrived and was in new condition. You have been credited. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Order came in as stated and was just what I requested
I ordered two products that I wanted to have in time for a wedding on July 3. They did not arrive until after I had left to go to the wedding, July 2. I ordered them what I thought was early, but I guess not early enough. There was no communication from HerRoom about when they would ship until very close to the ship date. By then they were too late. The product is ok, but I am dissatisified with the service. I would have canceled the order if I'd known it would take so long.
Hello Virginia - We are sorry to read this. Our records show you were sent 3 status emails regarding your order. We are sorry you didn't notice them. You also checked the box during check out accepting the fact that your items were back ordered. The date they shipped aligns with the date we provided you prior to check out. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Easy to order, quick delivery, happy with purchase.
I had a misdelivery and Her Room refused to replace the order or give me a $153.70 refund. They did not care that I paid in full and received nothing!
My order was shipped to me through several carriers, the last being USPS, who delivered it to the wrong address. (Her Room did not insure this item)
Btw: this order took about 6 weeks to ship.
Reputable companies would replace item ASAP or refund the money. Not Her Room, they were happy to let me eat $153.70. Female owned company?! How compassionate! Don't use this bush league company, unless you want your money thrown out the window.
HEll Beth - We are aware of your situation, your upset, and your many threats to go public. I have carefully reviewed your order and all documentation. You order was for a pre-ordered item. You were made aware of this 3 times throughout our check out process, you checked the box confirming your understanding of this, and our immediate confirmation email stated this fact as well. Your order shipped 3 weeks after you placed your order. Tracking shows your order was successfully delivered to the address you provided us on May 5th. You did not contact us until May 11th to tell us you had not received your order - 6 days later. We are unable to guarantee the security of your address once proof of delivery is claimed. We are very sorry for your situation, but we shipped and delivered your item to the address you provided. I hope this answers your questions and addresses your concerns.
Kind Regards,
Wilma
Customer Service Manager
Would purchase from them again. Quick delivery. Comfy fitting
Easy transactions, user friendly interface and very helpful live support staff.
Bra selection is larger than any other site. Good quality
Wrong item was somehow delivered, and company refused to comp return shipping.
Hello Debra - We have worked with you extensively on your claim of a wrong item. You shared photos with us of the tag which confirmed you received the correct item in the correct size you ordered. You then were requesting a free exchange but wanting a completely different product. You became quite upset when we explained if you want a new product, you would need to place an order for it. We understand you ware wanting free shipping for everything. We do offer free shipping for an order $70 or higher which is stated throughout our site. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Order & shipment went smoothly & I got just what I ordered.
Great company to deal with the customer service is excellent
Website is very user friendly and items were delivered as described. Ordered multiple items. One item was not with initial order but a note was included that stated that this piece was damaged and therefore did not meet their quality control. The note indicated that a new item would be shipped and gave the approximate date. Needed to return one item for fit and return steps were very easy to follow.
I entered my bra size and the brand I wanted, and I found my favorite bra without any problem. The "my orders" resource is also very useful in that regard. I enjoy hassle-free shopping at Her Room and my Paypal bills show it!
I entered my bra size and the brand I wanted, and I found my favorite bra without any problem. The "my orders" resource is also very useful in that regard. I enjoy hassle-free shopping at Her Room and my Paypal bills show it!
Disappointed with the product I ordered. Then returned it right away and the return is taking forever. Not sure I will go with this company again.
Hello Victoria - I have reviewed your return information where we also provide tracking back to our facility. As of this writing, your package has yet to arrive. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Still haven't received ordered items. Never got conformation of order.
Hello Vicki - Your order placed on June 17th shipped out to you on June 18th along with an email to you providing tracking information. Your tracking shows your package delivered on 1:39 at June 23rd into your mailbox. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
When buying an item online you expect the measurements given on an item to match up with the item bought. Nope. Not at all. So when calling customer service about returning the item the rep was more concerned with finding out if I had worn the item(that didn't even make it over my chest) than the incorrect description of the item. She then basically just said "well it's returnable just pay the return shipping" and hung up on me.
Hello Mary Alicia - Our size chart provides body measurements - not product measurements - to help you find your best size. Our notes show that we asked you to please send us a photo of the item claiming to be the wrong size and you refused. Return shipping is the responsibility of the customer. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathy - Our system shows you were replied to within 2 hours of your email inquiry. You were given a link to initiate your return. As of this date, you have yet to initiate your return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager