From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I returned a bra for a larger size. I have not received my returned replacement, still waiting!
Great items. Sizes are pretty much correct. I love the items I've bought, a little pricey, but wirth it in my opinion.
User friendly, great prices and great quality merchandise
Great prices and available coupons. User friendly on line service
Love my purchase. It was back ordered and took awhile to get here, but I'm very satisfied with the purchase.
Easy to order and the products are very good quality.
I'm always pleased with the items I've purchased. Service has been great.
The bra had an awful fit the cup size was not right and the shoulder strap was not long enough, when i tried to lengthen it, the strap came right out of the clasp and was not near long enough to fit.
Hello Terri - The $15 bra you purchased is a great value for the price, but requires a little work to adjust. The straps are not meant to be crisscrossed in back. Otherwise, their length fits most. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The bras Don't fit! The design is nice but there's little support for larger women, like DDs. I thought they were from Sears but they are not so I don't get an easy peasy return and I need to return them.
I will be ordering from her room in the future. The ones i was ordering has been discontinue vanity fair they were the best slip shorts i ever wore.
I ordered the bras, they arrived in record time, and they are perfect. Only bra I will ever buy or wear. I will use HerRoom from now on!
I was looking for full figure bras that wouldn't show under my tops. I appreciate your providing the different cuts of tops against the bra I chose. This was very helpful in selecting the right cut.
I was looking for full figure bras that wouldn't show under my tops. I appreciate your providing the different cuts of tops against the bra I chose. This was very helpful in selecting the right cut.
I purchased 3 bras and they were 1 " smaller in the width than ones I previously ordered from another company. Her Room would only refund the money for 2 of them since I already removed label on third bra but they also charged me for the return shipping even though they were obviously defective.
Hello Fran - All our products come directly from the manufacturer. The Warners items you were sent are correctly sized. Our return policy is clear that we do no accept returns on used products. The cost of return is at your expense - we did not charge you to return but rather give you the option of a pre-paid return label. I hope this answers your question.
Site is easy to navigate & helpful sizing tools. Fast shipping, reasonable prices. Highly Recommend.
Everything was great, except unable to use my 10% off code, that I signed up for emails just to obtain. Easy ordering.
The products I received were of good quality so I'm satisfied with that, however, in my haste I forgot to enter the 25% discount promo code. I immediately sent an email asking if they could apply the code to my order. They replied saying "sorry, we can't do that once the order is placed." No other explanation was given. I realize the mistake was entirely my fault but the response left me with a bad taste for the company. Unfortunately, it will be a while before I order again.
Very good product clean lines, comfortable. Thank you
Description stated light padding in multople places. That is NOT the case. This sports bra is heavily padded, with shaping — just the thing a runner wants on a hot summer day /s
The HerRoom fitter went on to express that the padding is removable. Maybe with a pair of fabric shears?
All in all, I am very unimpressed with both HerRoom ($5.95 to return an item that doesn't match the description in any of the important ways?) and the bra. Do not recommend.
Hello Katy - We stand by our description of this product by Under Armour. We are also the only website that tells you the padding thickness which is 3/16". Many times customers try to claim a defect in order to receive a free return shipment. We give you the option of returning the item yourself if you do not like the convenience of our pre-paid shipping label. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have worn this style of Bra for my daily walks. I love the fit and fabric but couldn't find them anymore. After search on Google I found the exact replacement. So happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello nancy - Your returned order arrived to us on July 14th and your exchanged order shipped out July 16th. We feel our turn-around is very timely. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager