HerRoomReviews 3,672

I love you product but had to return one for exchange because it runs small

Great product and great service. Nobody else carried what I wanted.

I placed an order for 2 bras. I had to send both back and got a replacement for one in larger size. They refunded my account very fast without any problems. I would use them again.

I just ordered five or six bras which shipped quickly and were great. One of them must have had a flaw along the inner underwire seam, as the first time I washed it after two wears, the underwire pulled out.

When I contacted customer service about a defective product they told me that if it was washed or worn I could not return it. I was surprised you can return some thing that was obviously defective. I would very much understand that if something is worn/washed cannot returned based on a preference, but I felt a quality issue was different.

They R very "professional" & solved my problems TY - I will continue to shop with HERROOM I love their products & even purchased for my sister! TY

Pleased with the many different options. Easy to navigate and good information about items.

Sports Bras: Perfect fit, great support and very comfortable! Site: Easy to navigate

My husband ordered me some bras but they didnt fit. I am actually returning them for a refund and put them in the mail on the 14th. According to USPS tracking they are still in transit. They were very pretty bras but too small.

Hope they don't send me lace like last time well they weren't lace. I ordered the bras in March and received them just last week. I waited for almost 5 months to receive fruit of loom style 9292 $40 in 42 d. And i literally buy them cuz of the Tshirt style comfort the provide. Unfortunately they aren't even full cotton they feel like a polyester like material. So yes after the third email wondering when they were coming all i received was transcript reply.

It took a long time to receive my order, not sure why. I was told part of the order was on back order. It would have been nice to split the order... maybe both items were back ordered?

Easy to order, dependable time frame for delivery.

Help to better understand how to get the best fit is professional and courteous. The product line is extensive and lovely.

The Fitter's comments make it so much more likely to find a good fit. And they don't have them anywhere but here.

Customer service is extremely slow- assuming not enough staff to deal with support. No ability to track shipments of orders/exchanges/returns. Customer support number is a joke. I'm hold twice for 10-15 minutes, then was disconnected. Live chat is mostly not live. Please set expectations or let public know you are trying to hire more. Very frustrating. It' is experienced like these that have me turning to other vendors.

I admit I was over the 30-day deadline for a return, however, they will not accept a return even for partial credit. The bra I purchased was over $60 and for me, that's a lot. All the customer return person (Carla) kept repeating was "over 30 days, over 30 days, over 30 days". I even asked if a partial credit was possible and guess what I heard? OVER 30 DAYS! BTW, the bra is absolutely the worst-fitting one I have ever purchased, and I have been wearing them for 54 years.

Easy shopping experience. I ordered the wrong size and the exchange went really smooth and quick

I have worn this shape wear high waist for 25 years. Have ordered from you many times. I believe the quality has gone down. NEVER has it ever torn away before and this is the last two orders. I have lost weight during this time of wear, so I know it is not me.( I am a mother that had VERY large babies 10.5-11-2 5 times. NO ONE HAS BEEN AS LOYAL AS ME TO YOUR COMPANY. As I have depended on this shsper to make me look my best. I will be getting a new product from Maidenform and forgoing your product if the last order of 1 high waist shaper size S is not replaced.(Cheaper materials. Stiches at the seams are not good.)

The customer service is really good. Orders come quickly.