From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Appreciate the quick response with the order, even though it was very hard to close the bra with the front closure. Could not get it to work for me.
Easy and convenient to order. Website is easy to navigate.
I usually order from HerRoom, because the products are great and the service is excellent.
Genie Smith
My experience was great! There were plenty options to select from. Very happy my size was available.
The bra was cheap made I will tell everyone I know not to shop here
My order was held for 4 months with no updates due to one item. Another item was sent individually, so I was confused as to why it took months to ship the others.
Hello Noelle - I have reviewed your order. You placed an order with us and throughout your check out experience, you were told the Fruit of the Loom items you were adding to your shopping bag had very long pre-order times. Before checking out, you even checked a box agreeing that you understood this. We immediately shipped you the in-stock items. Our records show you were sent 7 status emails giving you an update on your pre-ordered items. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Shopping here is like shopping in person and then some. The detail to the description of each product is unmatched. Tips if sizes run small or large plus recommended altering your chosen size because of it. Hands down no comparison `to any site anywhere. This site should be the example of how every site should be. I love shopping here.
Shopping here is like shopping in person and then some. The detail to the description of each product is unmatched. Tips if sizes run small or large plus recommended altering your chosen size because of it. Hands down no comparison `to any site anywhere.
Love the site and love the customer service. I especially like the ability to try different sizes to see which fits best.
I had ordered this underware from someone else. When I wanted more I couldn't find it. I entered the numbers and came up with HerRoom. They are exactly like what I had and I'm very satisfied. They fit well.
Ordered a pk of just my size underwear, had a pic of the underwear, but did NOT receive them, it was something else, not happy, did try 1 pair on, do NOT like them at all. I wanted was was on the pic when I ordered
Hello Vivian - You purchased a value-priced $16 6-pack of panties. They are accurately reflected on our site. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I was very pleased with the quality of the products and especially that they arrived as promised.
Quick delivery. Excellent packing job. Easy to make returns. Reasonable prices.
Herroom has made it easy to shop for bras in the comfort of my own home. The wide range of information about each bra, the fitter's comments, and seeing other peoples' reviews of a product make shopping for a bra much easier. Returns are relatively inexpensive so I don't worry as much about ordering things that may not fit. I've tried other places and always prefer Herroom.
Great! I cannot find these items in any local store, large or small. I guess because I am of the "oldest" generation, we are no longer considered worth providing for! I refuse to wear rayon panties that cause us to sweat in warm weather. Not healthy. And possibly could contribute to a UTI? Cotton is best, it is absorbent.
Great! I cannot find these items in any local store, large or small. I guess because I am of the "oldest" generation, we are no longer considered worth providing for!
It was fast & easy shop for the bra. You had what I wanted.
Bit of a delay with shipping but worth the wait. I like the nice selection of brands.
Easy to order. They have a great selection. Will come back.
I still have NOT received my order #*******! More stock was expected July 7!
Hello Sandra - While placing your order, you selected "pre-order" items and were given an estimate as to when they would be delivered. Hanky Panky then informed us they are having problems sourcing their unique stretch lace. We immediately informed you that your expected date had been moved and were given a new one. The good news is that we are the only website willing to allow you to order this item and provide updated delivery information - most simply remove the item from their site to avoid a bad review such as yours. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The items I ordered took way too long to arrive. Order placed Feb. 27 and delivered July 7. A single item was delivered right away but did not fit.
Hello Betsy - Our records show a different story. You placed an order in February and your in-stock items were shipped immediately. You were also informed prior to check out that your Fruit of the Loom bras were on a very long back-order. Your chose to order them and we frequently gave you updates on them with the option to cancel. You chose to wait. After receipt, you then asked to return items you received back in February. It was these items that were well past our 30 day return policy. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie - You purchased our most inexpensive bra offered on our site that sells for $14. It is extremely well made and a very good value at its price point. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager