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HerRoomReviews 3,672

3.3

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,526 reviews
Colorado
1 review
0 helpful votes
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Very easy to have the size that I' NeededI would highly recommend this company to all my friends it's a great shopping experience

Date of experience: August 16, 2021

I would highly recommend this company to all my friends
July 30, 2021
Previous review

Very easy to have the size that I' NeededI would highly recommend this company to all my friends it's a great shopping experience

Date of experience: July 30, 2021
Maryland
1 review
0 helpful votes
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I was disappointed that they didn't list the size I was looking for, 42L. So I ordered some in cup size J. What I received were cup sizes M (which is slightly too big) and O which is way too big!
I don't understand why I wasn't contacted before they switched sizes.

Date of experience: August 16, 2021
Florida
1 review
0 helpful votes
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Poor customer service and never received my package I had to call to locate it and they told me it was on its way and I never received it

Date of experience: August 16, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Samanatha - We are sad to read your review. We sent you a replacment order and you received it in 4 days.

Kind Regards,
Wilma
Customer Service Manager

Colorado
2 reviews
0 helpful votes
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Easy to purchase and or return
August 16, 2021

Easy to purchase and or return. My issue is the prices have gotten too high for me.

Date of experience: August 16, 2021
California
3 reviews
1 helpful vote
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It took soooo long to get the bras!
September 15, 2021

It took soooo long to get the bras! Please don't blame Covid. Other companies aren't all having this problem. I would normally have returned the bras for another size, but I didn't wanna wait for another 6-8 weeks to receive the second ones. And the refund process is also too slow!

The quality was great! I'm still trying to find my size, but otherwise, I'd have kept them.

Date of experience: August 16, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Felicia - We are very disappointed to read your review. You have a highly unusual bra size which I'm sure is hard to find in stock anywhere. We shared their back order status with you throughout your check out and gave you an expected due date which we beat. Your order was shipped 2 weeks after placement.

Kind Regards,
Wilma
Customer Service Manager

Louisiana
1 review
0 helpful votes
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Ordered, items were shipped, pleased with the delivery. Had no problems so cannot comment on response to any problems.

Date of experience: August 15, 2021
Wisconsin
1 review
0 helpful votes
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Not easy to find items as advertised, checking out...
September 14, 2021
Updated review

Not easy to find items as advertised, checking out was difficult: kept timing out (?) for some reason. And AFTER the order placed NOW they are complaining about my mailing address? Which is perfectly correct, BTW. But I was warned that the order will be held up because the address isn't right. What does one do after the fact?

Date of experience: August 15, 2021

Waiting to see how this really goes...
August 19, 2021
Previous review

Not easy to find items as advertised, checking out was difficult: kept timing out (?) for some reason. And AFTER the order placed NOW they are complaining about my mailing address? Which is perfectly correct, BTW.

Date of experience: July 20, 2021
New York
1 review
0 helpful votes
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My first return process was very difficult. I did not get a refund until I called and asked about it. The lounge dresses are nice but the jogger pants were too small.

Date of experience: August 15, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Ann - Our records show your return arrived on 8-12-21 and was processed then refunded to your account 3 hours later on the same day. And, all this processing was handled prior to your phone call. Hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Florida
2 reviews
0 helpful votes
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Great products!
August 14, 2021

Great products! I was able to find enough products. Wish I knew about this site years ago.

Date of experience: August 14, 2021
California
1 review
0 helpful votes
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The bra i ordered was wrong
September 13, 2021

The bra i ordered was wrong. I sent it back and re=ordered however the item has been back ordered.

Too bad, I was really looking forward to receiving them.

Date of experience: August 14, 2021
Wilma W. — HerRoom Rep
over a year old

Hello Katherine - I have confirmed that you were sent the items you ordered in your initial order on the same day your ordered them. Your second order is for different items and they are on back order. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

New Mexico
1 review
0 helpful votes
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Prefer order over phone asked for discount as advertised for on line

Date of experience: August 14, 2021
New Hampshire
1 review
0 helpful votes
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Customer service was excellent!
August 14, 2021

Customer service was excellent! They responded very fast to my question and solved my issue.

Date of experience: August 14, 2021
Michigan
2 reviews
0 helpful votes
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I like herroom because they have a ton of styles in my size, any style i happen to be looking for, the information about the bras are very helpful (materials, where the seams are, recommended for petite or not), prices are very reasonable, and returns are easy. Why shop anywhere else?

Date of experience: August 14, 2021
Georgia
1 review
0 helpful votes
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Great past experience
August 14, 2021
Updated review

Great past experience. Timely and good quality. I do not appreciate being made to write more.

Date of experience: August 14, 2021

Silhouette shadowline
July 26, 2021
Previous review

Quick and easy. I love this on line store

Date of experience: July 26, 2021
South Carolina
1 review
0 helpful votes
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Product I purchased was perfect
August 13, 2021

Product I purchased was perfect. Size was accurate. Price was great.

Date of experience: August 13, 2021
Hawaii
1 review
0 helpful votes
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I love this site
August 12, 2021
Updated review

I love this site. The bras are always a perfect fit and they always have my size in my favorite styles and colors. I've shopped this site for years! Wouldn't consider another.

Date of experience: August 12, 2021

HerRoom is my favorite site for intimate apparel
July 21, 2021
Previous review

I love this site. The bras are always a perfect fit and they always have my size in my favorite styles and colors. I've shopped this site for years! Wouldn't consider another.

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
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Shopping was easy
August 12, 2021
Updated review

Shopping was easy. It about 2 weeks for the package to arrive. The bra straps are wide and comfortable but they are not adjustable so just be aware that if you are a big cup size, the weight of your breasts will pull the bra down in the front. There is no real back 'brace' or support, just lots of material which could make the bra uncomfortable in the summer.

Date of experience: August 12, 2021

Shopping experience
July 22, 2021
Previous review

Shopping was easy.

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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I have been shopping Her Room for years, and once I find a product I like I want to stick with it. Not happening here, everytime I go to reorder, the product is not available or the product is not in the color I want or the product is not as well made as it used it be. (not much is these days)

Date of experience: August 11, 2021
Georgia
1 review
0 helpful votes
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Good quality clothing good selection
August 11, 2021

Good quality clothing good selection. And selection of colors

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
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This was my first and only purchase from this company. It was easy to order, package came in a normal time span and product was in nice condition. Would order from again.

Date of experience: August 11, 2021