I'm very disgruntled. The policy states that accessories are 100% refunded, and my mistake - I didn't realize that eyeglasses aren't accessories. I now have this huge credit that I can apply to - what? More frames? Cases?
I get that that is the policy that the people working at Zenni parrot off, but when I want to know why I can't return simple frames (not with prescription lenses), like you can at your eye dr or any drugstore, anywhere really, the answer came back that it was because they might have to return them to China. That makes no sense.
The choices are good and the frames are pretty, but it feels like they're hiding behind their policy that is a stupid one in the first place. Again, it is on the website, but it's not exactly clear and since I never imagined plain frames couldn't be returned, I didn't analyze it.
Hello Felicia - We are very disappointed to read your review. You have a highly unusual bra size which I'm sure is hard to find in stock anywhere. We shared their back order status with you throughout your check out and gave you an expected due date which we beat. Your order was shipped 2 weeks after placement.
Kind Regards,
Wilma
Customer Service Manager