Thumbnail of user feliciad130

Felicia D.

1
Level 1 Contributor

Contributor Level

Total Points
241

3 Reviews by Felicia

  • HerRoom

9/15/21
Verified purchase

It took soooo long to get the bras! Please don't blame Covid. Other companies aren't all having this problem. I would normally have returned the bras for another size, but I didn't wanna wait for another 6-8 weeks to receive the second ones. And the refund process is also too slow!

The quality was great! I'm still trying to find my size, but otherwise, I'd have kept them.

Reason I chose this business:

Variety of bras

Quality
Thumbnail of user wilmaw4
Wilma W. – HerRoom Rep

Hello Felicia - We are very disappointed to read your review. You have a highly unusual bra size which I'm sure is hard to find in stock anywhere. We shared their back order status with you throughout your check out and gave you an expected due date which we beat. Your order was shipped 2 weeks after placement.

Kind Regards,
Wilma
Customer Service Manager

  • Zenni Optical

6/4/21

I'm very disgruntled. The policy states that accessories are 100% refunded, and my mistake - I didn't realize that eyeglasses aren't accessories. I now have this huge credit that I can apply to - what? More frames? Cases?
I get that that is the policy that the people working at Zenni parrot off, but when I want to know why I can't return simple frames (not with prescription lenses), like you can at your eye dr or any drugstore, anywhere really, the answer came back that it was because they might have to return them to China. That makes no sense.
The choices are good and the frames are pretty, but it feels like they're hiding behind their policy that is a stupid one in the first place. Again, it is on the website, but it's not exactly clear and since I never imagined plain frames couldn't be returned, I didn't analyze it.

Tip for consumers:
Be sure you want what you order.

Products used:
Frames only

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffh609
Jeff H. – Zenni Optical Rep

Thank you for posting this Zenni review.
We can confirm that accessories can be returned to us for a full refund; however, we wish to clarify that although frames only or frames with lenses can generally be worn as fashion accessories, they are not classified as accessories on our website. On the Zenni website, the word accessories refers to items that can be added to frames or lenses or things that enhance frames or lenses in some way; it does not refer to frames or lenses themselves. These items include silicone nose pads, glasses chains, clip-on sunshades, etc. Nevertheless, we are sorry that our return policy, as it applies to eyeglasses accessories, left room to be misinterpreted. We welcome another opportunity to resolve this matter to your satisfaction, but we do not have access to your order number here on this review site, so we ask that you email it to us at online_reviews@zennioptical.com. Please put your order number in the subject line of the email and in the body, you may give a brief explanation of the issue, or copy and paste your review and we will respond within 48 hours. We look forward to hearing from you soon.

  • Boostlash Eyelash Growth Serum

1/16/21

I've been using this faithfully, twice a day, for about 6 weeks and have seen no improvement. I took pictures, so I'd know for sure. Additionally, communication over another question from this company (to answer a question I had) is practically non-existent. I had to send several emails over a period of 3 weeks.

Products used:
Growth serum
Lengthener

Service
Value
Shipping
Quality

Felicia Has Earned 1 Vote

Felicia D.'s review of Boostlash Eyelash Growth Serum earned a Very Helpful vote

Felicia hasn’t received any thanks yous.

Felicia doesn’t have any fans yet.

Felicia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user brittanyt478
3/27/24

Order would not process on first try. It wanted a promo code. Had to re-enter items and payment...

Thumbnail of user jacquelinek599
3/27/24

I had items saved in my cart. It's been a few weeks but my cart was emptied when I logged back in...