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HerRoomReviews 3,672

3.3

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,535 reviews
North Carolina
1 review
0 helpful votes
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Ordered but never received confirmation. Had to contact to find out it was back ordered and not coming for a while. Should have been informed in a confirmation early on.

Date of experience: September 17, 2021
Abby C. — HerRoom Rep
over a year old

Hello Laura - Thanks for your order! We provide pre-order as a service and notify our customers a few times along the way on site and in email. Thanks for the feedback that you didn't see those. It's helpful to know so we can improve our customer experience. I'm glad to hear our customer service team was able to help you get the answer you needed.

Kind Regards,
Abby
Customer Service

California
1 review
0 helpful votes
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Prices are competitive, quality products, website is easy to maneuver, shipping is quick, and returns are easy.

Date of experience: September 17, 2021
Ohio
1 review
0 helpful votes
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Excellent website!
September 16, 2021

Excellent website! Quality merchandise at competitive prices and great sales as well. Fast free shipping and returns. I will be back!

Date of experience: September 16, 2021
Washington
1 review
0 helpful votes
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My mom is so happy with her two replacement bras!
September 16, 2021
Updated review

My mom is so happy with her two replacement bras! Thank you

Date of experience: September 16, 2021

Quality merchandise
April 12, 2021
Previous review

Thanks for the quality merchandise

Date of experience: April 12, 2021
Georgia
1 review
0 helpful votes
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I loved everything I ordered and received. I wish I received the 10% off discount that was advertised on the site off my order.

Date of experience: September 16, 2021
Abby C. — HerRoom Rep
over a year old

Hello Quianna - Thank you for your order! It looks like you were able to find some great deals. Since your items were already nicely discounted, they weren’t eligible for additional savings. The 10% code is on full-priced items only. I hope this answers your question.

Kind Regards,
Abby
Customer Service

Illinois
2 reviews
0 helpful votes
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Frustrated because I needed to exchange my 2 items for a different style and size but Her Room would only exchange for the same style and different size. I would have to pay return shipping and shipping for the exchange. So I just returned them.

Date of experience: September 16, 2021
Tennessee
1 review
0 helpful votes
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Love matching underwear
September 16, 2021
Updated review

Love matching underwear. Love how bras are displayed with matching panties.

Date of experience: September 16, 2021

Good Prices, hundreds of selections.
August 27, 2021
Previous review

Love matching underwear. Love how bras are displayed with matching panties.

Date of experience: August 27, 2021
Georgia
1 review
0 helpful votes
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I received the two bras but the bone/beige brac was bigger than the light blue

Date of experience: September 16, 2021
Abby C. — HerRoom Rep
over a year old

Hello Lee - Thank you for your purchase! I'm sorry to hear one didn't fit the same as the other. If you have kept the product in new condition with tags still attached it is eligible for a return within 30 days of purchase. Please see our website at https://www.herroom.com/returns-exchanges.aspx#returns-exchanges for more details.

Kind regards,
Abby
Customer Service

California
3 reviews
0 helpful votes
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The bra I purchased was beautiful
September 16, 2021

The bra I purchased was beautiful. The material was so silky soft. I don't think I've ever felt anything so nice to touch. Shipping was fast and the sale on this item was great! Sad to say it didn't fit me. But I sent it back and was given a refund immediately. I ordered the same bra in my size. I can't wait to slide into it.

Date of experience: September 16, 2021
Florida
1 review
0 helpful votes
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I always have a great experience with HerRoom. Both online ordering and the inevitable returns because I over-order knowing that at least a few of my items have to end up fitting! Great company!

Date of experience: September 16, 2021
Washington
1 review
0 helpful votes
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This was great!
September 16, 2021

This was great! I had been looking for the teal color I knew Maidenform made in the Tanga, but had been unable to find. I was so excited that you guys had them in stock and in my size!

Date of experience: September 16, 2021
Mississippi
1 review
0 helpful votes
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I've been wearing this same style of Olga undies for at least 25 years. Purchasing them from HerRoom was a smooth, hassle-free experience. I hope they keep up the style and customer service!

Date of experience: September 14, 2021
Massachusetts
1 review
0 helpful votes
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Good, product delivered as advertised and on time.

Date of experience: September 14, 2021
Texas
2 reviews
0 helpful votes
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Everything I have ordered has been a perfect fit. The quality is also the best.

Date of experience: September 14, 2021
Tennessee
1 review
0 helpful votes
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I love my underwear Olga
September 13, 2021

I love my underwear Olga. I have worn them for years and couldn't find them anymore until I ran across them on your website. I will be buying again. This would have been great but the package came all the way to my post office that delivers my mail and then it went all the way back to TX and then came back to me. So it took really way tooooooo long to get them when they went all over the South before it finally got to my mailbox. These underwear can't be beat. Thanks,

Date of experience: September 13, 2021
West Virginia
1 review
0 helpful votes
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The customer service rep was very nice and helpful and I got my products very quickly. I was very satisfied with the products I bought and would buy from Herrroom again.

Date of experience: September 13, 2021
Georgia
1 review
0 helpful votes
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Very disappointed with this company
October 13, 2021

I purchased a bra from Her Room. I received the bra and tried it on. It did not fit properly. I returned the item with original tags. I did not hear anything about my return or see a refund on my credit card. I emailed Her Room to find that they said the return came without original tags and showed signs of wear. Both were untrue statements. Now I am out $58.25, have no bra, and would be charged $10 to ship it back to me even though it does not fit. This is very discouraging as I do not have the option to purchase in stores and try on. I have to rely on buying online. When they do not fit (if not rejected), I still lose money for restocking fees. I will not purchase from Her Room again!

Date of experience: September 13, 2021
New Jersey
3 reviews
0 helpful votes
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Great girdle...
September 13, 2021

Great girdle... same size for me but does NOT hold in as tightly as the original I have...

Date of experience: September 13, 2021
Georgia
1 review
0 helpful votes
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I purchased 3 bras
October 13, 2021

I purchased 3 bras. Opened one and tried it on. It was uncomfortable and did not fit well. I asked for an RMA to return the 2 not tried on ones still in the original packages tags still attacked unworn as per the return requirements. The requirement further ad the return merchandise would be inspected for signs of wear. Her Room received the returns refused to accept them or refund them and want 20.00 for me to get them back.

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Just the right sizes for me!
September 13, 2021

Just the right sizes for me! They arrived safely and on time.

Date of experience: September 13, 2021