HerRoomReviews 3,672

Placed an order ($300 at no 10% discount) for wife's surprise birthday present, order took many weeks to arrive and was late. Sizing was determined too large, initiated a return ($20/freight charge) to exchange, no label shipping provided, per Company policy. Exchanged items arrived 4-weeks later, still just not right. Again no label provided, again $20/freight charge, per Company policy. I'm out $40 in freight charges for something I could've bought/exchanged on Amazon freight-free! My instincts told me not to do business with them, twice! Do not do business with this company—their returns policy is outdated, and takes advantage of the uncertain sizing nature of undergarments. Reading other's complaints, I'd rather have the money and not another disingenuous CSMgr response. Never again, consider yourself warned!

Fast delivery, no hassle, returns, great selection.

They had a product very similar to the one I was looking for. I ordered the product and a couple of other things. Unfortunately the one product I really wanted you notified me you could no longer get. I will return to your site and shop again.

The bras came quickly and were perfect in fit and comfort

My items were just fine. My concern is that I was not able to get the first customer discount due to issue online shopping.

I was a Her Room customer for many years, but will not shop there again. I purchased a bra for $62. Two months later, after normal wear and careful laundering, the stitching at the top of one cup was badly frayed. I asked Her Room for a refund or a store credit. I was told that since I had worn and washed the product, I was out of luck. A normal $62 bra does not fray after two months. There is something wrong with this product and Her Room should stand behind the products it sells. I had never tried to return a product as defective before. Her Room should have respected me as a good customer.

I finally found a replacement for my favorite panties! I love them!

Great site Lv everything I bought will order again and again

Easy, but did not like waiting for my order, which came on time. THEN you sent me another opackage, I didn't ask for and charged me (again) for another bra. NOT GOOD IDEA!

Very good. Great choices on many different brands.

You harass me so i do not want to shop with you. Why should i chose so many characters

Not exactly rapid delivery but my order (Wacoal bras) was worth a reasonable wait. Other sites I have ordered from seem to have seconds or not quit the same high quality in under garments. Definitely first quality products.

I like that they completely describe the product, in my case bras, including what it is made from. The reviews are very helpful in regarding fit and comfort and the age range and size. It is difficult to buy clothes on line but they make this easier.

Quick and easy. Everything that I ordered was exactly what I expected. It was packaged very good and arrived quickly.

Easy website to navigate. Prices and selection were good.

Ordering was easy, the photos did not help at all. The bra turned out to be a push-up bra and so tight it looked like I was popping out on top. The band around the back was smaller than it looked like in the photo. Also, after making my purchase I found the same bra at Kohl's for less. I ended up at Target for the bra and panties.

The website is easy to navigate to shop for what I'm looking for. They offer many of my favorite brands and my size is generally available.

Easy to find what I was looking for in just my size!

I had major surgery that involved an incision site from under my breasts to my spine and I could not wear a bra as it irritated it and it was painful. I had tried several bras from the store and none of them fit well, All of the bras that I have purchased from you are wearable. And they are pretty too. I did have to buy a size larger than I normally wear so that it was loose under my breast but it did not affect the overall comfort.

I spent $200 and my package to me go lost. It was marked as delivered but didn't make it to my mailbox. I asked all my neighbors and I live in a safe neighborhood. And herroom did NOTHING. So wasted $200. Do not shop here!