HerRoomReviews 3,672

I am still awaiting a refund for an item I returned over a month ago.

Great experience easy to use web site and I live my purchases

Well designed website which is efficient and easy to use.

Difficult to get through on chat for info. Fit of product is very different from the exact same product I purchased locally a month ago. Return process is VERY slow.

I had a very easy time choosing which styles I wanted to order based on the feedback others had left and the detailed pictues.

I can always find what I'm looking for. Highly recommend.

I used the "Chat" feature that was offered. I explained what I wanted. The chat lady quickly looked up my desired product, found that it is no longer offered, then suggested something similar. I ordered two and am totally happy with my purchase. That "chat" feature is really nice. And speedy.

A size 13 women's briefs were sent instead of size 9.
Then I had to spend my money to return them.
This was an inconvenience with me being 75, gimpy and poor.
The 13s went off in the mail on 9/3.
I'll be looking forward to some 9s. Thank you

When an item doesn't fit, you shouldn't have to pay to return it. Shopping where you get free returns!

Always get what I need and want! What more could anyone ask for?

I waited about 5 or so weeks for bra and it would have even been longer for panties to come with it. So I canceled panties.
By then bra was on sale but they would do no price adjustment. Will shop elsewhere

Great company - professional, communicative, great products, customer orientated… all the great things needed for a successful business!

I can't rate HerRoom until my return has been refunded. That hasn't happened so far.
Generally, HerRoom has been very pleasant to deal with.

I was able to return and exchange items without any difficulty. It's a great service!

I was happy to find so many colors in plus size woman's bras. I was lucky to find the size I needed in the colors and style I wanted. The sales prices saved me over $100.

I bought a black bra with a design that required pulling it over my head with great difficulty. The act of trying it on a few times, having to remove it to adjust the straps, left skin cells inadvertently attached to the bra. I was not happy with this tight fit, and tried to return the bra.
They refused the return because of this discoloration which was unavoidable.
I sent a note about this explaining what happened. And the only reply I got was an auto reply reiterating their return policy. They wouldn't even discuss the issue.
This company has a strict return policy. My return was outside of their policy. I respect that.

For me the problem was that they couldn't even take the time to discuss what and why it happened.
If they could have only answered my issue personally it wouldn't have felt like such an unfair snub.
A little bit of conversation would've gone a long way.

I will not likely shop here again.

Very satisfied with your company thank you so much

I bought three bras in hopes they all fit but unfortunately two are not good for my shape. I returned two of the items, received an email they received my return and will process in 5-7 business days. But I have yet to have a refund or get further communication from them. It has been almost two months since they received my returned items.

For the sport bra I purchased, the shoulder straps were not long enough to cross.