From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great bras that arrived quickly. Always satisfied with HerRoom. I have shopped with them for years.
The color was not available so a representative notified me and let the know the colors I could have. Very happy with the bra.
Found exactly what I was looking for, Vanity Fair underwear in my sizes. Thanks for your having what I wanted and your prompt service!
Ordered 2 bras. Was charged for both. Never received 1 and was charged. No refund.
I had a little difficulty getting my correct size. The returns were quick and easy.
I have ordered several items from Her Room over the years. First, because of the good products. And also because of the prompt and courteous service. Customer Service was always helpful and kind.
Ordered for my elderly mother, she received her orders and was happy with them
Her Room had the exact items I was looking for. The prices were very competitive. The shipping was very fast!
Good assortment of so many styles. They offer lots of unusual and different items that are so nice.
The shopping experience was fine, but the product I was dissatisfied with.
Hello Rachel - I'm sorry to hear you weren't satisfied with the product you purchased. It looks like you have initiated a return. We carry a large selection of brands and sizes. I hope you visit us again for your next purchase.
Kind regards,
Abby
Customer Service
Good! However I wish the sides of the bra were firmer to keep rolls of fat in and not roll up like a string. I do like the bra cuz it's an underwire do up in the front. Might get another.
I ordered two swim tops one fit and the other didn't. I received it and tried it on then put back in box, sent back the next day. I then ordered the same item two sizes smaller, they refused my refund said the item had signs it was worn and had an order. Kinda hard to wear something in a couple hours and with the tags still on
Took to long on delivery they no longer needed but was unable to cancel
Navigating your website was very easy. I found what I was looking for quickly and the items that I ordered arrived in a timely manner.
Looking For A High Impact Sports Bra. Her Room Website Provided Many Styles & Prices From Which To Choose ~
I was looking for a good quality nightgown at a good price and that is what I found.
This is the only site that have bras and bikini tops that fit me properly
Love this bra - glad I could find it. Straps don't stay on my shoulders so I wear a racerback and I've been wearing this style/brand for several years. If I'm wearing a bra, it's this one.
I have ordered from here many times and have had no problems what so ever. Products top quality, Fast delivery,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana - Thank you for shopping with us. I double checked this for you. I see you contacted us very recently to cancel the item that was on pre-order and that we have refunded you for that item. I hope this answers your question.
Kind regards,
Abby
Customer Service