From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have used this site in years past and they are consistently great at getting my orders processed and shipped out in a timely manner. The items I have purchased are of great quality and price and I highly recommend HerRoom for your personal needs.
I ordered 10 pair of 100% nylon size 5 underwear after a lot of searching and reading reviews. After placing the order and being fully charged and expecting to receive the underwear, I was notified of a lengthy delay. In other words, I was sold underwear that was not in stock! That should never happen in my opinion! When the package arrived 5 weeks later, the fit was huge so I returned all of them and had to pay $9 shipping at the post office. The entire experience was terrible.
Did not read carefully and found it easy to confuse the lined verity with the unlined. I am happy with the lined ones. Will be returning the unlined.
Colleen - We have reached out to you. You are aware that your bra size is highly unusual. It is really a special order size and takes some time to source for you. Your one order for 3 bras did take several months to receive, but we kept you informed with 3 update emails and ultimately were able to fill your order. Your second order shipped out immediately since we had those 2 items in stock. As for your comment about the make-up of your cup's design. Here is our first bullet in our details of the bra: "Sheer non-stretch mesh cups are unlined with a multipart seam layout for a consistent shape." We are sorry that you missed this information. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered two beach house one piece long sleeve bathing suits and I am very happy with the bathing suits and also the prompt delivery.
It seems that each order seems to change the delivery date. It was October now it's November., they send you one bra then the rest takes months to get. Not great customer service. Then after I order my ten bras they send me a text for 25% of my next order. I didn't even get my first order. Very upsetting.
Hello Patricia - We are reaching out to you directly. We apologize for the unavoidable delay in fully shipping your order.
Kind Regards,
Wilma
Customer Service Manager
I'm not very happy when I I do an exchange for a smaller size and have to pay for the shipping.
UPDATED 10/25/24: Received a response to my previous 2 star review on the not great experience I had ordering, and Jacqueline Wells in their customer service department reached out to explain the situation thoroughly. Much appreciated, so i'm updating my review to 4 starts just based on the time she took to explain the reason my initial experience was not so great.
Hello Lakeisha - We thank you for your feedback, and have reached out to you to explain your initial authorization on your card rather than a full charge. The Credit card companies have changed their policy. We now much charge up-front for orders that have pre-order items included. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I've ordered for years love their underwear.,
They last a long time and their prices are reasonable
It took close to two months to get my order. There were very few emails with updates on when I would receive the merchandise. I called the customer service # & the agent was quite rude.
Hello Michele - I have reviewed the phone call, and it was very heated on both sides. I apologize that our representative was not able to stay calm in the end. As for your order, our records show it shipped in 4 weeks to you.We apologize for the delay and see that our delay notice did not make it to your email address. We failed you twice. We are sorry.
Kind Regards,
Wilma
Customer Service Manager
I placed an order totaling $300 as a first time customer. The items were the wrong size (that's on me), but that is not the issue. I chatted with customer service and was met with Cynthia who was very snarky and curt even going to the extent of stating that I was being "sarcastic" despite me only making a mere clarification. To receive the necessary I was left to apologize for something that I did not do. The "bot" was actually more courteous than her as she could not even give me a greeting. A week later, I unfortunately had to deal with her once more as I had followed up on an inquiry regarding their inventory which showed that they were out of stock on my end. Cynthia proceeds to essentially shout at me exclaiming that she's seeing the item in stock. With the aforementioned I simply hung up. I was even more disgusted to learn that she was a supervisor. However, given the subpar and unprofessional attitude that I've received it made sense. Needless to say, I went with another merchant who was very friendly, professional and knowledgeable who I will be working with long term. Her Room will also not acknowledge any customer feedback that you provide (I did after my first encounter with staff from their company). But it worked out because I am able to spend my hard earned money towards a business that actually deserves it. I do not recommend HerRoom to anyone. Unprofessional, rude and incompetent comes to mind when I think of this brand.
Hello Alaina - We take reviews like yours very seriously. I have therefore reviewed the phone call you had with our representative. I must be fair here and respond to your claims. Your review sounds nothing like the call I heard that you made with our respresentative. The word "sarcastic" was never uttered, there was no shouting or raised voices. She is also not a supervisor and never stated that she was during the call. I see you made a full return and received a full refund. Thank you for giving HerRoom.com a try. We understand that you have options when it comes to online shopping
Kind Regards,
Wilma
Customer Service Manager
Can usually find what I want/need and it is mailed out promptly. Easy returns and great selections
Ordered 2 bras one Wacol 44-C received correct size and fit perfectly well
The other one a sport bra did not know the brand…was awful size 44 was correct The C cup is like a DD or DDD
I need to return it…how do I return and have my money back or have another Wacol same size?I will be waiting for your response
I love my Maidenform bras and Vanity Fair illumination panties, but I live in a location that doesn't sell them. I have ordered from Herroom before, and decided to try them again. I placed a large order, and was notified almost immediately that the several items were out of stock or pre-order status. No big deal, I guess. The only problem is that they held up the whole order for a few pieces. The whole order finally shipped out complete 3 weeks after it was placed. It was delivered while I was out of town, which is the reason I ordered the pieces to begin with. Hopefully the next time I need an order, there won't be such a major issue.
My experience with this company was great my order was sent to me in a timely manner I couldn't asked for a better place to shop with
Well I am almost 70 yrs old. I am through with the underwire bra days. I have purchased $60.00+ bras for the last time. The last one were tearing my skin off. I bought that other crap out of elastic. Well let's say DD's can't wear those. Then I found HER ROOM. OMG I am in heaven. I purchased just what I have been searching for. FOR UNDER $30.00. In every color you could imagine. There is so much more.
Thumbs up people...Thank you
I love HerRoom as they have never let me down. They always have what I need and keep me posted if there are any delays. Thank You HerRoom, Linda
I enjoy shopping with HerRoom because of the selection of quality merchandise. Delivery is quick. The selection is good, both full-priced items and sale. There is nothing to complain about at HerRoom.
It was easy to find the bras that I wanted and the order arrived in the time they said it would.
The only panties I wear are shadow line high cut briefs. I have worn them for many many years and they are the only ones that do not ride up. I never put my lingerie in the dryer so they last forever. My old ones are still OK but I wanted to get some new ones in case they weren't available any longer. Thank you for continuing to carry the shadow line panties.
I was able to find my favorite panties in colors that I love! There is nothing like Vanity Fair Lace Nouveau nylon briefs. They've been my favorite over 30 years. HerRoom carries colors I just can't find in the local department stores. Shipping was fast, too! I love HerRoom and VF panties.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle - Our records show that while placing your order, you selected pre-ordered items with a ship date the week that we sent them to you ultimately. During check out, you checked the box confirming you were aware of this delay. Your shopping bag to displayed this ship date as did your check out screen. We apologize you did not see all these notices. The good news is that we were able to source the item for you while most other sites won't even give you the option to order if not currently in stock. It just requires a little time and patience. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager