HerDress.co.uk

Total agreement with all of the other comments and exactly the same experience. Leaving me totally frustrated being £160 out of pocket, with a useless dress no one would ever want to buy. Blocked my emails and with no other form of contacting them.
I work for a bank, so luckily I am familiar with payment fraud etc. If you have purchased from this company and have not received the goods you ordered if the right size / colour etc etc. You can request a refund directly through your bank. The bank will refund you within 48 hours your full money.
The bank then take this up directly with the company to recover the funds for themselves. If evidence cannot be provided by the company that the goods where received, in the condition they should be and the correct item, then the company are liable to pay the bank directly. Thanks, R

Came in a tiny bag after 3 weeks, even though I paid £15 extra for quick delivery. When it came it was scrumpled, and looked absolutely nothing like the dress on the website. It came with no return forms, the zip was broken and the belt was sewn on wonky. The product was faulty and I got sold false advertisement. Their customer service was RUDE and unhelpful, refusing my legal rights of a refund! I have now got my bank to open up a case against them, due to my legal rights of a full refund for a faulty product and false advertisement. The only thing their customer service was was 'get someone to tailor it'... No, I am a student I cannot afford a $#*! dress to waste money on to them try and get it fixed! They even contradict their own return policy and the customer rights laws! They should be shut down, absolute disgrace of a company.

Im writing another review because I want the world to know how awful this so called company is.
I have attempted to communicate via emai, asking if they will refund if I send back the dress. All Ive got is we will give you 10% off. Of course I said NO! I want a full refund. They then offer 15%. I dont think so! Yesterday to top it all off, I got a TNT invoice for £35. Not only have Herdress ripped me off £165, Im now being charged duty tax! Sooooo angry!
Today Im sending back the horrid dress recorded delivery, compiling all the evidence I can and starting a dispute through my bank. Hopefully they will help me seek my money back from this SCAM company!

I bought a wedding dress from this site so excited! For it to arrive completely different to the image advertised, damaged and very poorly made. I Have contacted the company so many times I've lost count, provided photos and they agreed it wasn't as advertised and agreed to give me a full refund to then be ignored to then being told they'd refund me 10% and now to being completely ignored and blocking my email address so my emails are undeliverable! Just don't do it! I wish I had seen these reviews before! I am now struggling to afford a wedding dress and they have ruined the experience for me and any trust in online shopping, which I only took the risk because I have crippling anxiety to go anywhere.

I normally read reviews but everything seemed ok at first with the website. They send you little messages telling you that the dress is being taylored; gets you all excited.
Couldn't wait to see it! The model wearing it in the advertising pic looked amazing!
WRONG! The dress arrived today! It's absolute crap! Nothing like the advertisement: colour was grey not white; lace looked like groovy net curtains with cheap cheap sequins badly sew onto it; holes here and there; crooked hem line; crappy creased material; dodgy zip, the list goes on...
This company should not be alowed to trade. Today is international happiness day, well I ain't happy! I called my bank to seek advice. If I do not get a refund back from HerDress within 15 days then the bank will investigate. They are false advertising and have fraudulently taken my money in my eyes. I will never put myself in this position again!

DO NOT BUY FROM THIS COMPANY - THEY ARE A SCAM!

I bought a wedding dress but it was not the dress on the photos as advertised. It was also advertised to be in the sale saving me £s but they told me it was made to order so how could it be a sale item? I received the dress and was totally gutted to receive a dress which was made of cheap material and it fitted horribly. It was not the dress I was imagining in the photos, it looked totally cheap. The customer service staff were really rude and difficult to deal with. They did not read any of my emails and I felt I had to go over my explanation several times. They refused to give me a refund. Im absolutely gutted & disgusted about the whole experience. Im now out of pocket and having to buy a new dress. This company should be closed down and reported, Im going to make sure they are. Stay away from them they are not a genuine company!

Bought a dress thinking well it's a reasonable price for the dress adorned by "Their so called model" This dress was for my daughter who's prom is looming at the end of June. It eventually arrived and with excitement we opened the flimsy package to discover, 'Lilac coloured, not cream as on model' cheaply sequinned extra long, hard like cardboard bodice' dress. I contacted HerDress to get a returns form. Well thats when i realised I was dealing with charlatans. I have had excuse after excuse, saying that our photographic evidence is not good enough. Who are these people? Be careful.

Have twin girls ordered one dress from them, needs a few alterations but on the wholesale lovely dress. So we ordered a dress for my other daughter. Cheap! Wrong colour! Beads hanging off! Complained and was offered a 6% refund what a joke. Cost over £125 + £28 shipping. Save your money it's a lottery with this company don't risk it. Wish I looked at the independent reviews first as most say the same, all lost money on a dress they can't wear.

Please please do not buy anything from these people. Very badly tailored clothes, sizes all over the place, sub standard materials used, appalling customer service, practically non existent, refunds are refused even though you send them pictures explaining all that is wrong with what you received! I don't think they should be allowed to trade! After a while of e mailing and them just replying in single sentences, they block your e mail and you can no longer speak to them! It is appalling that they are allowed to trade and keep ripping people off!

I dressed it as if I had a Spacesuit, to take my flight into the cosmos, in a word: the miracle in feathers. How I fooled and bought from this site, I don't know, as most would ask. Their business goes uphill, but customers are very dissatisfied! We have business with some psychopaths or mobsters that steal our money and nerves. The question is, how long are they keep working and don't stop by anyone, how long does it take, mislead customers with "fantastic dresses"? People open your eyes, don't be fooled by "Chinese designers"from the factory of scam.

My daughter ordered one in early December for her prom night next June. When it arrived the finish was poor, readjustments would have cost quite a lot and the company was only prepared to refund 10%nothing really! Refund would have been worst as we would have had to pay for shipping and if it got lost, the company informed us they would not refund us. And on the top that we received an invoice from tax and duties for £33,02 because the item was above £35 and came from China. Altogether, we paid over £140 (tax+deliveries) for a dress that costs £84,50. I would definitely not recommend this company. It looks based in the Uk but it is not and you will not be protected by European online purchasing policies.

Do not buy they are not based in UK so their website address is fraudulent and I have reported them to trading standards who are investigating and said they will also submit a report to Google to not allow them to trade. My Daughters prom dress was $#*!, the measurements were so wrong after we had them professionally taken by a tailoress so WE know these were CORRECT you scheming little c***ts!
Brexit should be f***ing international aswell to stop these cheap Chinese factories making mass production crappy items, and having any trade deals with uk!
The only good thing to come out of China is a reputable Chinese food takeaway that doesnt serve cat or dog! Scumbags!