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    HerDress.co.uk

Corporate Values

Overview

HerDress.co.uk has a consumer rating of 1 star from 48 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about HerDress.co.uk most frequently mention customer service, full refund and wrong colour problems. HerDress.co.uk ranks 73rd among Dresses Other sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Then onto the fun and games with Her Dress Customer Service...
  • I bought a wedding dress from this site so excited!
How would you rate HerDress.co.uk?
Top Critical Review

“DO NOT USE this website”

Suzanne A.
4/24/17

Have twin girls ordered one dress from them, needs a few alterations but on the wholesale lovely dress. So we ordered a dress for my other daughter. Cheap! Wrong colour! Beads hanging off! Complained and was offered a 6% refund what a joke. Cost over £125 + £28 shipping. Save your money it's a lottery with this company don't risk it. Wish I looked at the independent reviews first as most say the same, all lost money on a dress they can't wear.

See critical reviews

Reviews (48)

Rating

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Reviews that mention popular keywords

customer service (8) wedding dress (4) this company (15)
suzannea18
1 review
2 helpful votes
April 24th, 2017

Have twin girls ordered one dress from them, needs a few alterations but on the wholesale lovely dress. So we ordered a dress for my other daughter. Cheap! Wrong colour! Beads hanging off! Complained and was offered a 6% refund what a joke. Cost over £125 + £28 shipping. Save your money it's a lottery with this company don't risk it. Wish I looked at the independent reviews first as most say the same, all lost money on a dress they can't wear.

katieb126
1 review
3 helpful votes
February 15th, 2018

I fully endorse the very negative review of the last lady. Complete and utter fraudulent company who show dresses on their website which do not match the product they send you. It's just a rip off and they need to be closed down. Do not waste your money! They gave me a £20 refund - total insult.

luciap12
1 review
3 helpful votes
June 1st, 2017

I dressed it as if I had a Spacesuit, to take my flight into the cosmos, in a word: the miracle in feathers. How I fooled and bought from this site, I don't know, as most would ask. Their business goes uphill, but customers are very dissatisfied! We have business with some psychopaths or mobsters that steal our money and nerves. The question is, how long are they keep working and don't stop by anyone, how long does it take, mislead customers with "fantastic dresses"? People open your eyes, don't be fooled by "Chinese designers"from the factory of scam.

susanm326
1 review
1 helpful vote
July 20th, 2017

Ordered my wedding dress from here. Worst mistake I could make. Wrong size, poorly made. When asked if I could return the dress for the correct sized one their advice was that all dresses are standard and usually need altered. I ordered from them thinking them to be a UK based company. I have been hoodwinked. My fiance and I are taking this further. It's an outrageous and terrible way to treat honest paying customers.

annak135
1 review
3 helpful votes
July 3rd, 2017

Please please do not buy anything from these people. Very badly tailored clothes, sizes all over the place, sub standard materials used, appalling customer service, practically non existent, refunds are refused even though you send them pictures explaining all that is wrong with what you received! I don't think they should be allowed to trade! After a while of e mailing and them just replying in single sentences, they block your e mail and you can no longer speak to them! It is appalling that they are allowed to trade and keep ripping people off!

rosiew22
1 review
9 helpful votes
June 6th, 2019

I bought a wedding dress from this site so excited! For it to arrive completely different to the image advertised, damaged and very poorly made. I Have contacted the company so many times I've lost count, provided photos and they agreed it wasn't as advertised and agreed to give me a full refund to then be ignored to then being told they'd refund me 10% and now to being completely ignored and blocking my email address so my emails are undeliverable! Just don't do it! I wish I had seen these reviews before! I am now struggling to afford a wedding dress and they have ruined the experience for me and any trust in online shopping, which I only took the risk because I have crippling anxiety to go anywhere.

jillf32
1 review
2 helpful votes
July 2nd, 2017

I have just wasted my money buying from them the outfit is a copy I have now seen real thing! It didn't fit material is diabolical and the layers/frills were not stitched in I'm in a battle of on going e-mails to try and get my money back all they are offering is 10 per cent. Help needed please how can i find out if some one can get my money back for me it' un acceptable.

lisav82
1 review
3 helpful votes
April 7th, 2018

Do not buy they are not based in UK so their website address is fraudulent and I have reported them to trading standards who are investigating and said they will also submit a report to Google to not allow them to trade. My Daughters prom dress was $#*!, the measurements were so wrong after we had them professionally taken by a tailoress so WE know these were CORRECT you scheming little c***ts!
Brexit should be f***ing international aswell to stop these cheap Chinese factories making mass production crappy items, and having any trade deals with uk!
The only good thing to come out of China is a reputable Chinese food takeaway that doesnt serve cat or dog! Scumbags!

colins51
1 review
4 helpful votes
April 8th, 2017

ZERO STARS. When ordering my wife fortunately put the wrong expiry date in. Website said not authorised so wife rang credit card company, they said avoid this website because it has attempted to take THREE payments of DIFFERENT amounts from our card. Should be shut down and if there is anyone operating this website in the UK then they should be arrested.

helenm193
1 review
2 helpful votes
April 10th, 2018

Im writing another review because I want the world to know how awful this so called company is.
I have attempted to communicate via emai, asking if they will refund if I send back the dress. All Ive got is we will give you 10% off. Of course I said NO! I want a full refund. They then offer 15%. I dont think so! Yesterday to top it all off, I got a TNT invoice for £35. Not only have Herdress ripped me off £165, Im now being charged duty tax! Sooooo angry!
Today Im sending back the horrid dress recorded delivery, compiling all the evidence I can and starting a dispute through my bank. Hopefully they will help me seek my money back from this SCAM company!

sandym97
1 review
3 helpful votes
April 11th, 2017

Bought a dress thinking well it's a reasonable price for the dress adorned by "Their so called model" This dress was for my daughter who's prom is looming at the end of June. It eventually arrived and with excitement we opened the flimsy package to discover, 'Lilac coloured, not cream as on model' cheaply sequinned extra long, hard like cardboard bodice' dress. I contacted HerDress to get a returns form. Well thats when i realised I was dealing with charlatans. I have had excuse after excuse, saying that our photographic evidence is not good enough. Who are these people? Be careful.

Tip for consumers:
I wouldn't use this site.

Service
Value
Shipping
Returns
Quality
penelopw
2 reviews
5 helpful votes
February 22nd, 2017

Update on my last post- Herdress have now offered a 10% refund whoopee do! Not the full refund as per their returns policy for sending the wrong colour! I will keep trying though. In the meantime don't order from them unless you are prepared for poor customer service should something go wrong!

helenm162
1 review
2 helpful votes
March 20th, 2018

I normally read reviews but everything seemed ok at first with the website. They send you little messages telling you that the dress is being taylored; gets you all excited.
Couldn't wait to see it! The model wearing it in the advertising pic looked amazing!
WRONG! The dress arrived today! It's absolute crap! Nothing like the advertisement: colour was grey not white; lace looked like groovy net curtains with cheap cheap sequins badly sew onto it; holes here and there; crooked hem line; crappy creased material; dodgy zip, the list goes on...
This company should not be alowed to trade. Today is international happiness day, well I ain't happy! I called my bank to seek advice. If I do not get a refund back from HerDress within 15 days then the bank will investigate. They are false advertising and have fraudulently taken my money in my eyes. I will never put myself in this position again!

shorehg
1 review
1 helpful vote
July 22nd, 2017

I have ordered and paid over 100 pounds and ended up with a dress made toltaly wrong. They have no idea of measurements and are the worst company I
Had ever experienced. Coming to complain and returns they just ask for photos and keep emailing but just wasting my time with no result. Absolutely disgusted with them.

alexandrab46
1 review
4 helpful votes
July 29th, 2017

Absolutely disgusting. I brought a wedding dress on here. The size was all wrong, the material was poor, it came damaged and ripped. I'm battling still to get a refund. They are making constant excuses. Let's name and shame them. Court here we come!

alf1496
1 review
6 helpful votes
April 6th, 2017

I have had an absolutely terrible experience with this company. I ordered two standard size bridesmaid dresses costing £128 which included £23 postage. The dresses arrived within timeframe stated and my girls were so excited to receive them. However, the colour was not as stated and the dresses were made appallingly. My tailor who has over 40 years experience could not believe the bad workmanship. The dresses looked nothing like the picture. When I complained and asked for a refund, Herdress simply replied time and time again for me to take them to a local tailor for "alteration". My tailor commented that the dresses could not be altered to fit my children and that they would need completely taken apart and started again, which defeated the object. Herdress did not offer any return/refund and have refused to answer any communication now. Terrible company and a complete rip off.

janete24
1 review
3 helpful votes
May 31st, 2017

Customer service is appalling they just keep repeating the same statement over and over, it's worth going with a proper UK based company

amandag106
1 review
4 helpful votes
June 9th, 2017

Purchased a dress and gave all my measurements but the dress is over 8 inches too long and all they say is get it fixed locally - for one, i haven't got the money and for two, it is lace effects around bottom so would lose all this - that's why i gave specific measurement that you said you could do! Disgusting

karlync
1 review
4 helpful votes
May 10th, 2017

Absolutely disgusting how this company works. Paid over £300 for number of dresses. All wrong. Not being offered exchange or refund. No reply to emails and no number to call. Stay well away.

sianb
1 review
5 helpful votes
March 7th, 2017

These people are scammers and criminals. They will sell you a terrible product in the wrong size, and refuse to give you a refund under any circumstances.

They have stolen £100 from me. They sent me a dress with different measurements to the ones I ordered, and I sent them proof that they had done so. They refused to refund and gave me no reason, even though they state in their returns policy that this is a legitimate reason for a refund.

Aside from them sending the wrong size, the actual dress is terrible quality and looks nothing like the picture.

This criminal company need to be shut down. AVOID THEM.

deer52
1 review
4 helpful votes
July 30th, 2017

Please, please do not order from this company. This company is a totally sham. They have no idea to conduct business.
They sent me the wrong dress and would not have it back. There sizes are totally wrong and incorrect. This company should be put out of business. They take your payment send you incorrect orders and then won't refund you.

jjp7
1 review
8 helpful votes
February 16th, 2017

Placed an order at the beginning of January and was promised it would be delivered by the 20th. Didn't turn up until a couple of days after that date after receiving tracking info stating it was coming from Singapore and then was held at Heathrow. This wasn't the end of the world as I didn't need it until beginning of Feb, however when opening the package the dress has completely different coloured beads sewn onto it which was nothing like the image of the dress online. Online it was an white dress with ivory beads and the received dress had gold beads. Adding on to this thread holding the beads on was hanging off all over the place, sticking out and in no way had been finished. Adding further to my disappoint was when my partner tried the dress on. She couldn't even get it on! We had measured before ordering the dress and used the online sizing guide to ensure we got the correct size however the dress that we received was completely mismatched in sizing... Then onto the fun and games with Her Dress Customer Service... On their website it clearly states "Q: What is your Return Policy?
A: Customers need to contact Herdress.co.uk Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund." We filled out the online form as requested to receive the returns form which we never had a response from. We then emailed directly including images of the dress to be told we could get an 8% refund, a little way away from a full refund!

Do not order from this company! Take your business elsewhere as Her Dress will just con you.

Service
Value
Shipping
Returns
Quality
adamt69
1 review
5 helpful votes
May 8th, 2017

If the dress you bought looks nothing like what you ordered get a CHARGEBACK with your creditcard.
It is a bit of hassle, you need to provide printed emails with all your complaints to herdress and their responses and then possibly send them links to review sites to bolster your case.

Trustpilot is another site with plenty of disgruntled herdress customers.

Tip for consumers:
Apply for a chargeback with your creditcard

Service
Value
Shipping
Returns
Quality
elizag5
1 review
6 helpful votes
November 28th, 2017

Came in a tiny bag after 3 weeks, even though I paid £15 extra for quick delivery. When it came it was scrumpled, and looked absolutely nothing like the dress on the website. It came with no return forms, the zip was broken and the belt was sewn on wonky. The product was faulty and I got sold false advertisement. Their customer service was RUDE and unhelpful, refusing my legal rights of a refund! I have now got my bank to open up a case against them, due to my legal rights of a full refund for a faulty product and false advertisement. The only thing their customer service was was 'get someone to tailor it'... No, I am a student I cannot afford a $#*! dress to waste money on to them try and get it fixed! They even contradict their own return policy and the customer rights laws! They should be shut down, absolute disgrace of a company.

nihald
1 review
6 helpful votes
January 21st, 2017

My daughter ordered one in early December for her prom night next June. When it arrived the finish was poor, readjustments would have cost quite a lot and the company was only prepared to refund 10%nothing really! Refund would have been worst as we would have had to pay for shipping and if it got lost, the company informed us they would not refund us. And on the top that we received an invoice from tax and duties for £33,02 because the item was above £35 and came from China. Altogether, we paid over £140 (tax+deliveries) for a dress that costs £84,50. I would definitely not recommend this company. It looks based in the Uk but it is not and you will not be protected by European online purchasing policies.

Q&A (10)

Answer:

Put in a complaint and ask for a chargeback if you paid with a credit card.

By Adam T.
Answer:

Not sure... get in touch with your bank

By Adam T.
Answer:

If you paid by credit card start the chargeback process.

By Adam T.

Can’t see your question? Ask to get answers from the HerDress.co.uk staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Buy newest style for wedding dresses, bridesmaid dresses and prom dresses at High Quality with affordable prices. Be wonderful for your big day!

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