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My daughter bought a prom dress for over £100, when it came it looked as if a five year old put it together, will she get a refund?

asked by Jon M. on 5/9/17

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More questions about HerDress.co.uk

Hi I try to,open the page and it's a problem with your web, I am interesting in one dress,
how to contact with you? some number??
can i have the phone number please to contact with you?
can i have the phone number please o contact with you??
Hi, My future daughter in law ordered a wedding dress from the Her Dress site for £200. When the dress has arrived, it has faulty stitching under the arms and it is not of good quality material and nothing like the picture on the website. I feel so sorry for her, she is distraught and reading some of the reviews, I see that a lot of people have the same problems. Sorry if I am being naive here, but is there really nothing one can do about these sites. She thought it was a UK site. They refuse to give her the money back and they say in their email that they will give her 5% compensation back and not to send the dress back as it "may get lost". Can you give any advice to me please. They paid for it with my sons debit card and I see here that there is a system called charge back with the bank, do you think they should try that.
She paid with her debit card, are the rules the same for asking for a chargeback?
My daughter bought a prom dress a few months ago, wen it came through it looked terrible. She contacted your company several times only to be fobbed off. Will she get a refund?
When will I get my full refund? When will you give me your company bosses e mail? P Wager

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