Came in a tiny bag after 3 weeks, even though I paid £15 extra for quick delivery. When it came it was scrumpled, and looked absolutely nothing like the dress on the website. It came with no return forms, the zip was broken and the belt was sewn on wonky. The product was faulty and I got sold false advertisement. Their customer service was RUDE and unhelpful, refusing my legal rights of a refund! I have now got my bank to open up a case against them, due to my legal rights of a full refund for a faulty product and false advertisement. The only thing their customer service was was 'get someone to tailor it'... No, I am a student I cannot afford a $#*! dress to waste money on to them try and get it fixed! They even contradict their own return policy and the customer rights laws! They should be shut down, absolute disgrace of a company.