About the Business
Bulk herbs, spices, seasonings, teas and essential oils from Monterey Bay Spice Co. All of our bulk herbs are wholesale.
Monterey Bay Herb Co. Reviews Summary
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have been ordering from this site for about a year now, have tried a dozen of their teas - all of them good & inexpensive. Their Earl Grey is delicious (far better than the much more expensive Teavana brand), and their Polari is a splendid minty tea, their Chai is very good as well.
The site was full of information on each herb they supply. Their prices were far better on all the herbs I purchased than their competitors. Before finalizing the online sale, I noticed that they sold essential oils as well. I called and asked a customer service rep many questions about the oils, including sourcing, quality, testing, etc. While they won't be my EO supplier, since a lot of the information I was looking for concerning verification of oil authenticity and purity can't be provided, the customer service rep pleasantly assisted me, admitting what she didn't know and being willing to put me on hold while she got me the answers to my questions. The order arrived in a timely manner. Everything appears to be as it should be, although I haven't used any of the herbs yet. All other reviews I read on other websites listed this company as reliable as well.
We are so happy to hear your feedback. Our website contains very useful information on each product we provide and our customer service reps are always there to answer any questions or concerns you may have. We look forward to continue doing business with you. Thank you for your support.
Placed an order with herbco.com and had a question about the order so I called the phone # that was provided in the email invoice I received. The man that answered the phone was extremely rude and made me feel like I was wasting his time. He would not answer my question "are the herbs I'm ordering cut and sifted" not being impressed with his service I just canceled my order...
Hi Bob,
We apologize for the inconvenience. Please don't hesitate to give us a call if you have any comments or questions regarding our services or orders. We are more than happy to help.
They have the best selection of loose leaf herbal teas! They even have organic blends. The prices are good. I'm so glad I found this site!
Hi Bella,
We are thrilled to hear your feedback. Thank you for your business.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
We are happy to hear you have been enjoying our products. We strive to provide the best quality products for all of our customers. Thank you for your support and we hope to keep doing business with you.