Hemper

I ordered 2 items with protection on Aug 24 2020 and have still not recieved my order. Was told that order was in route to USPS facility but was informed that they only recieved the info to make label while awaiting items but that they weren't shipped from warehouse yet. Ill never order from them again and I'll discourage anyone else from ordering anything from them. Was told that order was lost and had to be reshipped so here we go again for 2nd time and hurry up and wait to not recieve what I've already paid for 2 months ago. Ridiculous!

Company is crap ordered on Nov 24 2020 some items were for xmas. Yet it is Jan 13 and I have still not gotten my order. Started emailing 2 week in dec. When Jesse finally answer they assured me the order would be reshipped asap. Yes still no order and no up dates. Then tried customer service again to week but finally Patrick answered but just as quickly started ignoring me again. Will be disputing with cc company on Friday. NEVER ORDER FROM COMPANY WITHOUT PHONE NUMBER.

I ordered April 19th. I saw that due to Covid 19 that I could expect longer shipping times and customer service. I thought "ok, I will give them the benefit of the doubt and be patient." I have since tried to reach out through their online chat and via email to inquire about my order as it is now May 3rd. I can understand that things are still backed up, but this is rediculous. How can anyone expexct to run a healthy company this way. Its already bad enough, that they are only avaible to reach Monday-Friday and only after 12pm according to their website. Im just hoping I get my order and its correct at this point. Save your money. Do not shop from here. I just do not understand why it is so hard to shop online with companies in this market. If my order gets out of processing and is shipped tomorrow, I will take my review back and give them one more shot, but im honestly holding my breath that it will happen.

I purchase a box last summer. The items arrived damaged and I contacted their support. After sending them about a dozen picture of the broken item, the nearly refused to send me a fixed piece. It took about 2 months (with the extra route protection) for them to finally send me a replacement.

Then I mistakenly ordered another box. It's been over 5+ weeks since I paid and I still don't have the box. They claim it was shipped and the postal carrier lost it and to check with them, but refuse to send me the tracking to make sure they're not lying. The tracking was not on their site or the route protection that I paid extra for. After 3 weeks of my constantly asking for updates, I finally got a real answer. The box wasn't even shipped. They just lied thru their teeth (like I knew they were) and when they said everything was shipped. They shipping label was created a whole month after my order. It's been over a week since the label was created and the box still hasn't left their warehouse. I've been asking for a refund for the past 3 weeks and they refuse to give me back my money and they refuse to send me the items I paid for. I would never recommend this company to anyone. They're liars and thieves.

Wow, I finally got my box in the middle of February, except it wasn't the wish box, it was the February gamers box with the wish bong. But the pieces were packed by a small child or someone with no common sense, so the bong arrived complete shattered. And of course i contacted Hemper and still no replacement or refund. They stopped answering me again - even tho I provided pictures AND had route shipping protection.

So I got broken piece 6 weeks after I ordered and the rest of the items are wrong. Bait and switched me like a mf.

They wont post my review of theyre horrible serivice, i have a 3 month subscription to the hemper box. Havent recieved the october box its been currently 16 days since the label has been created. All emails are copy and paste responses. They refuse to actually talk to you, they ignore you and will not post a bad review on there site. Itsbsad cause if done right hemper could of been a powerhouse but no, they are greedy $#*!wads who dont know how to run a buisness. Ive started finding the products i like elsewhere

The customer service is the worst, absolutely the worst. I have been to their Instagram, page their Twitter, and wrote them a email. No response maybe its because I was cursing them out but when someone has your money you do them things. I'm waiting on a order that hasn't even been sent to the post office yet and this is after a week. I highly recommend you shop at 420science.com they are a far better company. I ordered from them because I needed this piece. Im not able to go to a physical store because I'm in a wheelchair and I rely on shipping to save my $#*! when I'm in need. Wish I could write this review on their site, but they don't allow you to write reviews because they are using a service thats writes only good reviews for them. Go to their website and compare and contrast these reviews compared to the one on their site and tell me that bot fishy, especially that you can find no where to write a review. This is a terrible company. I just want my $#*!ing money back so I can go else where with my business i. E. 420science

Placed an order on 11/30, never received confirmation email for my order, but my card was still charged. I figured hey we're in a global pandemic, I'll be patient before getting worried. On 12/5, I still hadn't heard anything so I sent an email to customer service. My email went unanswered, I sent a follow up email on 12/9. Still nothing. Given that it's been almost two weeks since my card was charged, and the company has yet to respond or confirm my order, I am left with no choice but to dispute the transaction with my credit card company. Even one automated email to all orders letting customers know about delays would've assuaged my concerns, but they aren't even doing that? The company's account was also recently suspended on Twitter, super legit. If you check their IG, it's full of comments from people whose orders have been delayed for months. I strongly urge you to avoid the hassle of any interaction with this company, and particularly avoid at all costs if you rely on medicinal, it's not worth the gamble. There are other companies out there who have figured out how to deliver products, respond to customers, and keep their employees safe. If it weren't for the incessant marketing emails I wouldn't be sure they are still in business, something's fishy.

Ordered item back on April 16th, it "shipped" May 12th, and yet here we are 8 months later and still a no show. I tried to chalk it up to Covid newly messing everything up mail-wise but seeing new reviews on the site from other customers happily getting their products in a timely manner I started to feel like maybe I was one of few that slipped through the cracks like a crumb in the couch. Tried to email customer service a few times and just got the usual robotic "ticket filed, wait for response" loop from their dedicated team of customer service androids instead of an actual human. Pretty much took off with $48 (not a terrible loss, but still pretty annoying)
And even with priority mail (stupid me!) the last known fate of my package was that it's forever sitting in their Las Vegas warehouse while they probably went and bought lunch with my order payment. In all honestly in my frustration with 2020 I've completely forgotten about Hemper and my MIA package the last few months, only until recently they boldly emailed me asking how I was enjoying said product, which annoyingly reminded me of their existence and my damn package that never arrived. Hilarious. Y'all f*ckin' suck.

I order a product on December 12th. I ordered priority 1-3 day shipping. It is now December
22. Still no product. I will never buy or refer hemper to anyone because they take your money but they do not send your product. They also create a fake shipping lable it keeps saying in transit. DO NOT FALL FOR IT. I REPEAT THIS IS A FAKE COMPANY
BECAREFUL MY PEEPS. THEY SUCK. IM VERY PISSED AT HEMPER. IT IS A FAKE WEB. THEY JUST WANT YOUR MONEY. Btw there is no phone number. They DONT NOT respond to chat or emails.

DO NOT ORDER ANYTHING FROM HERE. THEYLL SEND YOU WHATEVER THEY WANT AND BILL YOU FOR IT! Livid and dissatisfied is an understatement!

They told me I'd get my product in a month due to understaffing from COVID. Other companies however didn't seem to have a problem getting orders fulfilled and shipped. I ordered on May 12 and the product was "picked" on the 27th. Then it sat there for a long time until I got concerned and tried chat bubble twice, their support email twice, and their number numerous times and their lines have always been down. Finally I tried Facebook messaging and Instagram and they got back. It took over a week and a half to get back to me. They claimed they were hiring more people to answer back customer service inquiries. But that doesn't help their deplorable pace on shipping. Not to my. Knoedge then, but my roommate ordered something very small and it took FOUR MONTHS for one small item to come to our door. Their logistics model seems like trash, their customer service is pathetic, and worse their prompts are misleading.

Once I got a hold of a human being from HEMPER, the person I was speaking with told me my order was supposed to be "processed" by the next day. I was told it was to be DELIVERED. Not PROCESSED. I had my mind made up about canceling my order to begin with, but if I hadn't until that point, that would have been the last straw.

Don't order from this joke of a company. They're scammers and liars with nice packaging.