HelloFresh

HelloFresh requires you to sign in and add your payment information no matter what. Once added, they automatically schedule you're next 6-8 deliveries. You must cancel each one of these deliveries manually in order to avoid being charged for them and they charge you more each delivery. Even after these automatically scheduled orders, they will continue to schedule more routine deliveries without prompting you. Essentially, they will continue to charge your account and send you orders unless you manually cancel them prior or if you close your account. I tried HelloFresh. Paid for one box, cancelled the rest. Didn't like it and forgot about it. About 6 weeks later I get a PayPal notification saying they HelloFresh charged me $50. I didn't even get a notification for this delivery! I called customer service, told them to cancel it and they said they couldn't because they have a 5-day cancellation policy. I was charged outside this 5-day window.
Alongside all of this shoddy business, the meals are low quality and cheap. HelloFresh praises themselves by stating that each box includes over $70 of food and that it's high quality. I could've went to the grocery store and spent $12, instead of the $40 I was charged from HelloFresh.
I can go on and on about this poor excuse for a business but I think you get the picture. Save your money and make sure to close your HelloFresh account before they charge you without your permission.

I wanted to try the food and understood auto-replenish was part of the deal. Once my first meal was ordered, I paused delivery to give my family a chance to try it before we automatically order more. So I pushed my next delivery out to 1/3/22 (don't need this food during the holidays!). Hello Fresh shipped my second box anyway and once I was provided notice it was being prepared, I called Hello Fresh directly and told them to cancel that shipment. They won't cancel it, even though I had requested online to pause the shipment. The food is now 2x the cost of the first shipment, and not worth the price.
The food is mediocre and the plastic waste associated with this type of program is sickening. Hello Fresh has proven themselves an unethical company and they will bait and switch you into joining their program, and then not letting you cancel until they get an additional, over-priced shipment sent to you.
They also offer no refunds, so the customer is always wrong from their point of view. Horrible company - do not use!

I started HelloFresh with an attempt to make my busy life easier. I went through all the prompts to set-up my first order, the box they had picked for me were things I would not eat/couldn't eat. So I quickly chose other meals - Great! A couple days later I got a email saying my box was coming in a few days, when I looked at the box it was all the wrong meals, I quickly messaged them on their chat system and they told me I could not make any changes, cancel or refund my box even though it was DAYS before delivery. I explained these meals were not ones that I could eat and that I chose other meals. They kept repeating the same line " we have no record of you changing meals" and refused to help. I tried calling in, again no help, and escalated the claim to a manager who said they also could not help or refund.

I would highly suggest not using Hello Fresh and finding an other alternative delivery service with better customer service. HORRIBLE and would give 0 stars if I could.

As a first time user, I will be going elsewhere and am extremely disappointed and appalled by their customer service.

Hello Fresh is a service that delivers the ingredients for meals you select. They had a special price for 4 weeks, so I thought I would try it so my husband and I could cook together. Hahaha! He didn't get into it at all.
To explain how it works, a customer can choose the basic plan, a veggie plan or a family plan for however many meals a week you want for however many people you want to feed. I chose 2 meals a week for 2 people, and after the first week, it came up to about $27+ dollars a week, on the special. They send all the ingredients to your home, along with directions on exactly how to make each meal. Every meal was DELICIOUS.
I do NOT like to cook. It's time consuming and messy.
I ended up cancelling hellofresh because it was just too much work to make the meals.
However, their recipes gave me great ideas that I can simplify and use in the future.
And I have to say that all the deliveries came on time, even though i now live outside a small town in Wisconsin, and the winter here has been brutal!
I may sometime get back with HelloFresh and just order 2 meals for 2 people per month. They have very flexible plans. I maybe can handle complex meals twice a month.
But remember, i don't like to cook, and haven't done much cooking, so what's complicated for me may be simple for you.
It was easy to cancel, which I appreciated.
So I believe they are a good company, but it's just too much work for someone who hates to cook.

I have used HF on and off for 2 yrs. They started great but have failed in the last six months. Missing or 1/2 portioning of ingredients, frozen items that are not supposed to be frozen, moldy spices and vegetables especially beans, crushed tomatoes, avocados that don't ripen til 2 weeks after receiving them, wrong meal or wrong recipe card. My ingredients come out of the Edmonton area and their quality control has diminished greatly. I'm tired of phoning their customer service line to let them know they are not delivering a quality product here in Alberta. Yes they give me a partial refund on the meals box each time but I don't want to have to complain. It's time consuming and frustrating to get through to them and then I still have to go to the grocery store to replace the ingredients they hooped up on. I finally gave up sending complaints and started keeping some extra ingredients in the house in case but that doesn't help with the fresh ingredients. The final straw came when they sent frozen eggs for the egg salad sandwich lunch my teenage daughter wanted to try for her school lunch. Because the eggs came frozen so when my daughter made the sandwich filling it was runny and the egg whites were rubbery. I called, complained and canceled my account. In general I liked the idea of meal kits as it frees up time and allows my teenaged to easily prepare meals when I can't. I also liked the variety of meals they have but with such poor quality kits I never know what I'm going to have to deal with so I won't be going back.

I signed up to Hello Fresh because they offered a voucher for money off. The voucher didn't work and I had entered all of my details before I realised it just wouldn't work for me. Hello Fresh immediately took £46.+ from my PayPal account at 3.03 on 8 July. I cancelled the deal less than 10 minutes later. Due to the weekend I assumed they would refund me today but seeing they hadn't I contacted them by phone (which actually is the only way to get through at your own expense). I spent 30 minutes with a perfectly nice agent who kept spouting the party line. 'You must cancel within 5 days. Your order is due on 12 July'. I've no idea what I ordered. I don't recall choosing anything and I don't want anything. Asked to speak to a manager. Told the agent would have to submit a report but that the manager would only reiterate what he had said, I told him that I
Would decide whether or not I needed to speak to someone in higher authority not him. I waited a further 5 minutes for him to fill in a form. Still waiting a call back from a manager - what a surprise. This is an intentionally complicated service to cause you to spend your hard earned money on something that they seems to have difficulty selling. One would assume that if you cancel your application that would be the end of your dealings with these sharks. Apparently you have to cancel the order separately but it doesn't state this on any of their useless information. BEWARE! AVOID! AVOID! AVOID!

I tried the service with a PROMO code sent to me by email. 19.95--- OK got the meals -- Every item was very fresh and expertly packed... but recipes arewaaay too complicated- to put the meal together - Following their recipe took three times as long as my own cooking. I was exhausted and the meal was just ok- NO vegetables- just cherry tomatoes and cilantro-- I eat half veggies and half meat etc... ANYWAY-- Just was checking my bank account and WHAM! The tagged my account for 59,99 WITHOUT my authorization- I will call my bank and have their auto withdrawals stopped but they better REFUND this amount- Their reputation should depend on their HONESTY - We'll see - I am LIVID!

I had a random charge from this company when I have never signed up for a subscription, I didn't hold this against the company as these things happen but when I called four day ago to have the remove my card from any account an refund me my money because I did not authorize this transaction the run around started. The employee stated there was no way for them to refund me and when I asked for a supervisor I got told there was non on duty, day two consisted of the same conversation but a different employee, also no supervisor available until 4pm they said, now going on a week I finally got a supervisor on the phone and they again said they need to reach out to their boss and it would be another 24hrs and when I declined they hung up the phone on me three times. Well now there is a complaint into the BBB and an ongoing investigation as to why they charged me in the first place and how to retrieve my funds. Still no assistance from hello fresh what so ever. This is a very poor company with little to no customer service. I will be the first to say they will never get business from me in the future and I'll make sure anyone I know who currently has them dose not any longer. I hope you all do not have to go threw the same issues as they will take your money and run even if it was not authorized!

Bought a gift card for elderly parents. HelloFresh requires a credit card number with the gift card. HelloFresh fraudulently signed them up for a subscription and charge their credit card $70 for food they DID NOT ORDER and DID NOT WANT.
HelloFresh will NOT refund money. Run a round with customer service - long wait times. ELDER FRAUD
BEWARE - DO NOT BUY OR USE GIFT CARD WITH HELLO FRESH as they will automatically sign you up for a subscription.

Still kind of in shock over how this company operates. I signed up as I was interested in finding out more. When I couldn't view the menu without first supplying a payment method, I didn't think anything more of it so I added a credit card. I had a look at the vegetarian meals and decided the food wasn't for me and decided not to use HelloFresh after all. To my surprise I received an email the next day saying that my box was being prepared for delivery. I called customer service only to be told that by signing up, I was signing up to a subscription and even though I had just wanted to browse the menu first, some vegetarian meals had already been pre-selected for me. There was no "submit" phase for this order, no ability to simply browse the types of meals before committing, it was all arranged for me and as I had apparently missed the cut-off time (which had never been disclosed to me) there was nothing that could be done. I guess this is how HelloFresh get your money, in this weird semi-scam-ish way. So disappointing as the meals honestly look revolting. So BEWARE! Don't even risk signing up to find out more, because they'll take your money without you even realising you're signing up for a subscription.

I ordered (with Customer Service help) the 3 day/4 meal plan on Sunday Sept 18. Because I wanted deliveries to be on Tuesday, I was told that because of that my first delivery would be September 27. Sept 27 came and went and I was notified that there had been an issue and the box would arrive by 2:00 on Sept 28. That time came and went and I was told that it would arrive by 8:00 that day. 8:00 Sept 28 came and went and I was notified there was an issue with order so it would not come until Sat, Oct 1. That date came and went. I finally received the package at about 6:00 Sunday evening, Oct 2. (5 days after the original delivery date.) The cold packs were melted and 2 of the 3 meals I received are not what I ordered. I'm lucky a lot of items were vegetables. I won't eat the turkey or sour cream. I called customer service 4 times and now have a credit on my account of about $200.00 - from my FIRST order. But I can't use it until I have ordered 8 boxes. I'm not sure I want to order ANY boxes. Customer Service has a script they read from. "Insert customer's name here." Each person said almost the same thing. The 3rd time I called, I asked to speak to a supervisor but was told that would take 24-48 hours. I am now 5 hours from that deadline. I would like to talk to someone to find out what the heck happened but I only get low level customer service people who read from a script and have English as a second language. Please give me a reason why I would want to order from here again!

I have called so many times regarding a gift card that I received for my birthday in May. I attempted to use the card and was told that I needed a credit card before I could use it. I DO NOT HAVE A CREDIT CARD.
I was told that I needed a form of ID I offered to send a copy of my passport or drivers license.
PLEASE REFUND THE 60.00 FOR THE GIFT CARD THAT I CANNOT USE

I tried hello fresh and my house burned down and the food was Sooooo bad that my sister died of that.
I will sue this scam loophole and save the world.

This was the worst experience ever. My first order came in without any meat. I reached out and told I would be given a $45 account credit. They forgot to say that this account credit would not be applied to future orders until all the promotions are expired (7 or 8 weeks later). When I realized this, as I was charged again without any of the discount applied, I called to cancel my account and my upcoming delivery way ahead of time. I was told everything was done and that my charge was refunded. As the refund would not appear, I had to call again to find out my account had not be closed but just paused. I went over the whole thing again to be told it was closed and I was getting my refund. A couple of days later the food comes in. I called again and I am told it was too late to cancel the last delivery (when I had cancelled it way ahead of time) but that I would be refunded. I asked for an email confirmation stating I would be refunded and was put on hold, then hanged up on. I never received an email nor was I refunded. I had to dispute the charge with my bank. This company is a scam. Do not believe the rating/reviews they are listing, just google them and the BBB and you'll see.

The meals are not what it looks like. You have to sign up and provide your credit card before you can see that out of the 30 meals you can choose from many of them are duplicates - so there aren't 30 choices. The choices I had included a sandwich, quesadilla and a pasta that reminded me of my school lunch program - and those are their photos and representation of their food. HUGE disappointment! When I saw what my choices were (after you sign up and pay) I tried to cancel. - They say it's easy, cancel at any time... try to find that option on their website. I started a chat and had to tell them I wanted to cancel 3 times before it was even acknowledged. Then the rep tried to talk me out of cancelling. Have you ever tried to cancel your cable... it was worse than that! Do not let their coupons and discounts entice you. It is not worth your time to even visit their website! I wish I would have taken photos of the food choices but I only decided to write this review after trying to cancel was so difficult. I couldn't get back to the actual menu choices. And they were NOTHING like what you see BEFORE you give your credit card #.

My box was due for delivery on Sunday 8 May and following a lack of tracking details by 11am on that morning I contacted the HelloFresh customer service chat but could be given no more information about when my delivery would arrive. I continued to wait until 3.30pm at which point I contacted the customer service chat again but could still be given no more details.

A few minutes after this online chat an email miraculously landed in my inbox saying my food delivery box had been misplaced by the courier and had been cancelled as a result, with the value of the box added to my account as a 'credit' (not refund). I followed this up instantly with a call to HelloFresh customer service team to request a refund, by which point it was 4pm and as it was a Sunday my local supermarket was now closed, leaving us with no evening meal.

The call was escalated to a 'manager' who to their credit called back the same evening but could offer nothing more than £10 credit on my account. I had waited in the whole day for this delivery, to be left disappointed with no evening meal, and to only be offered a measly £10 credit really showed me just how little this company cares about their customers.

As a result I have now closed my account with HelloFresh and will be trying out an alternative meal box supplier.