HelloFresh

Site navigation is TERRIBLE, and the lack of flexibility in the program is frustrating. There is a very small window of time to select meals before the box is shipped, resulting in receiving food I will not eat more often than not. I have seen similar complaints for years, but this company does not tailor their product to user demand.

We've had some decent meals from Hello Fresh. Several times they forgot ingredients and had the wrong recipe to match or had wilted produce, but overall it was nice to try new recipes and have it delivered. We took two months off while we remodeled our kitchen. We ordered again once it was about finished and our craftsman is staying with us while we finish this project. I, thankfully had some left-overs that we are eating tonight. I had planned to made a Hello Fresh meal - which was PROMISED to be delivered by 8pm. I waited until then - late dinner with no delivery. I heated leftovers and THEN the delivery arrived. I believe this will be our last order. :(

Initially, I liked the service however I found that as time went on I was receiving more and more bad produce (tomatoes smashed or rotting, wilted scallions) in each shipment. I contacted customer service as got some credit. I decided to pause (which you can only do by skipping weeks up to 6 weeks). Then when reviewing my credit card I saw a charge for another box. I contacted customer service immediately to cancel the box and was told they couldn't cancel as it was in "pre-shipment" Today is Wednesday the box won't ship til Saturday and they can't cancel it? Seriously. I got no notification. Some other pet peeves: The front page of their website is so full of offers for new customers its hard to log in for current customers.

Bottom line: The recipes were the best thing about this service, but the food quality leaves a lot to be desired.

Within two weeks of starting Hello Fresh, a box showed up with the ice bags melted and the meat lukewarm. In the last two months they showed up, including today, with a meat packages leaking into the rest of the box. If they'll ship meals with bags of leaky chicken and melted ice, what the heck might be going on in their processing plant?

Canceled this afternoon and contacted the Maryland department of agriculture, their food safety director. Don't know what may come of it, but if you're reading: find another service!

To start off they advertise false coupons saying that you'll be getting free meals and end up charging you for it. I tried calling them to explain I wanted to cancel my subscription and that I was charge for it when I was supposed to get free meals and they keep hanging up on me. I cancel the subscription and received an email it was processed and every week they keep charging me for meals that I did not order or authorize them to charge me. The customer service is extremely disrespectful every time I tried to talk to them they will hang up! This company just want to take your money and will charge you without your permission! I had call them 6 times for 6 different transactions that I did not authorize them and they hung up

I am absolutely disgusted with HelloFresh. I opted to skip my delivery for 9/23. I made this selection on Saturday 9/16 through the HelloFresh app linked to my account. The deadline to make changes was 9/18. I made my changes ahead of the cutoff. Today, I noticed a full $59.95 charge on my account for HelloFresh for a delivery for 9/23! I called customer service to let them know there was an error. I skipped 9/23 and made meal selections for 9/30 and 10/7 while on the HelloFresh app on 9/16. I was informed by Jose, that there is nothing they can do. I will be receiving a delivery of items that I do not want and will have to pay for said items. I asked to speak with a manager to see if there was another resolution. I was placed on hold for 15+ minutes and then hung up on. I have cancelled my subscription. I was pleased with the packaging and product and looking forward to my 9/30 and 10/7 deliveries. HelloFresh customer service is anything but a service. Buyers beware!

Bought 4 week plan under assumption all 4 weeks same price. First 2 weeks price reasonable but both weeks meat not correct, week 3 cost doubled and missing one whole bag/kit, week 4 price also doubled but finally received a correct order. Week 4 taco soup four servings 4 bowls) cost $34. I could make same for under $10

Cancelling is WAY too hard. I put in a request to cancel almost 2 weeks ago. When the charge posted on my account as pending, I assumed it would come off. When it did not, I checked in on my account and it did not cancel when it should have. When I chatted with someone on at the company, they said they could do nothing because it was less than 5 days before my delivery date (even though I did the initial cancelation a week before but it did not process). Very disappointed because it is too expensive, time consuming, complicated, and terrible cancellation process.

I have been a member on and off for several years now. But they have forgotten my protein in my orders several times. I got no apology, from customer service. And no compensation for their mistake. They didn't care when I threatened to cancel my service. So I did.
I will never use their service again!

Part of Hello Fresh service is to provide recipe cards with ingredients. The recipe cards are essential in cooking the meals. However, Hello Fresh have continuously failed to provide all recipe cards with ingredients. When they were contacted to send the missing recipe cards separately they refused to do so. Extremely poor customer services. Had to cancel subscription and will join another company who provide a proper service and customer service.

I just canceled my hello fresh account. Due to terrible customer service. I have a couple of other things even another food box company that have amazing customer service and get my needs taken care of every time to my satisfaction. I have had 2 really bad time consuming interactions with hello fresh and it seems all they care about is getting my $. No more hello fresh for me

Hello fresh tried to lock me into a box order by sending out expired vouchers that make you sign up and give your credit card information. Do not give Hello Fresh your credit information!

I received a coupon in the mail for a discount on a box. The website sets you up to place an order without any option to input the discount code. When I used the chat function on the website to ask about the discount they told me it was expired. I had gotten the coupon THAT DAY in the mail.

I followed the steps on the site to cancel my account, but I was still charged almost $100 for a box even though I got an email confirming my cancellation.

I called their customer service less than 24 hours after the charge had gone through and they tried to tell me I couldn't get a refund because Hello Fresh's profit margin didn't allow it. The service rep eventually said they would offer a full refund on my order after I got angry. We'll see if it goes through.

Charged twice for one delivery and when I requested a refund, I was told that it was too late for a refund because the order had been processed. It was ONE order that I was charged twice for. Their only offer: a credit for another week's delivery. I explained that I just wanted to cancel and receive a refund, but they would not do this. It was their mistake. Now I am out $69. Not a great deal of money, but their customer service to rectify THEIR mistake is horrid. Avoid HelloFresh.

Just visit their website and my cc was charged without my authorization. I simply checked options and they said it activated my account. I called them the next morning and spoke to a very rude customer service rep who said it was not cancelled between their requirement time. Request to speak with manager still waiting. Spoke to anither rep this am who offered half the refund advised i do not eant their product at all. A supervisor is suppose to call. Don t even bother visiting their website Huge scam! Will call my cc provider to cancel

I tried HelloFresh, and the first week the produce was rotten. I decided to give it a second go for another week, with hopes it was a one-off. Unfortunately, the second box was more rotten. I tried to seek customer support and they only offered a small "credit" on my account, which only can be used when I order again (with no other discount/promo). Terrible quality and customer service.

I did not get my first box. And it took me 2 hours to get refunded.
Also, they told me I no longer get the first-time discount which was 51% off, and free shipping because I used the discount already for the first box. I told them it is totally unfair I lost my discount even though it was not my fault just because their system does not accept the discount code. Their system has no flexibility to give customers fair services. What a waste of time. I want them to give me back my time.