HelloFresh

I got an email soliciting new customers, saying I would get 16 free meals if I enrolled as a customer. What is said in that email is misleading. Nothing in the sign up process explains how the 16 free meals would be applied. It turns out that this discount is applied over the first 16 orders, forcing a customer to spend $$ making 16 purchases in order to realize the promotion of 16 free meals. The failure to explain how the promotion would be applied is a fraudulent misrepresentation, designed to fool people into signing up.

Bombard me with soooo much email spam... day in, day out.

Not eco friendly with all these cardboard boxes. Cheaper and better to go to your veg store, butchers and fishmongers. Popular with students that just want to throw their cardboard boxes in the waste bin, instead of recycle!

Bought a $90 gift card to gift to a friend. Never received any confirmation but the $$ did come out of my account. Called multiple times and was assured the emails would arrive. 20 days later and nothing was ever received and when they looked it up they couldn't find anything because I never got a confirmation #. Also kept saying "the gift card you say you purchased…" not just saying, I did purchase it! The $90 came out of my account and I could prove it. Finally got a refund. We'll see if it actually goes through.

I would rate this a zero star if I could. They refused my coupon code on the first order. I cancelled with 5 minutes since they wouldn't accept the discount offer. They refused and charged me full price. The customer service is terrible. I would avoid this company. There is plenty of other choices

Physical gift cards are not sold in stores. I bought an e-gift card for a family member. I, nor they, ever got the e-gift card which was supposed to be emailed. I thought maybe I did something wrong so I tried it again. Same thing. I was embarrassed to give some a gift that wasn't even a gift! I went to the store and bought them a physical gift card for somewhere else. Later noticed I had TWO bank charges from Hello Fresh. So the charges went thru but the emails never came. I called and they WOULD NOT REFUND MY MONEY! So I am stuck with two gift cards (because they were not for me and I already had to buy a replacement gift) and out over $140. I am now forced to spend MY $140 on their product that I don't want. What I wanted was a GIFT for someone else. I didn't get that and I'm out $140. I would never recommend Hello Fresh. Eventually this bad customer service will catch up with them. People work hard for their money and have a choice where to spend it.

I don't know why there are so many negative reviews. I've had about 2 months of meals so far and also tried Blue Apron. A few times I had avocados that were not ripe and I got instant credit Of corse the objective is not to have to call about product but considering hoe fragile and delicate produce is I think they do a great job. I mostly get the veggie meals - all have been interesting and delicious When I get the classic plan I've had excellent steak, chicken shrimp. So I don't understand the complaints

Our children gave us a gift certificate for this. What a nightmare trying to use it. Their website is horrible to navigate around, we still had to pay our own Money for delivery fee which they wouldn't take off the gift card. Customer service was horrible. The meals are terrible and so overpriced it's insane what you pay for. Portions are so small, I could buy meals for a whole week for what they charge for 1 meal. I don't know how anyone like this or thinks it's a good service. They also have everything extra that you have to pay more for and again couldn't use gift card for those. So for a gift from our kids who thought it would be nice we ended up paying over 50 just to try and use it. Still trying to cancel and getting run around. What a terrible company

I am approaching my 100th box of hello fresh and have loved this membership for a long time and still do. It's helped me learn to cook and eat healthier than I normally would because I am a college student and don't have a lot of time to plan, shop, and cook healthily.
Lately the chicken, specifically the chicken strips, have been very low quality. About half of the chicken provided is just pieces of fat and has big weird pieces of veins/cartilage. I am having to sort through the package to get rid of the gross stuff and I think I am getting half the chicken I am supposed to. If they would just keep it to chicken breasts only and have the customer chop it themselves it would be much better.

It's very very unclear that this is a weekly subscription plan, I canceled the delivery directly on the website once I noticed. And I still got charged and sent a box at an address I no linger even live at. Customer service is bad they don't give a $#*! about you.

A gift from our son. Food is a joke. Vegetables rubbery, limp on the way out, small portions, meat nothing on where it is from or what it is, give beef names never heard of to divert from it being anything decent or heard of. Portions small, main ingredients in small fast food fee packs like from taco bell. You have to peel everything, chop everything, and barely have enough for one person let alone two. Cheap ingredients the sour cream they give with eveything my cats would not even eat and they love sour cream. Threw meat away it was slimmy, package said may contain bacteria, grain strange on beef and taste weird. What a rip off this is. Threw most of it out.

I clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.

Hello Fresh is a fraud! I ordered my first order. After receiving the first order, I called and canceled the subscription and received the confirming email. I did not select or order any additional meals. The still shipped and billed me for more meals at the higher price. I called to complain and they said there was nothing I could do. I am still trying to determine how to cancel the subscription for real. Buyer beware!

I was a first timer on Hello Fresh and thought I would try it out. Not a week went by, when I noticed a strange 146.00 charge on my account from hello fresh in less than a week. Turns out they send you what they want to, you don't pick, and they bill you 5 days before they ship the merchandise. This is in their terms and conditions and you will not be refunded, you will not be able to do anything. Canceling your account is another issue. You have to go through hell just to get that done as well. When I got my first order, the food that needed to be frozen was completely defrosted. Watch out for what you choose, because certain food items have higher prices. I learned the hard way, that it is worth the trip to the grocery store than to keep up with this. You don't know what you get and you never really know what you will be charged. Good Luck.

I bought a Groupon and went the Hello Fresh site with a code to get my meal that was $22.00 on Groupon. Went to order my meal, which was already paid for with my Groupon. In order to do this I was required to put in my credit card before I coupon place my order. Big mistake. I went it a few days days to remove my credit, but they had already charged my credit card for future meals. I called to them to have the money refunded and they refused. Currently working with Citi Cards to get my money back. This company is scammers and I would caution everybody to stay away from them. The food was awful, the fish smelled, the potatoes were not fresh and the veggies was dry and old.

I signed up for an account while away on a business trip. Was excited to try but knew I wouldn't be home for two weeks after looking through the website. So I clicked pause my delivery and was going to come back to it when I was coming home. Little did I know the button did not work and I get a message the day before saying a box is on its way and I was charged for one. Called customer service saying I wouldn't be home and I didn't intend on paying for it. Twice was I told there is nothing I can do so a box of food I didn't want will be sitting on my porch for a week before I get home and nothing could be done for a credit or anything. I didn't even click to add food yet to a menu so how does that happen? Already canceled.