HelloFresh

First box arrived with meat leaking all over the rest of the food items in the box. Called Hello Fresh and reported it, they said they would credit the account. After a few more deliveries, things got a little better, but still no credit. Called and asked when this would be applied and I was told when you have an order that does not have any discounts on it. So they continued to add tiny discounts on every overpriced order to avoid having to provide the credit. Lied to us every time we talked to them. I canceled the service and they sent another box anyway and charged my card. The last delivery had leaks and the food was covered in some kind of slime. Hello Fresh is a rip off and customer service is a joke. Don't waste your time and money with these people.

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.

Most meals are very good. I've had missing ingredients 3 times and had to think what to substitute. My biggest complaint is customer service. When I try calling, they always refer you to e-mailing complaints, so this I do with no response. The missing item, I expect an apology. The other complaint that gets no answer is that for Christmas, I bought full price 3gift certificates for my kids. Two daughters subscribed after trying the product, my son has yet to try his gift box. I figure that the two should be considered referrals and I should be rewarded. They never answer that request. I also have given the certificates that came in my boxes to other friends, however I don't know if they subscribed or not.

Website not user friendly. Not worth the money for the food received. For $69 I could buy lobster, shrimp and steak instead of the 2 small pork chops, 2 even smaller thinner chicken breasts and 1 very small piece of steak. I contacted customer service to deactivate my account only to find they again charged my account. I spoke to them again and they assured me the account was now closed but would not refund the money. This is a scam.

ZERO STARS! Customer service hung up on me twice, the third gentleman at least acknowledged the system was screwed up.
Even though I prepicked my orders for several weeks out, their system WILL change your order the week of. I was told the "easiest" thing for me to do is just make sure I recheck the order just before the cutoff. Ummmm... I need to watch your program to ensure you don't change my meals? I paid over $117 this week and only received 3 meals, 2 of which I can't even eat.
Customer service could see my meals were changed and only offered a credit through HelloFresh. I've cancelled the service after 13 weeks. This has happened twice and I'm sick of it! Looking for recommendations for a meal delivery service ASAP.

My very first box had one completely wrong meal and the other meal was missing the meat! I tried contacting customer experience and it was very frustrating experience. They wouldn't refund my money and would only give me a credit for 5 weeks when my intro period was over. The agent was sarcastic and not at all helpful. I have canceled Hello Fresh and hope to find a better meal service that actually sends the meals and ingredients ordered. A total rip off!

I have ordered hello fresh meals regularly for quite some time. This time they are sending a box, charging me $70, that I do not want as we don't eat anything being delivered. I did not make any choices for this box. I called and explained this, they said it is my job to skip each week or you will automatically be charged. They do not send an email or alert when you are scheduled to receive a box, so you have no opportunity to modify or cancel. Keep this is mind, just in case you have a job or family like me and hello fresh is NOT the first thing on your mind. It's an app. Absolutely ridiculous that they will not do anything for a loyal customer of years. This is the first time this happened. You should not have to skip each week, on the contrary, you should have to approve each week. Their customer service department is good for nothing.

So with the holidays I had paused hello fresh and the company Unpaused without my authorization charge my card and told me that they cannot reverse it what a crooked piece of crap company do not do business with these people. Look at all other reviews I'm not alone

DO NPT USE HELLO FRESH! They don't tell you upfront you're in a subscription. And after the first month they start charging you full price which is double what you paid before. You might as well rounded up to almost $200 for a box of food. I called and called and pleaded to speak to a supervisor. No one cared. No one offered to put a supervisor on the phone. And now I have to wait 24 hours for a supervisor to call me. And there is no guarantee I'm getting my $170 back That I did not authorize nor did I agree to. Share this post and make it go viral. Companies like this should not be allowed to operate. Plus the food was not that good. And they tried everything to keep me from canceling my subscription. What ever you do, don't waste your money. Poor communication and lack of empathy.

I went to the HelloFresh site to look at what they offered. They required me to put in all of my information, including payment, before I could look at the meal selections. I noticed the cart already had three meals in it that I did not choose or want. I am immediately canceled my subscription and was still charged for the meals that I deleted out of my cart. Hello fresh customer service was totally unhelpful, so I contacted the Better Business Bureau. The three meals that I did not order came and were incomplete (meat and veggies only… No rice and some seasonings were missing). They also sent the incorrect recipe cards for the meals. The portions of meat for two people is not adequate, and certainly not worth the price. I did get a full refund through my complaint with the Better Business Bureau.

I am a trucker. I was delivering to hello fresh product to the Atlanta headquarters. I spent 6 hours and no one was available for letting me know when they would take there product off the truck. Before I was told that they had no room to get there product. So this order of food would be older just sitting on the truck. Hello spoiled should be the name of this company. Do not trust you are better off with out even thinking of trying there products. Now there are 6 trucks waiting with food on them! Be ware!

Beware - TERRIBLE customer service. I ordered this for my grandparents to try because I was sent a 40.00 coupon to sign up. My grandmother was admitted to the hospital with no date of when she is expected to get home. I called and tried to cancel their first box as they will not be there (because she is in the hospital) and they were not willing to help! I understand that they have policies, but since the box had not shipped you would think they could have helped just once. They are spending LOTS of money marketing to customers like us and rather then keeping one and canceling one box for a total of $29.00 they lost her as a customer and myself. I would never do business with a company that has no compassion. Seems like a silly "policy" over $29.00!

My first and second orders with HelloFresh were absolutely wonderful: fresh produce, measured ingredients, an easy-to-follow and fun recipe, and appropriately wrapped to ensure freshness. The nightmare occurred when I was charged over $1800. 00 in one day for one week's meals. When I attempted to resolve it with MANY PHONE CALLS, each time I called I was told that there were no extra charges, yet my bank account (which was in the red as a result of this) showed otherwise. When I sent emails to them showing the bank account statement, they told me that they needed more, that the bank would need to call them. It is a shame because the product itself is exceptional; yet, many of the customer service representatives (not all) kept me running in circles, and there was little concern or sense of urgency to help me resolve this. I have not heard anything from HelloFresh regarding an apology for the financial mess that they created. I have only received standard requests for ratings.

Hello Customer Service?
Nothing but troubles here. Tried Hello Fresh for the first time last week and one box was missing. Called in and they applied a partial credit. Box scheduled today never makes it to our front door. Ended up sitting all day in the Texas sun in front of someone else's porch. So what does a call to the customer service team yield? A 15 minute wait to talk to a supervisor and having to call back only to be told that they can only send a new box later in the week. Geez- seriously. 3 strikes and your out. Have not had a bad experience like this in a long time. The right thing to do is to cancel the order, refund the funds and try to win my trust back. Disputing the charges now and won't be spending my money there any longer.

This company should be fine and put out of business. You have to pay before you order your meals and there are limited choices. Nothing like what they show you before. The good choices you have to pay extra for and I mean a lot extra. If you order anything with vegs they are old and wilted. Please don't
Waste your money on this service. I feel like a fool for ordering it.

This is the second time I have had a membership. I cancelled the first time after a few months. I joined again becuase they sent me promises of discounted meals again in succession. The first meal was $37.16 for 4 meals for 4 people (really only feeds 3- portions are small). I skipped 4 weeks and ordered again. I was not able to see the total charge on the app for some reason. So, I just assumed I would get another stepped down discount as promised and as was done the last time I joined. This recent order was $159.63. I called and argued and was basically told- "too bad" and they did nothing. Never again! I feel stolen from!

Signed up and got one box with HelloFresh. Wasnt worth it so i cancelled. They sent me two more boxes with no email notification and they rotted in my apartment lobby and they charged me 200 bucks for them. I called them and offered me only 50 dollar refund. SCAM company

I will NEVER use this company ever again. Good quality is awful plus they don't even provide all ingredients! A waste of money in my opinion. They charged me twice in one week so I called & asked for them to cancel my order & refund me & they absolutely refused. I will never use this company ever again. I wish I would have read reviews before going through with them..

We have ordered 7 boxes from them and only 3 of those boxes ever made it to our house. If we call, they will say stuff like "ooo it's in the mail room" (umm we live in a house, we don't have a mail room). They also return it to a warehouse quite often and then tell us the box spoiled so therefore it will not be delivered. If you chat them, it's just a BOT if you call them, it's a person who barely speaks English who just apologizes and says we can give you a credit for next week.