HelloFresh

Super annoying that you have to add your bank details before you can peruse the menu, giving no choice but be committed to the purchase. There was nothing we wanted to eat so we didn't order any meals, naively presuming I would be refunded, but that didn't happened. Five random meals arrived, and were left on my doorstep whilst I was out, I live on a very busy road so I had to rush home to take them inside before they were stolen. I really did not enjoy any of the meals. Most of the food ended up in the bin. The whole process was stressful and I certainly wouldn't bother with them again

Well I look at my bank account on Christmas day and I'm being charged they are closed and you can't go online to change your meals which is Joke cause if my payment doesn't go through. Now the selection is limited each week and what you may like is Premium choice which is Premium price.nVery disappointed in company that supposedly give health choices NOt

I signed up, got one box, trying to eat just plant based foods so the meals were good options, picked out my next recipes for the second box, was waiting for it this past Saturday, never came so i went online and my subscription was cancelled, i did not do this so I called and the girl was not hearing me. I also received an email saying that Hellofresh was attempting to charge my card over $800, I declined the charge. Customer Service could have cared less and now that my account was cancelled, if I reactivate i lose the discount I originally signed up for. Horrible way to do business.

We received two $60 gift cards as Christmas gifts. The cards had instructions to redeem them we had to make an account at the HelloFresh.com site. I did that and had to pick a subscription plan and enter my credit card information to do so. Then I was informed that since I selected a plan I could no longer use the cards $120 value of the gift cards. I cancelled the plan. Today I tried to go back into the account and add the cards as payment by redeeming them and the site says they are expired though the cards have no expiration listed.

I had was supposed to have a delivery on Saturday, but they brought me the box two days later, all the foods have gone bad and there was a horrible smell. I contact them they only refund me, that is all! That was the worst customer service ever!

I tried 6 hello fresh meals. I've had to toss away moldy produce in 30% of the bags. They use a ton of packaging for shipping and for all the ingredients. If you order meals for 4, you get double the items for meals for two. The meal preparation seem to be designed to waste time. Too much prep, overly complicated steps just for the sake of it and poor directions. The meals take longer to make than they state. This may be nice for someone starting out and doesn't already know how to cook and doesn't keep normal ingredients on hand. They do expect you to have things on hand at home like butter or vegetable oil, but will package up a table spoon of flour or grated parmesan. The meals taste good if you don't have to throw away produce, but for the effort, save your time and get carry out or meal plan with recipes and have those ingredient delivered.

So I pay $50 a week to these people and now for a second week in a row my chicken had a hole in the package. Luckily I noticed that the chicken didn't smell right and was leaking. Needless to say I contacted the people at hello fresh and got a whole $10 back when the chicken was the main part of the meal. With it happening two weeks in a row I simply can't handle these people anymore. They charge a premium price it should be good quality.

Didn't apply my promo code and ended up charging me $69 instead of $25. Customer service is useless and wouldn't give me any refund. I won't come back and they will keep losing their customers if they play their tricks all the time.

My husband and I purchased a box a few months ago and ingredients were missing. We thought to try it again as the meals were tasty. So this time the potatoes had black in the center and the scallions were rotten and the chicken breasts had holes in them. Wasn't even enough for 2 servings let alone four as purchased. Also the potatoes are extremely small. If you reach out yes they will give you a credit BUT you can't use it until you purchase a full price box. So which means 9 more weeks then you can use it. Since the discount normally lasts that long. So you're dissatisfied BUT you have to keep ordering from them anyways to use a credit when you paid for food you can't even eat. Ridiculous

Poor onbaording process, made to add payment method and charged before choosing boxes. Then not charged correct amount joining as a new customer. Customer service not interested in rectifying the issue. Unsubscribed immediately.

First order was discounted. You'd think they'd get it right but half way through the week items were missing. Obviously it looks like a regular occurrence as you go on line and state missing items and you get a credit on your account. Today (despite cancelling my subscription a box arrives)!
So I speak to customer service and say I'm happy to accept the box (on the proviso they refund me the £11.38 credit for the missing items) off the balance they say I now owe.
£30.86 for box I did not want
Minus £11.38 refund for missing items
Equals balance of £19.48
Chat to customer services who refuse to confirm £11.38 has come off balance and cuts me off chat!
Could someone with authority please contact me from your organisation.
Today they take £30.86 out of my account but Refuse to refund me! Please get someone in authority to contact me not your bog standard review reply

Just had surgery and a friend got me a $75 gift card. After getting the email from hello fresh I spent 30 minutes on line trying to redeem my gift card and order meals. Finally called to speak with a human and after 45 minutes of her finding no gift card for me (I provided the GC code they sent me) it was discovered rhat in 2017 my wife had given them our email to inquire about their service (we never used their service) now I was told since I had a previous account with that email my gift card could not be redeemed because it was for new customers only? I ended up calling my friend and told them thanks for their thoughts but they need to contact hello fresh for a refund. I seriously doubt that will happen and my friend is out $75. Stay away……faraway from this company. I have since read numerous reviews, 95% were how terrible the service is

Since I started the subscription, I have had problems. The first delivery was missing important ingredients. The second delivery the meals were not what I ordered on the HF app and the meat packaging was leaking though the bottom of the box. The third delivery contained spoiled salad greens that could not be used. This time I was not able to login into the app or the website, after multiple attempts to reset the password. They sent meals that I can not eat and I was told they don't accept returns! I was going to refuse delivery but the box was left on my porch without anyone ringing the doorbell. Customer service only responds by apologizing and offering a credit but not this time. I have cancelled the subscription, and will pursue a refund for the last delivery through PayPal. Stay far, far away from Hello Fresh. The menus and preparation instructions are well done, the actual service is TERRIBLE!

DO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here.

I tried out Hello Fresh, the food wasn't bad, however it was very expensive and I was more interested in having prepared meals delivered. I tried several times to cancel my membership but it's a very difficult and timely process and so I kept avoiding it. Unfortunately I missed skipping my meals one week, a year after signing up and of course got charged and they would not allow me to cancel. It took almost an hour just to get them to cancel my account for future orders.

Hello Fresh basically ripped us off by sending us two boxes of the same thing. They were not willing to make good in any way. All they told us was that it is in the "terms and conditions." We tried to use a gift card and apply to our next shipment but they shipped the gift card box and the regular box. So now we are out an additional $69, and receiving two identical boxes. NICE! This company is terrible. Their customer service is awful. #hellofreshsucks

We were loyal weekly customers for almost a year. While this was convenient, when the ingredients started to become subpar, we found ourselves having to purchase separate ingredients at the grocery store to replace poor quality items. We realized we were really paying a lot for a handful of, sometimes not fresh, ingredients. So therefore, we communicated/complained on several occasions. This did nothing to improve the quality of the meals. We kept pausing but now we will cancel. Never having received any response to our complaints, we've lost interest in this company who's products turned out to not be great.